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  1. Introduction to Maandhan
    Maandhan Portal is a single platform to avail all the pension schemes namely PMSYM
    (Pradhan Mantri Shram Yogi Maandhan), PMKMY (Pradhan Mantri Kisan Maandhan
    Yojana) and NPS (National Pension Scheme for Retailers & Self Employed Persons). These
    are voluntary and contributory pension schemes for Unorganized Workers, landholding
    Small and Marginal Farmers and Retailers & Traders. Under these schemes, the subscribers
    would receive a minimum assured pension of Rs 3000/- per month after attaining the age
    of 60 years. All the users availing these schemes should belong to the age group of 18 to 40
    years for enrollment.
  2. What is dispute module?
    The Dispute module in portal has been designed to handle & resolve
    erroneous cases observed within the Maandhan Portal. The rejections are made on the
    basis of details submitted by the subscribers during Maandhan Registration Process. This
    module assists the users to correct such details as required.
  3. Procedure to resolve dispute cases:
    Step 1
    Visit the website and click on ‘Sign In’ button.
  4. Step 2
    User has 2 options to login into the portal
     Self Enrollment
     CSC VLE

Step 3
Maandhan Portal being integrated to CSC Connect, hence for VLE users they need to login
via CSC Connect through their valid credentials and press SIGN IN button to login into the
portal as shown below.

Step 4
For Self Enrollment Login users, they have to enter their Mobile Number, Captcha Code
displayed on the screen and click on ‘Generate OTP’ button to receive one -time password
(OTP). After entering the received OTP in the required box, user needs to click on ‘Proceed’
button as shown below

Step 5
Click on ‘Dispute’ button as shown below

Step 6
Within the dispute module, user will see the list of rejected enrolments out of the total
submitted enrolments.
The following details will be displayed for every rejected enrolment.

  1. Subscriber ID
  2. Subscriber Name
  1. Mobile Number
  2. Creation Date (Date on which dispute details are available on portal)
  3. Update allowed till
  4. Status
  5. Action

Step 7
Click on ‘Action’ button to update the required details, as shown in figure 5.
Step 8
After clicking on Action tab, User/VLE will see the form that needs to be updated,
For example:
 If mandate is rejected because of the incorrect bank details then user has to update
their bank details.
 Next, print the mandate form.
 Sign and upload the mandate form in the panel.
Step 9
Once the details are updated, dispute cases will be resolved.

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