CSC 2.0 is an extension of the original CSC Scheme. The CSC 2.0 is approved in August 2015. The Project aims to establish self sustaining network of 2.5 lakh CSC centres at Gram Panchayat (GP) level under Digital India – Pillar 3-Public Internet Access Programme

– National Rural Internet Mission and deliver various citizen centric services. The model of CSC 2.0 is envisaged as transaction based and service delivery based model, delivering a large bouquet of e-services through a single delivery technological platform, which would increase the sustainability of the CSCs across the country.

This new Project would also include strengthening and integrating the existing one lakh CSCs already operational under the initial CSC Scheme.

Q2. What are the eligibility criteria to become a VLE ?

The Applicant should be a local resident
Age of the Applicant should be minimum 18 years
The Applicant should preferably have passed the 10th level examination from a recognized Board The Applicant should be fluent in reading and writing the local dialect and should also have basic level knowledge of English languag
Prior knowledge in basic computer skills would be an advantage
The Applicant should be motivated enough to be prime driver of social change and disperse his/her duties with utmost dedication
The Applicant should be financially capable of investing for infrastructure requirement of CSC.

Q3. How to register for CSC ID ?

To register for CSC ID, the Applicant should follow the following steps :

Visit the URL http://register.csc.gov.in.
Click on “Apply” button displaying on the homepage.
Enter you Aadhaar number, name, select the authentication type and further add the

Captcha Text. Click on “Submit” button”.

After authentication, please fill the details under the tabs, Personal, Residential, Kiosk, Banking, Document and Infrastructure. Read all the terms and conditions given on the

“Certifications” tab.

Review your details and click on “Submit” button to register yourself and an application ID will be generated.
You will receive an acknowledgement email regarding successful completion of your application on your email address provided during the registration process.

Q4. What are the documents/proofs required at the time of registration for CSC ID ? The following documents are required to be uploaded at the time of registration –

Photograph of Applicant
Copy of highest educational certificate of the Applicant
Proof of Identity of the Applicant
Proof of Address of the Applicant
One leaf of cancelled cheque
Copy of PAN Card
Copy of Aadhaar Number
Photographs of CSC (inside and outside)

Q5. What is an Application number ?

The application number is a unique number that is generated after successful registration. You can track your application status by this unique number.

Q6. How can I check the status of my application after completing the registration ?

Visit the URL http://register.csc.gov.in.
Click on “Applications” menu and select “Application Status” option.
Enter your application id and Captcha Text. Click on “Submit” button. You will get the update on status of your application.

Q7. How I will get the DigiMail credentials ?

After successful creation of your CSC id a web link will be sent to your registered email ID with “DigiMail” login credentials.
Click on the link and you will be directed to “DigiMail “Portal.

Q8. How I should get the credentials for Login into “Digital Seva Portal ?

The same will be sent to VLE’s DigiMail with Wallet Pin.

Q9. When would I be able to provide CSC services after acceptance of my application?

Once the Application is accepted and quality check is done, a web link will be sent to your registered email ID with “DigiMail” login credentials. In Digimail, VLE will get the CSC ID and Password alongwith e-Wallet PIN.

The VLE is required to top up the e-wallet with a minimum amount of Rs 1,000/-. The credentials of e-Wallet are provided alongwith the credentials of Digimail.

Once the E-Wallet is activated with minimum top up amount, the VLE can start making transactions on Digital Seva Portal.

There are certain services for which the VLE is required to register separately such as DigiPay (banking services through Aadhaar Enabled Payment System), IRCTC ticketing.

There are certain services for which the VLE is required to clear the Test such as Insurance Product Sales. To sell insurance products, VLE has to clear RAP (Rural Authorised Person) Test and get the licence from IRDA. However, any VLE can collect renewal insurance premium.

A VLE cannot make banking transactions as BCA unless bank allots KO code in favour of the CSC.

Each registered entrepreneur has to pass the Tele-Entrepreneurs Course available on CSC Academy Portal.

Q10. How can I provide the services available on “Digital Seva Portal” ?

Visit the URL https://digitalseva.csc.gov.in

Click on “Login” menu and give your user name and password which were sent to your “DigiMail” account.

You will find following menu :

DASHBOARD: All the new announcements with new services are displayed in the Dashboard menu.

SERVICES : All the services available on Digital Seva Portal is shown in the “Services” You can click on a particular service to get the transaction done.

WALLET : Summary, Add Money, Balance Transfer, Revoke Balance and Recharge History are available in Wallet Menu.

PASSBOOK : Wallet Ledger, Refund, Cash Back, Operator Ledger, Fund Transfer and Fund Revoke are available in Passbook menu.

ORDERS: Order History is available in order Menu.

ACCOUNT : VLEs profile is available in account menu where he can update his profile including Bank account details.

SUPORT: VLE can create a ticket for getting support/queries/assistance for his VLE can also see the status of his open/pending tickets.

Q11. How can I add money/ recharge/ Top up my Wallet ?

After Login into the https://digitalseva.csc.gov.in

You can add money to your wallet by various modes like: Digipay, Payment Gateway and NEFT.

Q12. How to reset DigiMail password ?

Visit the URL https://register.csc.gov.in/myaccount.

In “My account” section you can create a request to reset the same.

Q13. How Can I change my “Digital Seva Password ?

After Login into the https://digitalseva.csc.gov.in in account section, VLE may kindly use the following steps :

Enter your old password.

Enter the new password.

Confirm the new password.

Click on Update button to change your password.

Note : Characteristics of strong password

Should contain at least three of the five following character classes

Lower case characters

Upper case characters

Numbers

Punctuation

Special characters (e.g. @#$%^&*()_+|~-=\`{}[]:”;`<>/ etc) except ( $ > < ` ” ).

Contain at least 8 alphanumeric mixed with special characters and should not exceed 15 characters.

Q14. How Can I change my “Wallet PIN ?

Enter your current Wallet Pin

Enter the new wallet pin.

Confirm the wallet pin

Click on Submit button to change the Wallet Pin.

Wallet Pin Criteria :

It is a 6 digit numeric only.

Must be non sequential e.g. 123456 is NOT allowed, must be random e.g. 730287

Same numbers cannot be repeated consecutively e.g. 111111, 222222, 333333

Pin must be changed at least once in 30 Days.

Pin should never be written down or stored on-line without encryption.

Do not reveal your PIN in email, chat, or any other electronic communication.

Q15. When a CSC ID can be deactivated/blocked/deleted from the system ?

A CSC ID can be blocked/deactivated/deleted in the following cases –

E-Wallet not created by the VLE within 3 months of ID creation

No transactions made by the VLE within 3 months of creation of E-Wallet

VLE overcharged the citizens for providing any e-Governance Services

VLE used the CSC ID for any fraudulent activity.

Not passed the Tele-Entrepreneurship Course.

Q16. What is the procedure for closing or surrendering of a CSC ID ?

The VLE may send a mail to the Head of Operations, CSC 2.0 informing that he/she is surrendering his/her CSC ID and requesting him to close his/her ID.

The VLE should give specific reason for surrender.

The request will be sent to the State Head for State Team’s comments.

On receipt of necessary comments from the State Team, appropriate decision is taken.

Q17. What is the procedure of getting Wallet balance refunded after closing CSC ID ?

After the CSC ID is closed, e-Wallet balance available at the time of closing of CSC ID would be transferred to the bank account which was registered with CSC SPV at the time of registration for CSC ID.

Q18. Which is the implementing agency for CSC 2.0 ?

CSC e-Governance Services India Ltd (CSC SPV) is the overall implementing Agency of CSC 2.0 as appointed by the Department of Electronics & Information Technology (DeitY) currently known as the Ministry of Electronics & Information Technology(MeitY).

Q19. What is the Project Duration ?

4 Years, starting from December, 2015.

Q20. How many CSC will by established in India ?

At least one CSC in each Gram Panchayat across the Country.

Q21. What are the infrastructure requirement for setting up of a CSC ?

100 – 150 sq ft Space

3 – 4 PCs with – licensed Windows 7 or XP-SP2 or above Operating System, at least 500 GB Hard Disc drive, at least 4 GB RAM, Cd/DVD drive

Minimum 1 Printer (Deskjet/Laser) and Scanner

Digital / Web Camera

Genset/Inverter/Solar Panel for Power Back-up

Broadband Connectivity/Wireless Data Card

Furniture

Skilled Rural Entrepreneur

Biometric/IRIS Authentication scanner for banking/Aadhaar services

Q22. What is the procedure of selection of VLEs ?

The interested entrepreneurs may apply online for registration of CSC. If all the parameters are satisfied, CSC ID will be created in favour of the applicant. Besides, selection of VLEs and CSC location may also be undertaken by the State/UT Administration and DeGS, supported by CSC SPV suitably. In this case also, the selected persons are to apply on-line for obtaining CSC ID and Password.

Q23. What will be the location of CSC ?

CSCs may be located within the Gram Panchayat Office complex or Point of termination (PoT) for the National Optic Fibre Network (NOFN) or other appropriate public building in Rural/ Urban/ Semi Urban areas.

In case, it is not possible to locate the CSC within one of these institutions, the CSC may be set up under the guidance of DeGS near by the Gram Panchayat Office, preferably in a government building or any other place (private/public building) having good footfall and where NOFN horizontal connectivity will be made available.

Q24. Is setting up of more than one CSC at a single location allowed ?

As per implementation Guidelines of CSC 2.0, CSC would be a transaction and service delivery based ICT based outlet. The sustenance of any CSC will be decided by the market driven force. Therefore, there is no bar in setting up of more than one CSC in any location.

Q25. Is setting up of more than one CSC in one Gram Panchayat allowed ?

As per implementation Guidelines of CSC 2.0, there should be at least one CSC in each Gram Panchayat. There is no upper limit. Therefore, setting up of more than one CSC in a Gram Panchayat is allowed under CSC 2.0.

Q26. Is there any Monetary Support from Government to CSCs ?

The CSC 2.0 is a complete entrepreneurship model, with State/UT Administration leading to enablement of the factors that would lead to self sustenance of the CSC outlets. So, there is no monetary support to CSC.

Q27. Is there any manpower support from the Government to implement the CSC

2.0 ?

Yes, there is provision for manpower support at the State and District level to implement the CSC Project as well as handholding the VLEs. There will be 2 district level resources in each District, while there will be State level resource as per the following scale –

1.	States having upto 20 Districts	:	1 State level resource per State
2.	States having more than 20 Districts,	:	2 Resources per State
	but upto 60 Districts
3.	States having more than 60 Districts	:	3 State level resources

Q28. Is there any provision for Capacity Building of the VLEs under CSC 2.0 ?

Yes, there is provision for conducting entrepreneurship development Programme for the VLEs of rural areas at Government’s cost at least once in the lifetime of the Project. CSC SPV has already prepared Training Contents and Training Module for conducting such Programme.

Q29. Is there any provision for Branding of CSCs under CSC 2.0 Project ?

Yes, there is provision for fixing Glow Sign Board displaying Common Branding of the CSCs at the Gram Panchayat level at the rate of one CSC in each Gram Panchayat at Government’s cost.

Q30. Who are the key stakeholders in CSC 2.0 ?

National Level

Department of Electronics and Information Technology (DeitY)

CSC e-Governance Service India Ltd – CSC-SPV

National Level Resources (NLR)

State Level

State-UT Administration/ State Nodal Department

State Level Resources (SLR)

District Level

District Administration/District e-Governance Society (DeGS)

Village Level Entrepreneur

Q31. What is the revenue sharing with the VLEs ?

CSC 2.0 recommends that revenue sharing with the VLEs is at least 80% of the income from the commission on the transactions and balance 20% shall be apportioned to other stakeholders, leading to sustainability of VLEs. This may, however, vary in specific services keeping in view the requirement of service provider.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

FAQ ON SERVICES OFFERED THROUGH THE CSCs

General FAQ

Q1. What types of passports are issued in India?

Following three types of passports are issued in India :

Ordinary Passport : An ordinary passport has blue cover, and consists of 36 or 60 pages. It is valid for 10 years from the date of issue and can be renewed for another 10 years. An Indian citizen can use this passport for ordinary vacation or business travel.

Diplomatic Passport : Has maroon cover ; Issued to designated members of the national government, judiciary , statutory authorities, diplomats, official public couriers and any other person specifically authorised by the Government.

Official Passport: Has grey cover ; Issued to designated Non-gazetted Government servants or any other person specifically authorised by the Government deputed abroad on government business.

Q2. What is the definition of minor for issue of passport ?

Applicants less than 18 years of age are considered as minor for issuance of passport.

Q3. My passport is getting expired shortly. When can I apply for reissue of the passport ?

If you are a student, you can get your passport reissued within two years of Expiry of your existing passport (as per the ‘Date of Expiry’ printed on the passport) by specifying the reason for reissue as ‘Validity Expired within 3 Years/Due to Expire’. Other applicants can apply for reissue of passport within one year of expiry of existing passport by specifying the reason for reissue stated above.

Q4. Is Identity Certificate mandatory for Government/Public Sector/Statutory body employees?

For issuance of a fresh passport, Government/Public Sector/Statutory body employees need to submit either Identity Certificate in original as per Annexure “A” or No Objection Certificate (NOC) as per Annexure “G” or Prior Intimation Letter (PI) as per Annexure “H” as an additional document along with the application form. If he/she submits Annexure “A”, passport will be issued without police verification and if he/she submits Annexure “G”, passport will be issued on post police verification basis and if he/she submits Annexure “H”, passport will be issued on pre police verification basis. For re-issue of passport, Government/Public Sector/Statutory body employees need to submit No Objection Certificate (NOC) as per Annexure “G” or Prior Intimation Letter (PI) as per Annexure “H” as an additional document along with the application form.

Q5. What benefits do government employees and retired government employees get for issuance of passport ?

Government Employees : Government/Public Sector/Statutory body employees can be issued passport without police verification, if they submit Identity Certificate in original as per Annexure “A” as an additional document along with the application form. They can be issued a passport on post police verification basis, if they submit No Objection Certificate (NOC) (as per Annexure “G”) and on pre police verification basis if they submit Prior Intimation Letter (PI) as per Annexure “H” as an additional document along with the Application Form.

Retired Government Employees : Retired Government employees can be issued a passport on post police verification basis if they submit Pension Payment Order as an additional document along with the application form.

Q6. What is the procedure to apply for duplicate passport in case of lost or damaged passport ?

To apply for duplicate passport in case of lost or damaged passport, you have to fill the Passport Application form and apply for “Re-issue” of passport.

Q7. There is a mistake in the spelling of my name in the passport. What can I do ?

If you find any mistake/error in the particulars printed in the passport booklet as per the application form submitted, please return the passport for necessary rectification. Any additional fees required to be paid would depend solely on merit of the case as decided by the Assistant Passport Officer / Passport Issuing Authority. If there is a misrepresentation of facts, then penalty could also be imposed. However, applicants are requested to apply online with the view to ensure that the passports are delivered without any typographical errors since applicants have themselves fed the data.

Q8. What is the process to change the date/place of birth in the passport ?

To change the date/place of birth in the passport, you have to apply for a “Re-issue” of passport and get the specified change done in the personal particulars. To check the complete list of documents to be submitted along with the application form, please click on “Documents required” link on Home page.

Q9. What are the various locations where I can submit my application for obtaining a passport?

You can submit Passport Application Form Online.

Q10. What are the various channels through which I can apply for Police Clearance Certificate (PCC) ?

For Police Clearance Certificate (PCC) you need to fill the PCC Form online via e-Form Submission (preferred) or via Online Form Submission for submitting your PCC application online.

Q11. Is it necessary to paste the photograph in the printed copy of online filled Diplomatic/Official Passport Application Form? If yes, what should be the specifications of the photograph?

Yes, all applicants need to carry two coloured photographs (size 4.5 x 3.5 cm) with white background. Applicants should affix photographs on the printed copy of the online filled Application Form.

First photograph needs to be affixed on the first page of the Application Form without any signature/stamp.

Second photograph needs to be affixed on the third page of the application form, and then stamped across with office stamp and signature of the Head of Office.

Q12. Do I need to provide original documents or will certified copies or extract be enough?

Applicants are required to attach self -attested photocopies of all the required documents with the application form. Original documents must be produced at the counter; which will be returned after verification.

Q13. Is it mandatory to submit Birth Certificate for applicants who are born on or after 26.01.1989?

No, you can submit the one of the following documents –

Birth Certificate issued by the Registrar of Births and Deaths or the Municipal Corporation or any other prescribed authority, whosoever has been empowered under the Registration of Birth and Deaths Act, 1969 to register the birth of a child born in India.

Transfer/School leaving/Matriculation Certificate issued by the school last attended/recognised educational board having the date of birth of the applicant.

PAN Card issued by the Income Tax Department having the date of birth of the applicant.

Aadhaar Card/E-Aadhaar having the date of birth of the applicant

Copy of an extract of the service record of the applicant (only in respect of Government servants) or the Pay Pension Order (in respect of retired Government Servants), duly attested/certified by the officer/in-charge of the Administration of the concerned Ministry/Department of the applicant, having his date of birth.

Driving licence issued by the Transport Department of the concerned State Government, having the date of birth of the applicant.

Election Photo Identity Card issued by the Election Commission of India containing the date of birth of the applicant.

Policy Bond issued by Public Life Insurance Corporations/Companies containing the date of birth of the holder of the insurance policy.

Q14. Can online appointment be re-scheduled?

Yes, it can be re-scheduled thrice in a year.

Q15. How do I apply for a passport in the new system through CSC ?

You have to just login Digital Seva Portal and go through the government services and choose Passport Service and for issue of fresh passport and re-issue of passport, you need to fill the application form online via e-Form Submission (preferred) or via Online Form Submission. For Police Clearance Certificate (PCC) also, you need to fill the Police Clearance Certificate (PCC) Application Form online via e-Form Submission (preferred) or via Online Form Submission.

Q16. How can I fill Passport on line form through CSC?

Select RPO, select type of passport such as normal, tatkal , fresh or reissue etc. Fill on line, pay Rs.100/- through CSC wallet, then click on pay and schedule appointment, make passport fees through net banking/Debit/credit card and schedule on line appointment as

per time slot given for your state or area. Handover appointment slip to customer and ask him to visit PSK or passport office along with all original documents on specified date and time.

Q17. What can I do if Authorization Fail ?

Clear browsing history, re-start system, connect CSC connect, go to passport link. IP mapping of both systems required in passport service. If still not working, use other net connection then try.

Q18. What is the Fee structure for passport service through CSC ?

Rs.100/- will through CSC wallet and actual passport fees will be paid through SBI NET BANING, debit or credit card

Q19. What is the validity of Fee ?

Payment will remain valid for one year from the date the payment has been made. If you have booked appointment, then the validity of fee will be one year from first appointment date.

Q20. How can I get Refund My payment?

Payment once made for availing passport Service will not be refunded, If the payment is successfully done, Please do not Pay again.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.	Name	Designation	Mobile No.	E-Mail ID
1.	Smt Sefali Bharti	Executive	8285752332	Sefali.bharti@csc.gov.in

CH-3B : PAN Card

Q1. How do apply for Pan?

One can apply for PAN by filling up Application for Allotment of Permanent Account Number (PAN application form). The forms are –

Form 49A (for Indian Citizens)

Form 49AA (for Foreign Citizens)

Kindly login Digital Seva portal and select PAN Card service under Government Services.

PAN card service is open for all VLEs.

Q2. Can I make an application in plain paper ?

No. Application for PAN can be made only be done using the prescribed formats notified by Central Board of Direct Taxes. The notified forms are as under –

Form 49A (for Indian Citizen)

Form 49AA (for Foreign Citizen).

Q3. What will I receive on submission of the PAN Application Form to a CSC Portal ?

You will receive an acknowledgment with a unique 15-digit acknowledgment number on submission of the PAN application form.

Q4. How do I fill pan application form ?

You should fill the application form legibly in English capital letters and preferably with black ink. Read all the instructions before filling up PAN application form.

Q5. What document should I submit along with the application form ?

You have to submit the following documents with the application form :

Proof of identity (POI)

Proof of address (POA)

Proof of date of birth (PODB) (applicable only for Individual & HUF status of applicant) The documents for POI and POA depend on the citizenship and the status of the applicant.

Q6. What is the procedure for applicant who cannot sign ?

In such cases, Left Hand Thumb Impression (preferably in black ink) of the applicant should be taken on PAN application form at the place meant for signature. This should be attested by a Magistrate or a Notary Public or a Gazetted Officer, under official seal and stamp.

PAN Application Through UTIITSL

Q 1. How to use PAN Service ?

GO to the Government services, select UTIITSL option and fill online form.

Q2. How to fill form off line or on line ?

It will be filled online, then take print out, paste photograph, get it signed from applicant.

Q3. How can I upload document in UTIITSL portal ?

You have to scan the photo with 300 DPI in JPG format and pixel must be in 213×2013 and PAN Application for front Page and Back side. And supporting document – ID Proof, Address Proof and Date of Birth Proof as provided by the applicant to be scanned in 200 DPI colour-PDF format Size : Maximum up to 2MB and convert it to PDF/A using www.docupub.com and Signature should be with black ink, scanning of signature in 600 dpi Size: less than 60 kb black and white.

Q3A. How to make PDF of 5 pages ?

Use www.docupub.com website to merge in single PDF.

Q3B. How to set pixel 213×213 & size of File ?

Use software “www.docupub.com”

Q4. Is it mandatory to send the hard copies of the applicant ?

First upload all documents, pay pan card fees i.e. 110/- and forward all documents at address given : CONTACT US. Always keep soft copy of all documents in records

Q5. How to track status of ARN ?

Click on Track Status, fill ARN, if ARN is under objection, remove objection and Upload documents related with objection marked by UTIITSL. http://www.trackpan.utiitsl.com/PANONLINE/#forward

Q6. Does objection related documents needs to be sent to UTIITSL ?

No.

Q7. Can VLE apply for duplicate PAN card form Digital Seva portal ?

Yes, option is given, he has to fill on line application and follow same procedure.

Q8. Where to fill the name if applicant do not have middle or last name ?

He has to fill name in last/surname field.

Q9. If applicant is minor, what will be the procedure ?

Fill on line form, affix photograph of minor, it will be signed by his parents, DOB of minor is required, all other document required of his parents.

If still there is some issue so you go through with this Youtube link – https://youtu.be/xC9vT7Cv_WQ

In case of any issue you may contact UTI at utiitsl.gsd@utiitsl.com or csc.panindia1@gmail.com 1800220306

PAN Application Through NSDL

Q1. How to apply for NSDL pan card ?

Go to NSDL – PAN Card Service->> PAN Application->> New PAN for Indian Citizens (Form 49A) and fill form.

Q2. In case of any correction or lost Pan card ?

Changes or Correction in PAN details and Reprint of PAN card respectively under PAN APPLICATION LINK.

Q3. From where i have to get AO code ?

Kindly check on “For Non International Taxation AO details, click here” then choose your district/city name’s first letter then select name of your location then select radio button related to your area and click on submit.

Q4. How to upload documents ?

Go to NSDL – PAN Card Service->> PAN Application->>Upload of scanned documents. You have to remember following points –

Resolution – 200DPI(Dot Per Inch)

Type of scanning – Color

File Format – PDF (Original scanning must in PDF not in converted form JPEG or other format to PDF)

File name should be as acknowledgement number

Maximum allowable limit for PDF is 400KB per page. For eg. If PDF is having 5 pages, then size of PDF should not exceed more than 5 X 400 = 2000KB.

Getting Error :

Kindly upload file with application acknowledgment:à Kindly rename PDF file as ack number, then upload the same.

If objection marked by NSDL then you should mail clarification to tininfo@nsdl.co.in

(Objection may be name mismatched in documents and ack form, DoB mismatched in ack form and documents)

Q5. Where to fill the name if applicant do not have middle or last name ?

He has to fill name in last/surname field.

Q6. If applicant is minor, what will be the procedure ?

Fill on line form, affix photograph of minor, it will be signed by his parents, DOB of minor is required, all other document required of his parents.

Q7. Can Aadhaar be used as PI/PO/POB ?

Documents required– If Aadhaar contains full DOB, then no any other document is needed. In case full DoB is not mentioned in Aadhaar, then proof of age i.e. TC or matriculation certificate must be submitted.

If still needs help, visit https://youtu.be/TG84OUwvEiI

In case of any issue you may contact NSDL at tininfo@nsdl.co.in or csc.panindia1@gmail.com : (020) 27218080

Common FAQ

Q1. What should I do if there are any changes or correction in Pan Data ?

The applicant is required to fill all the columns of the form and tick the box(es) on the left margin of the appropriate item where change/correction is to be done.

Q2. How can I regenerate acknowledgement receipt ?

You are to go the Cases to be resolved – Discrepancy cases; download Your excel format and take your acknowledgement number then go to Re-Generate Acknowledgement Receipt.

Q3. Is it compulsory to send physical document to service provider after uploading document ?

Yes. It is mandatory that the physical documents should be sent through courier to the NSDL/UTITSL office address within a week from the date of application.

Q4. How can I get refund of my payment in case of not processing cases ?

Refund claim is processed automatically only in cases of failed transactions. In case of successful transaction, kindly check your online status or Discrepancy cases details on daily bases and complete the documents as per the remarks given for further process of the applications.

If you have not received acknowledgement No., please visit the Cases to be resolved – Discrepancy cases and download Your excel format and take your acknowledgement number then go to Re-Generate Acknowledgement Receipt.

Q5. Which document will serve as a proof of identity, proof of address and proof of date of birth in case of individual applicants and HUF applicants ?

The list of documents is given in Annexure-A.

Q6. Which document will serve as proof of identity and address for Foreign Citizen located within & outside India at the time of application for PAN?

List of documents which are acceptable as proof of identity and address for applicants other than individual and HUF is given in Annexure – B.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.	Name	Designation	Mobile No.	E-Mail ID
1.	Smt Alka Pandey	Senior Executive	9953415223	Alka.pandey@csc.gov.in

CH-3C : Pradhan Mantri Awas Yojana (PMAY)

Q1. What is PMAY

Pradhan Mantri Awas Yojna (PMAY) is an ambitious housing scheme under which the government will create affordable housing units for urban poor. It is a Credit Linked Subsidy, is a scheme launched by our Hon’ble Prime Minister for Economically Weaker Section (EWS) and Low Income Group (LIG). The beneficiary would be eligible for interest subsidy on purchase/construction of a house.

Q2. Is PMAY Scheme is available in every Town of the Country ?

Entire urban area consisting of 4041 statutory towns will be covered under the Pradhan Mantri Awas Yojna (PMAY), but initial focus will be on developing housing units in 500 selected cities in the phased manner.

Q3. What is the User Charge

The service is now live through the CSCs located in urban areas at Rs 25 per application.

Q4. Which component to select?

If citizen is from slum : ISSR (Insitu slum rehabilitation component)

If Citizen is from non slum :

The Applicant has to own land and should be interested in construction : Beneficiary led construction (BLC) – New Construction – in case existing structure is kutcha or semi pucca;

BLC (Enhancement) – in case existing structure is pucca and enhancement of minimum 9 sqm and max area after enhancement should not be more than 30 sqm.

Can afford to construct or purchase house using housing loan : Select CLSS Credit Linked Subsidy Scheme. Citizen will get subsidy on home loan.

Do not have any land to construct or cannot afford home loan Select Affordable Housing in Partnership AHP Component.

Q5. Is there any income criteria?

Household income –

Rs 0-25000 per month (EWS): Any component can be selected

Rs 25000 – 50000 per month (EWS and LIG) : Only CLSS component can be selected

Greater than Rs 50000 per month : Not eligible to submit application.

Q6. What benefits a citizen will get under the scheme?

ISSR: GoI grant Rs. 1 lakh per house and State & ULB share will be at the discretion of State at the time of formulation of project;

AHP & BLC : Central assistance of Rs.1.5 lakh per beneficiary and State & ULB share will be at the discretion of State at the time of formulation of project;

CLSS : Upfront subsidy @ 6.5% for EWS and LIG for loans upto Rs. 6 lakh. Subsidy calculator at http://www.pmaymis.gov.in/EMI_Calculator.aspx. Bank should have MoU with NHB or HUDCO. Check for MoU at—. CLSS helpline numbers are :

Helpline Numbers for CLSS: NHB: 1800-11-3377, 1800-11-3388,

HUDCO: 1800-11-6163

Q7. Does the citizen have to pay anything?

Pay for application at CSC Rs 25/-+service tax;

Beneficiary share will be told by ULB/Municipality in case you are given a benefit under the scheme. Currently this is only applicable for interested applicants

Q8. I do not have Aadhaar Card, Can I apply?

Aadhaar Number is mandatory for Citizen to apply. Please get Aadhaar number from nearest Aadhaar Enrollment Centre. CSC locator available at http://www.apnacsconline.in/csc-locator/

Q9. I am a resident of Delhi / Lakshadweep and am unable to fill my Application Form. Whom should I approach for this?

The State Governments of Delhi and Lakshadweep are yet to execute their respective

Memorandum of Understanding (MoU) with the Ministry. And as such option is not

available for residents of these two regions. However, potential beneficiaries opting for

Credit Linked Subsidy Scheme are requested to approach a Bank/HFC of their choice and

location as per the list provided at :

http://www.mhupa..gov.in/writereaddata/PLI31082016.pdf

Q10. Whom should I contact for further information?

Citizens may contact the in-charge of PMAY(U) of their Municipalities. List of State Level Nodal Agencies is at Annexure-C.

Q11. How can I know about my application status?

The citizen may visit http://www.pmaymis.gov.in/ in the menu Citizen Application, and track their application status.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.	Name	Designation	Mobile No.	E-Mail ID
1.	Shri Devesh Kumar	Executive	9654039667	Devesh.kumar@csc.gov.in

CH-3D : Food Safety & Standard Authority of India (FSSAI)

Q1. What is FSSAI?

Food Safety and Standards Authority of India (FSSAI) along with CSC e-Governance Services India Limited has launched Food Business Operators (FBOs) registration service through

the Common Services Centers (CSCs) across rural hinterland. This initiative would largely be aimed as a tool to register the large number of unregistered FBOs in the country with the FSSAI.

Q2. Does the citizen get the Registration Certificate through on-line registration ?

The CSC model envisage the auto generation of Registration Certificate after filing the online application on to the FSSAI website www.fssai.gov.in. Data thus entered on this centralized website would be electronically transferred to the concerned State registration authority for verification and other follow up action if needed.

Q3. How does an FBO make the Registration through a CSC ?

The FBO should register itself online for the username and password (or) by providing the contact details can apply for Licensing / Registration. The FBO can log in at …….. with User ID and Password thus obtained, fill up the Registration Form and submit on-line.

Q4. What is the Registration Fee and what is the VLE Commission ?

The Registration fee is Rs.100/Year out of which Rs.22.80 is VLE commission, Rs.112.60 will be deducted from VLE’s wallet. System will provide the VLE valid registration certificate then and there.

Q5. Registration money is Rs 100, but from my wallet Rs 112.60 will be deducted. How to get commission in wallet ?

Registration fee is Rs.100/Year; Rs.30 is the CSC commission; and Rs.5.40 is for GST and other taxes. Thus the Total Amount works out at Rs.135.40 to be charged from the customer directly. Out of which Rs 22.80 will be VLE Commission up front. The remaining amount of Rs 112.60 will be deducted from VLE Wallet.

Q6. I applied for FSSAI Registration with all necessary information filled in the Form on-line, but when I made the payment, the acknowledgment receipt as well as Registration Certificate was not generated. How to get the Acknowledgement Receipt and Registration Certificate?

Due to some technical problem your Payment is not accepted through our portal. Hence, the transaction is failed although you can again generate your certificate by going to the home tab and click on the incomplete application. You may go to the dashboard where you can see all the incomplete application details.

Q7. I wanted to apply for FSSAI registration, but I don’t know to apply. Can you tell me the process?

To know more about the FSSAI registration click on the below link:

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Shri Sandeep Kumar Attri

Senior Executive

9911267927

Sandeep.attri@csc.gov.in

CH-3E : Soil Health Card

Q1. What is Soil Health Card (SHC) ?

SHC is a printed report that a farmer will be handed over for each of his holdings. It will contain the status of his soil with respect to 12 parameters, namely N,P,K (Macro-nutrients); S (Secondary- nutrient); Zn, Fe, Cu, Mn, Bo (Micro – nutrients); and pH, EC, OC (Physical parameters). Based on this, the SHC will also indicate fertilizer recommendations and soil amendment required for the farm.

Q2. How can a farmer use a Soil Health Card (SHC) ?

The card will contain an advisory based on the soil nutrient status of a farmer’s holding. It will show recommendations on dosage of different nutrients needed. Further, it will advise the farmer on the fertilizers and their quantities he should apply, and also the soil amendments that he should undertake, so as to realize optimal yields.

Q3. What are the benefits of the Soil Health Card Scheme ?

The scheme will monitor the soil of the farmers well and will give them a formatted report. So, they can decide well which crops they should cultivate and which ones they should skip.

The authorities will monitor the soil on a regular basis. One in every 3 years, they will provide a report to farmers. So, farmers need not worry if the nature of the soil changes due to certain factors. Also, they will always have updated data about their soil.

The work of the government does not stop at listing down measures required to improve the quality of the soil. In fact, they will also employ experts to help farmers in carrying out the corrective measures.

Farmers will get a proper soil health record, thanks to the Soil Health Card Scheme. Also, they can study the soil management practices. Accordingly, they can plan the future of their crops and land.

Generally, in government schemes, the person carrying out the study for a particular farmer gets changed. But in the Soil Health Card Scheme, the government is paying attention that the same person carries out soil analysis for a farmer. This will further enhance the effectiveness of the scheme.

The soil card will give the farmers a proper idea of which nutrients their soil is lacking. And hence, which crops they should invest in. they will also tell which fertilizers they need. So, ultimately, the crop yield will see a rise.

The main aim behind the scheme was to find out the type of particular soil. And then provide ways in which we can improve it. Even if a soil has some limitations, we can do something to get the most out of it. And that is what the government is trying to do with the help of this scheme.

Q4. What are the uses of Soil Health Card ?

A Soil Health Card is used to assess the current status of soil health and, when used over time, to determine changes in soil health that are affected by land management. A Soil Health Card displays soil health indicators and associated descriptive terms. The indicators are typically based on farmers’ practical experience and knowledge of local natural resources. The card lists soil health indicators that can be assessed without the aid of technical or laboratory equipment.

Q5. Which Department/Organisation promoted Soil Health Card Scheme ?

Soil Health Card (SHC) is a Government of India’s scheme promoted by the Department of Agriculture & Co-operation under the Ministry of Agriculture and Farmers’ Welfare. It is being implemented through the Department of Agriculture of all the State and Union Territory Governments.

Q6. How will the quality of soil sample test be ensured?

The State Government will refer 1% of all the samples in a year to a ‘Referral Laboratory’ to analyze and certify on the results of Primary Laboratory. The State Government will be supported to establish ‘Referral Laboratories as required.

Q7. What is the payment per sample?

A sum of Rs. 190 per soil sample is provided to State Governments. This covers the cost of collection of soil sample, its test, generation and distribution of soil health card to the farmer.

Q8. How many soil samples will be tested in three years to generate Soil Health Card?

As per grid pattern adopted by the Ministry, 253 lakh soil samples will be tested every three years to generate approximately 14 crore Soil Health Cards.

Q9. Is there any software for generation of uniform soil health cards across the country?

Yes, National Informatics Center (NIC) has developed a web portal (www.soilhealth.dac.gov.in) for generation of uniform soil health card and fertilizer recommendation, which has four modules :

Registration of Soil Samples.

Testing of Samples in Soil Testing laboratory.

Fertilizer recommendation based on Soil Test Crop Response (STCR) equations.

MIS Reports.

Q10. Which Division in the Ministry of Agriculture will guide the State Governments regarding implementation of the scheme?

Integrated Nutrient Management (INM) Division, Department of Agriculture & Cooperation will visit the States regularly and provide guidance in technical matters.

Q11. Contact details of concerned Central and State Government Officials?

Central Government : Additional Commissioner (INM), Government of India, Ministry of Agriculture, DAC, Krishi Bhawan, New Delhi,

Telefax – 011 – 23384280 , E – mail – dwivediv@nic.in

State Government: The concerned State Director of Agriculture/ District Agriculture Officer.

One can visit www.soilhealth.dac.gov.in or www.agricoop.nic.in for information on Soil Health Card Scheme.

Q12. What is Soil Health Card (SHC) scheme ?

It is a Government of India’s scheme promoted by the Department of Agriculture & Co-operation under the Ministry of Agriculture. It will be implemented through the Department of Agriculture of all the State and Union Territory Governments. A SHC is meant to give each farmer soil nutrient status of his holding and advice him on the dosage of fertilizers and also the needed soil amendments, that he should apply to maintain soil health in the long run.

Q13. How can a farmer use a SHC ?

Q14. Will the farmer get a card every year and for every crop ?

It will be made available once in a cycle of 3 years, which will indicate the status of soil health of a farmer’s holding for that particular period. The SHC given in the next cycle of 3 years will be able to record the changes in the soil health for that subsequent period.

Q15. What are the norms of sampling ?

Soil samples will be drawn in a grid of 2.5 ha in irrigated area and 10 ha in rain- fed area with the help of GPS tools and revenue maps.

Q16. Who will draw the soil sample ?

The State Government will collect samples through the staff of their Department of Agriculture or through the staff of an outsourced agency. The State Government may also involve the students of local Agriculture / Science Colleges.

Q17. What is the ideal time for soil sampling ?

Soil Samples are taken generally two times in a year, after harvesting of Rabi and Kharif Crop respectively or when there is no standing crop in the field.

Q18. How will soil samples be collected from a farmer’s field ?

Soil Samples will be collected by a trained person from a depth of 15-20 cm by cutting the soil in a “V” shape. It will be collected from four corners and the centre of the field and mixed thoroughly and a part of this picked up as a sample. Areas with shade will be avoided. The sample chosen will be bagged and coded. It will then be transferred to soil test laboratory for analysis.

Q19. What is a soil test laboratory ?

It is a facility for testing the soil sample for 12 parameters as indicated in reply to question number 2. This facility can be static or mobile or it can even be portable to be used in remote areas.

Q20. Who and Where will the soil sample be tested ?

The soil sample will be tested as per the approved standards for all the agreed 12 parameters in the following way :

At the STLs owned by the Department of Agriculture and by their own staff.

At the STLs owned by the Department of Agriculture but by the staff of the outsourced agency.

At the STLs owned by the outsourced agency and by their staff.

At ICAR Institutions including KVKs and SAUs.

At the laboratories of the Science Colleges/Universities by the students under supervision of a Professor/ Scientist.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.	Name	Designation	Mobile No.	E-Mail ID
1.	Shri Devesh Kumar	Executive	9654039667	Devesh.kumar@csc.gov.in

CH-3F : SWACHH BHARAT ABHIYAN

Q1. What are the Pre-Requisites for filling up IHHL Application ?

Scanned copy of Applicant’s Photograph (Mandatory).

Bank Account Details (Mandatory).

Scanned copy of First Page of Bank Passbook showing Account Details (Mandatory).

If Applicant does not have Aadhaar No. then copy of Aadhaar Enrollment Slip is required.

Q2. What is the amount available as 1st installment for individual toilets ?

Rs 2000/ as Central share. The second installment of Rs 2000 central share would be released later after utilization of the 1st installment and other conditions.

Q3. What is the total assistance available for construction of an individual toilet?

The assistance is Rs 4000/- from the Central Government and an amount of Rs 1333/- at least from the State Government. However in the case of the North East States, the states are required to contribute only Rs 400/- per individual toilet. However, there is no bar on releasing any extra funds at any stage by the ULB/State Government through additional resources.

Q4. What is the basis of arriving at the above figures ?

For the Swachh Bharat Mission, the Centre and the State/UT shall be responsible to bear any contribution in a 75:25 ratio (except the NE and special category states, where it is 90:10) . Thus where the Centre is pledging Rs 4000/, the State/UT shall contribute Rs 4000 x (25/75) = Rs 1333,33/- for each household. ((In case of the NE and special category states, the State shall contribute Rs 400/-).

Q5. What is the definition of a toilet to fulfill the requirement under the Mission ?

A toilet constructed under the Mission must provide hygienic conditions once completed. Thus the prerequisites of the toilet area) Supply of clean water for cleaning the pot and the user’s own self. (This may be running water through a pipe or in a bucket). b) Safe disposal of Excreta – which consists of excreta proper (faeces+ urine) and the anal cleaning water discharged during ablution.

Q6. My household is occupying Railway land. We do not have any proof of the ownership. Are we still eligible for assistance ?

Yes, provided the Municipal corporation is satisfied that the individual toilet is required as opposed to building toilet for a group of neighbouring houses that may be combined in a complex.

Q7. I already have a toilet in my house, however it is insanitary which is emptying its contents in open drains. Are we eligible ?

Yes, with the same conditions as described in Ans No 5.

Q8. I already have a pour flush toilet, but it is single leach pit. Am I eligible ?

Yes, with the same conditions as described in Ans No 5.

Q9. Can I use the money to connect my household toilet to the public sewer system running in close vicinity to my home ?

Yes provided the toilet is insanitary.

Q10. Can the money be used for building septic tanks if a sewerage system is not available within 30 meters ?

Yes.

Q11. Can the money be used to build a sewerage system if all other component are in place ?

Yes.

Q11. Can persons living in slums avail money for individual toilets ?

Yes.

Q12. Swachh Bharat or IHHL application procedure ?

Kindly study pdf provided at our portal. Go to www.swachhbharaturban.gov.in, fill on line form if toilet is not built in customer’s house of Urban area resident. Filling application is phase-1 and commission is Rs.12/- which will be paid in your wallet after verification. Phase 2 is uploading photograph of constructed toilet after getting aid from Govt. Kindly contact Nagar Palika officers for payment related queries.

Q13. Does this scheme is valid for Rural Area ?

Q14. VLE commission for phase-1 and phase-2 ?

Phase 1- Rs.12 and Rs.4/- for Phase 2. Taxes extra as applicable.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.	Name	Designation	Mobile No.	E-Mail ID
1.	Shri Nutan Kumar	Executive	9818319317	nutan.kumar@csc.gov.in

CH-3G : ELECTION COMMISSION SERVICES

Q1. What are the Forms that are used for various electoral registration ?

Form 6 : To add a name in the electoral list.

Form 6A : To add a name in the electoral list for overseas citizens of India.

Form 7 : For deletion of name from electoral rolls.

Form 8 : To modify the name details in electoral rolls.

Form 8A : For transposition of name in electoral rolls in case of change of constituency.

Q2. State Where the Election Services have been initiated.

In the following States, the various Electoral Registration Services have been launched –

Sr. No State Status

The Elector Photo Identity cards are being printed in the

Tripura

state of Tripura. Discussions are underway to Initiate

various Election Related Forms to be rendered soon.

Punjab

EPIC Printing Started at CSCs with all Other Forms have

been Integrated

Chattisgarh

Transactions Started for all Election Related Services

JharkhandTransactions Started for all Election Related Services

EPIC transactions have commenced. The forms services

Bihar

are being discussed with the authorities and integration

shall commence upon approval.

Tamilnadu

Forms has been Integrated and the Services are being

made available

Forms have been Integrated and the services are being

Gujrat

made available. EPIC services shall be made live shortly

Haryana

Transactions Started for all Election Related Services

Maharashtra

Service being initiated in Ahmednagar District

Q3. What is the process followed after is Form is submitted ?

After the successful submission of any Form (Online) by the VLE, citizen will receive an acknowledgement receipt for further tracking of the same. A hardcopy of the Form with the enclosure needs to be forwarded to the respective Booth Level Officer for processing the same.

Q4. Is the process same for all the Forms ?

Yes, Process flow of all Forms remains to be same, except Form No. 8/8A for which the data gets fetched from the Electoral Roll Management System (ERMS) Application.

Q5. Any documents to be uploaded with Form/(s)? Are they mandatory ?

Yes, as per the requirement of the ECI, necessary documents like Proof of Address (PoA)/Proof of Identity (PoI), need to be submitted alongwith the respective Forms.

Q6. What is EPIC number ? How Do I get the EPIC Printing Facility Link from CSC ?

EPIC number is the Elector’s Photo Identity Card number or the voter ID number. EPIC printing facility will be provided to those States wherein the State ECI has given permission to start election related services from CSCs including EPIC Printing. If the VLE belongs to the State where CSC SPV has got the permission, then the VLE needs to contact the CSC SPV’s State Office for getting the Link.

Q7. How can the VLE check the transactions (EPIC or Forms) made ?

Status against the Form/EPIC Printing submitted is available on the application or the VLE may visit to the AERO office to know the status.

Q8. How one VLE is going to print the EPIC Card ?

VLE is going to use a specialized printer (Printing exclusively on PVC Surface) for printing the Aadhaar Card.

Q9. What all Brands of printer are available for EPIC printing on CSC Platform ?

There are 4 Brands of printer available on CSC platform which is Evolis, Magicard, and Fargo & Zebra.

Q10. How to Order Printer/Consumables & Card from CSC E-Governance Platform ?

After Login into Digital Seva Portal, VLE (Using his/her OMT ID) has to click B2C Service Section and order for Printer, Consumable & Card. Printer, Card/Consumables will be delivered in 3-4 Weeks and payment will be deducted from the VLE’s Wallet.

Q11. Will the voter’s ID card be dispatched to the mentioned address also ?

No, Citizen will receive the EPIC Card from the CSC Centre.

Q12. What are the size of the documents and photos to be uploaded ?

The size of the individual Photo and document should not be more than 20 KB.

Q13. Can VLE print the Receipt again after closing the window ?

No, such option is not there.

Q14. How the reconciliation happens especially when Cards doesn’t get print and money got deducted ?

Reconciliation would be done at the end of the day and the money would be refunded to the VLE wallet. If VLE hasn’t received the same by end of the day/month, then VLE should provide a consolidated sheet of all such cases with Transaction Date & Time, Transaction Number, Aadhaar or Epic No. along with the error details to helpdesk.

Helpdesk Executive(s) may kindly contact the below mentioned official for assistance in case of any difficulty –

Sl No.	Name	Designation	Mobile No.	E-Mail ID
1.	Shri Sachin Pal Singh	Executive	9760287973	sachinpal.singh@nic.in

CHAPTER-4

STATE GOVERNMENT SERVICES

CH-4A : E-Stamping Service (Stamp Paper Sale)

Q1. How to get e-stamping service from CSC portal ?

Presently service is operational only in 3 states i.e. Assam, Chhattisgarh and Gujarat. CSC is forwarding list of VLEs who are interested in getting this service to State Government Department will issue credential then only VLE is allowed to use this service.

Q2. Commission structure for VLEs ?

No commission for this service.

Q3. Does VLE need special equipments for this service ?

Yes, he has to purchase printer which may cost Rs.25 to 30 thousand.

Q4. Procedure to get stamp paper for customers ?

VLE needs to pay through CSC wallet, State Government allow him to issue stamp paper of such amount, which is being paid in advance to that department.

Helpdesk Executive(s) may kindly contact the below mentioned official for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Shri Madhukar Sharma

Manager

9893301393

madhukar.sharma@csc.gov.in

CH-4B : E-District/SSDG Services

Q1. What is e-District ?

It is a Mission Mode Project for online delivery of Government services to citizens in a time bound and hassle free manner nearest to their doorstep through Registered CSC Centres in case applied through them and directly to registered account if applied through citizen portal.

Q2. How to avail of on-line services ?

Click on Login, enter User ID, Aassword, captcha and submit. After successful login, welcome page will appear. The list of services available to online users will appear. Click on a service you wish to apply for. This will open the respective online application form. Fill-up the form, click on attach annexure, upload scanned supporting documents and submit.

Q3. Within what time should the service be provided ?

Different services have been notified to be delivered within stipulated time which has been indicated against them in the notifications.

Q4. I am applying online, what documents do I need to submit at the counter for processing my application?

You need to submit filled up prescribed application form at CSC along with the Passport Size Photo, self-declaration certificate, copies of other supporting documents of the services as mentioned at the E-District portal

Q5. How to upload photograph ?

Photograph can be uploaded on online form in 2 ways. First, if you have a webcam (external or in-built) attached to your system, turn on the webcam. Click on the icon below your image to capture your photo. Alternately, you can also upload scanned photograph after resizing it. This can be done using any image resizing tool. E.g. In Microsoft Paint

Q6. What do I do if I do not have a valid Aadhaar Number ?

Aadhaar Number is not mandatory for registration or applying for any e-District services, you may use copy of ration Card, copy of Election ID Card, etc. as proof of ID.

Q7. Can I edit/delete/update the uploaded documents ?

No, once the document is uploaded it cannot be edited/deleted/updated

Q8. Why there is no Ink Signature in the certificate ?

The service delivers Digitally Signed service output. The IT Act, 2000, has enabled the Digital Signature to be considered at par with the Ink Signature.

Q9. How to track my application status online ?

You can track your application status in two ways :

By clicking on Track Application Status Report link.

Q10. What should I do if my application has been rejected ?

You will have to apply again after completing the documents/procedure, because once the application is rejected by the concerned authority, no further action can be taken on it. For further information on reason of rejection you may contact to the respective approval authority of the district.

Q11. What should I do if my application remains for more than the specified number of days ?

Please contact the concerned approval authority of the concern district.

Q12. What happens to my application if I do not attached the supporting documents while submitting the application ?

Your application will get rejected if necessary attachments are not found at the time of verification process.

Q13. My Issued Certificate is not verifying online. What should I do ?

Please contact concern district administration/approval authority with your original certificates.

Q14. What if the e-District software does not work on my system ?

Either your browser is outdated and does not meet the system requirements or your internet connection is too slow. E-District Website should be viewed in a screen resolution of 1024 by 768. For best performance your browser version should be IE 8 or higher.

Q15. How to get soft copy of Certificate / License ?

One can opt for soft copy of the service output by selecting Service Delivery Preference. Once the decision has been taken by authority and certificate / license has been issued, the Digitally Signed soft copy (PDF) will be sent to the applicants email id given in the online application form.

Helpdesk Executive(s) may kindly contact the below mentioned official for assistance in case of any difficulty –

Sl No.	Name	Designation	Mobile No.	E-Mail ID
1.	Shri Madhukar Sharma	Manager	9893301393	madhukar.sharma@csc.gov.in

CH-4C : PDS Card Printing Services

Q1. Who can avail of this Service ?

Resident’s who is having Ration Number.

Q.2 How one VLE is going to print the PVC Ration Card ?

VLE is going to use a specialized printer (Printing exclusively on PVC Surface) for printing the Ration Card.

Q3. Where VLE can find the service ?

After Login into Digital Seva Portal, VLE (Using CSC ID) go to PVC cards and Biometric Service and click Tamil Nadu Ration card Printing Service, then enter the related details flow with payment page and after that print the Card.

Q4. How to Order Printer/Consumables & Card from CSC e Governance ?

After Login into Digital Seva Portal VLE (Using his/her CSC ID) has to click Biometric & PVC Card Order Section and order for Printer and Consumables which will be delivered in 3-4 Weeks and payment will be deducted from the VLE’s Wallet.

Q5. How the reconciliation happens especially when Cards doesn’t get print and money got deducted?

Reconciliation would be done at the end of the day and it would be refund in the wallet. If VLE hasn’t received the same by end of the day/month, then please provide a consolidated sheet of all such cases with Transaction Date & Time & Transaction Number along with the error details to Ms. Sefali Bharti His Email ID is Sefali.Bharti@csc.gov.in.

Q6. What is the charges citizen will pay to VLE ?

Citizen will pay Rs. 30/- per cards to VLE.

Helpdesk Executive(s) may kindly contact the below mentioned official for assistance in case of any difficulty –

Sl No.	Name	Designation	Mobile No.	E-Mail ID
1.	Shri Sachin Pal Singh	Executive	9893301393	sachinpal.singh@nic.in

CH-4D : Labour Registration

Q1. Who can become member of the Board ?

Any construction worker whose age is between 18 to 60 years and has worked in respective State in any construction work for minimum of 90 days in a year is eligible.

Q2. For how long period a construction worker can get registered at a time ?

A construction worker can get membership for a maximum period of three years at a time.

Q3. Where VLE can find the service ?

After Login into Digital Seva Portal VLE (Using CSC ID) go to Labour Registration services and click on respective state icon.

Q4. What is the rate of registration fee ?

The rate of registration fee as per notify by state at the time of registration. It is a one time fee.

Q5. How to apply for registration ?

Any construction worker who is of 18 years and below 60 years age and has Worked in respective State for not less than 90 days shall apply for registration as construction worker on the prescribed form which is available on the Digital Seva Portal.

Q6. Documents required for registration ?

The documents required for registration are, age proof(If no age proof is available self declaration), residence proof, Aadhaar card(if available), Bank Account details (Bank branch, account No. and IFSC/RTGS number), detail of dependents, and employer’s certificate of working for 90 days as construction worker, and nomination form.

Q7. Who can get benefit of various welfare schemes of the Board ?

Any construction worker who is a registered member of the Board can get benefit of the welfare schemes for himself and for his family members.

Q8. Who are the family members ?

Husband or wife, minor sons (including major sons who are insane or physically handicapped and unable to earn), unmarried daughters and the parents of the building worker, who are solely dependent on him.

Q9. Whom to apply for getting benefits of welfare schemes ?

Labour Inspector of the area.

Helpdesk Executive(s) may kindly contact the below mentioned official for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Smt Archana Gangwar

Trainee

8447773710

archana@csc.gov.in

CHAPTER-5

Aadhaar Services

CH-5A : Aadhaar Services : Aadhaar Enrollment

Q1. How to start Aadhaar Enrolment Center (PEC) under CSC SPV ?

Currently Aadhaar enrollment center activation process has closed. **

Q2. What is the Configuration of Laptop at the PEC ?

The recommended configuration is as under –

2Ghz, Core i3

4GB RAM

500 GB HDD

Dedicated USB 2.0 Port(minimum 5 ports required)

Windows 7 and Above Operating System

Windows Vista Operating System is not supported

Windows 8 and 10 (64 Bit) (Only compatible with Cogent biometric devices)

C drive capacity at least 100 GB

Webcam Logitech 2 megapixel and above and preferably with auto focus

Q3. What are the criteria to be a PEC Operator ?

The VLE needs to be a certified supervisor/operator as per UIDAI requirement. Also, the VLE needs to arrange for a Document Verifier whose presence will be required mandatorily at the enrolment center.

VLE will also need a permission letter from the Block or any of the following Government Offices allowing the VLE to operate from the concerned Government Office, because Aadhaar enrollment centre will be open only in Government Place.

Government Offices –

Block Office,

DC office,

Primary Health Centres,

Hospitals,

Schools,

PDS centres etc.

After having satisfied the above pre-requisite, the VLE needs to register on the below link to register his/her request to start Aadhaar Enrolment Centre with CSC SPV.

http://registration.csc.gov.in/uidreg/PECRegForm.aspx

**For the time being PEC registration is closed. CSC SPV will inform the VLEs once the registration re-opens.

Q4. Will CSC SPV provide me a UID Kit and if not then from where can I get the UID Kit and how much will be the cost of it ?

CSC SPV is selling UID kits. VLE may kindly contact the respective State team.

Q5. How to get certified as a Supervisor ?

There is only one agency, NSEIT which conducts the UID Supervisor/Operator tests. VLE may visit the websites of this agency where the complete details regarding the certification is given. The link is : https://uidai.nseitexams.com/

Q6. Who is a document verifier ?

A document verifier as prescribed by UIDAI should be Class 3/Group C and above Working/retired Government Servant. His responsibility will be to eminently present at the enrolment center and to verify the documents copy of the residents against their Originals and only after this verification the operator will enroll the resident for Aadhaar. His presence is mandatory at the enrolment center.

Q7. When will UID Enrolment start in Assam, J&K and Meghalaya States ?

As of now, there has been no definite timeline given by UIDAI or the Government of India regarding this, but once any such information is released it will be communicated to the VLEs of the respective States.

Q8. How much is the payment per Aadhaar generation and what is the cycle of payment ?

The total payment is of Rs 40 per successful Aadhaar generation where the VLE will be paid Rs 38 and Rs 2 will be the document verifier share. The payment is made as per the release of the sanction order by UIDAI.

Q9. How many machines can I get registered under CSC SPV ?

As of now, a VLE can get 1 ECMP and 1 Tablet kits registered.

Q10. I have registered with CSC SPV, but did not receive any call for the kit registration ?

Currently Kit registration process is closed.

Q11. My mobile number is not registered in Aadhaar, how can I get my mobile number Updated in Aadhaar?

One needs to visit the nearest enrollment centre to update his/her mobile number. No additional Documents are required.

Q12. My Aadhaar is suspended and has been asked to update. How do I know, what to update and how” ?

If an Aadhaar is suspended, the normal mode of update is through a physical visit by the Resident to the enrollment centres. You will need to do the required update as informed to you in the communication sent by UIDAI.

Q13. How to create payment related and any other query for CSC UID?

Our payment portal cscuid.in is live now so kindly refer all our VLE to check their payment. for any Payment related issue or other grievances VLE need to mail us at new e mail id cscuid@digimail.in by VLE own digimail.

Q14. How to receive VLE district/state coordinator mobile no and mail id ?

For district/state coordinator mobile no and e mail id VLE need to visit cscuid.in and in contact us VLE find his district/state coordinator details.

Q16. How to purchase UID Kit through CSC SPV ?

VLE needs to contact his district/State coordinator to purchase machine. If kit stock is available, VLE will be able to purchase it.

For contact details, VLE may please visit http://cscuid.in

Q17. How can a VLE check the payment status ?

VLEs are requested to please check payment details on cscuid.in

CSC id is user name

Pan Card no as a password http://cscuid.in/Home/Training

Q18. What should I do when “CLIENT ERROR” message appears ?

Please reinstall the client and check, if issue persists VLE may please contact Helpdesk.

Q19. Can we update photo as well as demographic update at same time ?

In one time one thing can be done only either photo update or demo update.

Q20. What will we do if my system showing server connection failed ?

If this error is showing, then VLE may check below details first :

Network issue (Check your network connection)

Server issue (Server issue from UIDAI) It will resolve as soon as possible from backend technical team.

Q21. How to activate certified Supervisor ? Supervisor activation is held up by UIDAI at present.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Shri Vivek Chand Baloria

Assistant Manager

9971479002

Vivek.chand@csc.gov.in

Shri Mayank Rawat

General Manager

9811645178

mayank.rawat@csc.gov.in

CH-5B : Aadhaar Services : Child Enrollment

Q1. Please find below the Proof Collected from resident for child enrollment through Child Android tablet.

Operator needs to capture the photograph of the PoR document at the time of enrolment. (local Public Health Centers (PHCs)/ ASHA/Anganwadi Worker Certificate is valid)

Q2. How to start Aadhaar child enrolment work ?

The VLE needs to buy Tablet and Single Fingerprint device.

The VLE also needs a supervisor certificate. (https://uidai.nseitexams.com )

VLE may purchase any of the following Tablets –

I Ball George 4G

Iball slide cuddle 4G

Iball Q700

Micromax Canvas P480

Micromax P702

Zyncz900 Plus

Lenevo Yoga Tab 3.8

If a VLE is having a tablet and the specification is matched with UIDAI specification, then the VLE can work with the tablet.

The total payment is Rs 22 per successful Aadhaar generation. The payment is made as per the release of the sanction order by UIDAI.

Q3. Why after 5 years old child not able to update from UCL ?

As UCL has not the facility to update Biometric data and a child more than 5 years needs biometric update.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Shri Vivek Chand Baloria

Assistant Manager

9971479002

Vivek.chand@csc.gov.in

Shri Mayank Rawat

General Manager

9811645178

mayank.rawat@csc.gov.in

CHAPTER-6

DIGITAL LITERACY PROGRAMME

CH-6A : Digital Literacy – PMG DISHA

Q1. What is PMGDISHA?

Pradhan Mantri Gramin Digital Saksharta Abhiyaan (PMGDISHA) is the scheme to make six

crore persons in rural areas, across States/UTs, digitally literate, reaching to around 40% of rural households by covering one member from every household having no digitally literate person.

The Scheme is aimed at empowering the citizens in rural areas by training them to operate computer or digital access devices (like tablets, smart phones etc.), send and receive e-mails, browse Internet, access Government services, search for information, undertake

digital payment, etc. and hence enable them to use the Information Technology and related applications especially Digital Payments to actively participate in the process of nation building.

Q2. Who can be the training Partner?

Basic requirements to become a training partner under PMGDISHA scheme are as follows :

A training partner must be an organization registered in India, conducting business in the domain of education/IT literacy for more than three years and having Permanent Income Tax Account Number (PAN) and audited statements of accounts for at least last three years.

The institution/organization should be registered under any act of law in India, e.g., in the case of a company it must be registered with the Registrar of Companies, in case of Society, it must be registered with the Registrar of Societies and so on and so forth.

The partner must have clearly defined objectives, well-documented processes and procedures covering the entire range of education/ IT literacy training.

Q3. What is the role of training partner under the scheme?

A training partner shall be responsible to own or set up the Training Centres in the identified Districts / Gram Panchayats that would impart digital literacy training to the candidates.

A training partner shall be responsible for ensuring that the training centres adhere to the scheme requirements.

A training partner shall be accountable for monitoring the overall working of the centres under its purview.

A training partner shall be liable for accurate and timely reporting of the aforementioned work ascribed in respect of its Centres.

Detailed Norms for the Training Partners shall be as per Standard Operating Procedure (SOP) published by CSC-SPV

Q4. What are the documents needed to become training partner?

To become training partner, any Company/Institution/Organization/NGO has to submit following documents in hard copy :

Certificate of Registration

Proof of prior experience in conducting Education/ IT Literacy Programme

List of minimum 10 Training Centres with complete details as per the format provided by the PMU

Photocopy of the PAN card

IT Return of last three Financial Years

Audited balance sheet of last 3 years

Bank account details in the name of the organization/society/trust/institute/NGO along with copy of cancelled cheque

Recognition certificate (if applicable)

Affidavit attested by Notary (format available on the portal)

Q.5. What is the process for empanelment of training partner under the scheme?

Following are the steps for empanelment of training partners :

Applicants are required to fill the Training Partner Application form on the portal https://www.pmgdisha.in/app/registertp and attach the following prescribed documents online :

Certificate of Registration

Proof of prior experience in Education/ IT Literacy

List of minimum 10 Training Centres with complete details as per the format provided by the PMU

Photocopy of the PAN card and IT return of last three years

Audited balance sheet of last 3 years

Bank account details in the name of the organization/society/trust/institute/NGO along with copy of cancelled cheque
Recognition certificate (if applicable)

Affidavit attested by Notary (format available on the portal)

After successful submission of the registration form, the applicant will receive an application number.

The applicant should also submit a hardcopy of the above documents quoting the application number to the PMU/’s address.

PMU would assign a serial number for each of the applicant in an electronic format on first come first serve basis.

PMU records all the relevant information supplied by the applicants in an Eligibility Matrix and verifies it from the documents submitted.

PMU prepares a list of applicants who satisfy all the eligibility criteria as prescribed.

After physical verification, an internal committee re-verifies the data prepared by the members. Each case of eligible Training Partner is recommended by the committee for its empanelment to the Competent Authority.

Based on the recommendations, Competent Authority approves the empanelment of Training Partners. Training Partners are assigned specific state and targets; their progress would be reviewed periodically. Training Partner desirous of working in other states has to apply afresh.

PMU creates login credentials of the Training Partners for respective State and an email is sent to all empanelled Training Partners along with the Training Manuals. The list of empanelled Training Partners is shared by PMU with the State counterparts and will be uploaded on portal. The Training Partners are advised to get in touch with PMU State counterparts and SIA of the state. They are also advised to inform the Nodal Officers of the SIA in their States/Districts for effective planning & reporting of the project.

After receipt of the login credentials, the Training Partners are authorized to create Training Centres on the portal with a declaration that the information given by the training partner about their training centers is true and correct. PMU would physically verify the existence of these Training Centres through visits and other methods. The location (latitude/longitude) given by the training partner would be verified.

Once the information is verified, a Training Center would be approved and would be able to access the portal. PMU reserves the right to deactivate any training center if any discrepancy is found.

In case the documents/files sent by applicants are not complete or not fulfilling the eligibility conditions, their application will be rejected and the concerned applicants will be informed of the same. No further correspondence in this regard would be entertained.

The entire process of empanelment will take a minimum of 20 days and should be completed in maximum 30 days.

Q.6. What is the training fee under PMGDISHA?

A training fee of Rs. 300/- per candidate is payable directly to respective Training

Partners/Centres through CSC-SPV on successful certification of candidates trained by them.

Q.7. What is the payment process for the partners?

The invoice has to be sent printed on the letter head of the partner duly stamped. All the necessary details in the invoice should be completed i.e. Invoice number (assigned by the partner), PAN number, service tax number, bank details etc. Also, an affidavit must also be submitted to the PMU.

The address for correspondence is :

CSC e-Governance Services India Ltd.

238, Okhala phase-3

Okhala Industrial Area

New Delhi-

Q.8. How will the partners provide training to the candidates ?

An authorized partner will provide training to the candidates through the training centres. The partner will register the centres on the portal through their login credentials. Upon verification of the training centres by the monitoring organization, the login credential are created for the training centre. The login credentials will be used to register and train the candidates.

Q.9. What is the training process for the candidate?

Video Assisted teaching by trainer on the basic digital literacy, digital payment

Demonstration by trainer to candidates about the content and hardware components of digital devices.

Hands-on training to the candidate for practice and to make the candidate familiar with internet, Electronic Payment Systems etc.

Periodic assessment conducted by trainer to make candidate familiar about the online examination.

Q.10. What is the benefit to the candidates?

After the training and assessment, the candidates will be certified by a national level certifying agency under PMGDISHA.

Q.11. Which are the certifying agencies under PMGDISHA?

Under the Scheme, it is envisaged that the examination will be conducted by a national level certifying agency. Nine certifying agencies are empanelled under the scheme on National & State level is mentioned below :

National Level

National Institute of Electronics & Information Technology (NIELIT)

National Institute of Open Schooling (NIOS)

The National Institute for Entrepreneurship and Small Business Development (NIESBUD)

State Level

Haryana : Haryana Knowledge Corporation Limited

Tamilnadu : ICT Academy

Andhra Pradesh : Andhra University

Telangana : Indian School of Business-Hyderabad

Gujarat : Entrepreneurship Development Institute of India

Jharkhand : BIT-Sindri

Q.12. What is the duration of the training Programme?

The duration of the training Programme is 20 hours which has to be completed in a minimum of 10 days and maximum of 30 days.

Q13. How will the partner receive its login credentials and how will it activate their account?

The instructions to activate the account of Training Partner will be sent to its E-mail once it has completed the process and submitted all the relevant documents. If the Training Partner does not receive an E-mail, it should check that its E-mail service provider’s mailing software is not blocking it. Also, the status of the application can be checked on the www.pmgdisha.in

Q.14. How do I contact the candidates for PMGDISHA?

You can contact candidates within your Gram Panchayat through promotional activities.

Q.15. What are the eligibility criteria for selection of a beneficiary ?

The eligibility criteria are :

The person should be non IT literate person

The person should be within the range of 14-60 years of age, and

The person should be an ordinary resident of the Gram Panchayat

Q.16. What would be the tenure of the accreditation of training partner?

The training partner will be accredited for a period of one year under PMGDISHA project and its accreditation will be renewed after accessing the work done during that period.

Q.17. Is there a limit to the number of States wherein an accredited training partner may work under PMGDISHA?

An Accredited Training Partners would be assigned with a specified area of operation and target preferably within the same state.

Q.18. Who should a training partner/centre contact if it comes across any challenges during the implementation of the project ?

Any Training partner/centre can contact PMGDISHA Toll Free No: 1800 3000 3468, Email

Id : helpdesk@pmgdisha.in

Q.19. What are the responsibilities of a training centre?

A Training Centre registered under PMGDISHA Project has the following responsibilities :

Enrolling the candidates for the course.

Imparting appropriate training to candidates.

Marking the attendance and conducting continuous assessment using the Online Monitoring Application-cum-Learning Management System

Keeping a record of all candidates enrolled in the course, certifying their attendance and ensuring that the candidates appear for the online examination.

Providing support and assistance for at least two years after the training is over.

Ensuring achievement of learning outcomes for each candidate.

Delivery of content through mobile phone as a supplementary facility so that neo-IT literates can refresh content learnt during the physical training mode.

To link Aadhaar No. to distinctly identify each beneficiary and to avoid duplicity.

To install appropriate on-line reporting mechanism for reporting/monitoring of the training Programmes in order to maintain transparency.

To encourage and mobilize selected beneficiaries to their training centre and ensure successful completion of the training as per norms prescribed in this regard.

The Training Partners/Centres would report periodically, details of persons trained to CSC-SPV, after successful completion of training.

The trained candidates shall have to undergo an online examination (as soon as the training is completed) by a recognized certifying agency.

Training Agencies would get the training fees only after successful certification of the candidates subject to meeting the prescribed outcome criteria.

Certification of the trained beneficiaries would be carried out through online remotely proctored examination conducted by nationally recognized Certifying Agencies as mentioned under Question No. 11 above.

Q.20. Where should an organization send the documents in order to become a training partner/training centre under PMGDISHA?

Training Partner/Centre has to send duly filled form (available on our website) and other documents to our Address :

CSC e-Governance Services India Ltd.

238, Okhala phase-3

Okhala Industrial Area

New Delhi-110020

Q21. Who shall appoint a Training Centre ?

The Training Partners shall appoint the Training Centers in the District/Block/Gram Panchayat/Village

Q.22. What are the eligibility criteria for training centre ?

The Training Centre shall be identified by Training Partner as per the infrastructure requirement of PMGDISHA. The required infrastructure for a training centre is given below :

Physical Infrastructure

One class room to seat 5 – 20 students to be located within the Gram Panchayat boundaries

Minimum carpet area of 200 – 500 sq. ft.

Technical Infrastructure

Minimum of 3-5 Operational Computers (Laptop or PC) with genuine/ licensed software

Out of 3-5 computers, one shall be a low-end server

All computers should be connected on a local network

One High Resolution Web Camera (Minimum: 0.5 Megapixel, Recommended: 1280 x 720 resolution)

Reliable Internet Connectivity with the minimum speed of 256 kbps

One printer and scanner

3-5 Tablets/Mobile phones

Biometric devices prescribed by PMU

Manpower

Each training centre shall have a minimum of one teaching faculty, with a minimum educational qualification of NIELIT’s BCC or its equivalent.

Q.23. Who approves a Training Centre?

After the Partner registers a training centre and login credentials are created, a training centre is approved by the CSC-SPV after scrutiny. After the CSC-SPV approves the training centre, then only a training centre shall be able to login to the PMGDISHA portal.

Q.24. Where can I check the status of my payment?

The payment status can be checked through VLEs dashboard.

Q.25. What is the process of payment for the CSC Centres?

Training Centre can raise invoices of every month. To generate invoice :

Click on the tab Invoicing and Payments.

Choose the Year/Month/date, and

Click on generate, invoice for that period will be generated.

Training Centre can also check payment history of the past months.

Q.26. How do I register my Training center for PMGDISHA?

The following steps are to be followed to register your training centre on the portal :

Visit CSC website https://digitalseva.csc.gov.in/ and login with your CSC ID and Password.

On the dashboard click on the option Services.

On Clicking Education Option, following screen will open.

Click in the PMGDISHA tab. A new window will open. VLEs can download the Training Centre Affidavit from the highlighted tab.

VLEs have to fill the downloaded Affidavit and upload the same on the below page.

Once document uploaded and clicked on check box for soft consent for sharing information, click on the tab Add. (Please Note: Without submitting Affidavit Training Centre cannot be registered in PMGDISHA scheme.)

In your registered Mail ID you will receive a mail from PMGDISHA containing your User Name and Password. Training Centre can download Geo Tagging Application from the link given in the mail.

Now visit PMGDISHA website www.pmgdisha.in and enter your Login credentials.

On first time login, TC will see below screen. Click on the check box, I agree.

On successfully submitting all the details of Training Centre below screen will appear. TC may change once in profile and save it.

Training Centre has to create the code of their location with the help of Geo Tagging Application. Enter the Code in the blank space and entre tab Add Location Code. (Please note it is mandatory to share location and to add GEO tagging code)

Q.27. How do I register students under PMGDISHA?

Please follow the following steps to register students on the portal :

Training Centre has to download the Panchayat Document and fill details of digitally illiterate candidates and sign the same with Panchayat Pradhan/BDO/Tehsildaar. After signature, upload the document on the portal.

To register student click on tab Student. Following screen will appear. Enter candidates Aadhaar Number. (Without Aadhaar candidate cannot be registered on the portal).

Choose any one mode of biometric authentication. E-KYC can be done via Fingeprint, Scanning Eye or One Time Password (OTP).

Enter candidate’s Aadhaar Number and click on the box. Now click on the tab for generating OTP.

If OTP generated successfully, a message in green colour will appear on the screen. Enter the OTP in blank space and click on Validate OTP tab.

After successful entering the OTP student will register on the portal, check student/’s details by clicking on student tab.

Q.28. I have forgotten my password. What should I do?

The passwords for the students can be reset by the training centers by going to the student summary. Also, for the generating the passwords of Training centres, please raise a ticket on CSC Helpdesk. CSC Central Team will generate a new password for the Training Centre.

Q.29. What are the technical requirements for examination under PMGDISHA?

Following are the technical requirements for conducting the examination :

Minimum of 3-5 Operational Computers (Laptop or PC) with genuine/ licensed software

Out of 3-5 computers, one shall be a low-end server

All computers should be connected on a local network

One High Resolution Web Camera (Minimum: 0.5 Megapixel, Recommended: 1280 x 720 resolution)

Reliable Internet Connectivity with the minimum speed of 256 kbps

One printer and scanner

3-5 Tablets/Mobile phones

Biometric devices prescribed by PMU

Q.30. What is the process to be followed where there is no Aadhaar card?

Kindly go to the nearest RGI camp and register yourself. Alternatively, contact our State representative.

Q.31. Are there any cities not covered under PMGDISHA ?

The cities covered under urban agglomerations would be excluded from the Scheme (list enclosed).

List of Cities not to be covered under the Scheme is enclosed as Annexure-D.

Q32. What is training outcomes and how to fill student’s outcome form ?

This is the measurement of the training imparted to the student under PMGDISHA. To gauge the training on digital transactions systems :

Every beneficiary needs to do five transactions (1 Re. each) using BHIM UPI/USSD mode

Training centre would fill twelve digit transaction number along with bank name and date of transaction into outcome form.

1 would be transferred to CSC SPV (CSC SPV bank details: IFSC Code : UTIB0000049; Account No :. 915020062508293; Virtual payment Address (VPA): cscspv@axisbank).

Now, Training centre has to fill other details of candidates, like whether candidate has digital locker, candidate has bank account, candidate uses insurance services or not. Make sure all these activities have been completed by students.

To gauge the training on communication using internet, candidate has to verify their mail ID. Candidate has to send a mail to GOAHEAD@PMGDISHAMAIL.IN. Without which candidate cannot appear for examination.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Shri Subodh Mishra

AVP

9871230717

subodh@cscegovindia.com

CH-6B : CyberGram Yojana

1. What is Cybergram Yojana project/ initiative ?

Cyber Gram initiative under Multi-Sectoral Development Programme of Ministry of Minority Affaires is an effort to equip the targeted group with knowledge of Information and Communication Technology (ICT) and enabling them to use ICT services in their day to day work.

Q.2. Who are targeted beneficiaries/ group?

The initiative intends to cover students of Class VI to Class X belonging to Minority Communities notified, as per Section 2(c) of the National Commission for Minority Act 1992, and residing in areas covered under Multi-Sectoral Development Programme.

Q.3. What is primary objective of the Programme?

Its primary objective is to provide hands-on training in computers to the students belonging to Minority Communities and to enable them to acquire basic ICT skills that would empower them.

Q.4. Who will implement this Programme?

State Minority Affairs Department in collobration with CSC-SPV submit the proposal with name of minority concentrated madrasas/schools mapped with CSC training centers to the Ministry of Minority Affairs, Government of India. After getting approval, CSC-SPV is responsible to implement the Programme and State Minority Affairs Department will monitor the progress of the project.

Q.5. What is the eligibility criterion for training centre?

Training centre would be having valid CSC ID/OMT ID with proven training and facilitation credentials in the domain of education/IT literacy. They must have sufficient computer

infrastructure and internet connectivity and shall facilitate IT infrastructure to the identified Madrasas/school in District/Block/Gram Panchayat/Village for the project duration.

Q.6 Who shall appoint a CSC Training Centre?

State CSC-SPV team shall appoint the CSC Training Centres.

Q.7. Who approves a Training Centre?

A training centre is approved by the CSC-SPV after scrutiny and login credentials are created, then only a training centre shall be able to login to the cybergram yojana portal.

Q.8. What are the responsibilities of a training centre?

The responsibilities of a Training Centre are :

Imparting the appropriate training course to beneficiaries eligible under the project, including providing course materials.

Registering the beneficiaries, marking the attendance, and conducting the continuous assessment using the OMA-cum-LMS.

Keeping a record of all beneficiaries that enroll in the course, certifying their attendance and ensuring that the beneficiary appears for the examination.

Providing 30 hours free internet service to passed candidates.

Q.9. What is the duration of the training Programme?

The duration of the training Programme is 39 hours.

Q.10. What is the benefit to the candidate?

After studying 39 hours course and clearing the online assessment, candidates will be certified by NIELIT with certificate of Basic of Computer Concept.

Q.11. What are the training fees under cybergra yojana?

If the candidate passes the exam, a training centre will get 600 INR per candidate as training fees and 450 INR per candidate is keep internet service/ Voucher fees. Payment will be made only for candidates who pass the examination.

Q.12. What are different login portals?

Training centre/Schools/Students will use :

cybergramyojana.in/centre – Registration process and downloading study material.

cybergramyojana.in/student – To complete online assessment and take exam for student.

Madrasas/School head will use www.cybergramyojana.in/admin to approve students.

CSC-SPV will provide login credential to CSC training centres and school heads. Student will get registration number/username and password after registration by training centers.

Q.13. Whom should a training centre contact to resolve issues during implementation of the project?

Any Training centre can contact helpline number 180030003468 (ext. 924/913) for any query.

Q.14. How can VLE/ Training center share their stories of change with us?

Training centres may share/like thoughts on facebook page (https://www.facebook.com/CyberGram-Yojana-995554617121461/). They can also submit an URL of video clip / event photos as “story of change” through form and mobile app. For more information go on http://www.cybergramyojana.in/stories-of-change.html

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Shahnawaz Rashid

General Manager

7889593689

shahnawaz.rashid@csc.gov.in

CHAPTER – 7

Legal Services

CH-7A : Legal Literacy Project (LLP)

Q.1 What is Legal Literacy Project?

Legal Literacy is about Basic awareness about rights and duties enshrined in the Constitution. It is Knowledge of law; it is power and it helps self realization.

2 What are the primary objectives of the Programme?

The approach of the project was structured to achieve the primary key objectives which are as follows :

To identify citizens in the neighborhood who deserve legal aid or assistance.

To spread legal literacy and awareness related to rights by conducting sessions by gathering 40 participants from neighboring areas.

Strengthen rural people so that they know and understand the primary levels of laws recognize them and challenge injustices much more forcefully.

Q.3 Who are targeted beneficiaries/ group?

The project covers communities from marginalized section and underprivileged beneficiaries/groups/Women.

Q.4 How will this Programme be implemented?

The implementation Process is shown below –

		Identification of	Registration of	Inviting gram
				Inviting gram
				panchayat
		CSCs	the participants	panchayat
		CSCs	the participants	members
				members
			Identification and	Conduct of
		Conduct of	Identification and
	Baseline survey		mobilization of the
			community by VLEs	session
	Development of		Master Training	Impact
IEC materials and			Master Training	Impact
IEC materials and			of VLEs	Assessment
		OMA	of VLEs	Assessment

Q.5 What is the eligibility criterion for CSC Centre?

CSC centre would be having valid CSC id/OMT id with proven training and facilitation credentials in the domain of education/.They must have sufficient computer infrastructure and internet connectivity and shall facilitate to the identified in District/Block/Panchayat/Village for the project duration.

Q.6 Who shall appoint a CSC Centre?

State CSC-SPV team shall appoint the CSC Centres.

Q.7 What are the responsibilities of a CSC centre?

To create awareness for the beneficiaries eligible under the project, including providing study materials.

Registering the beneficiaries, marking the attendance, and conducting the Impact assessment.

Keeping a record of all beneficiaries, who attend the awareness session.

CSC Centre to register the participants in the Online Monitoring Application (OMA) and to upload session images at the end of the session.

Q.8 What is the duration of the training Programme?

The duration of the training Programme is 2- 3 hours

Q.9 What is the benefit to the beneficiaries?

After studying 2-3 hours and clearing the online assessment, beneficiaries will be certified by Department of Justice, Ministry of Law and Justice, Government of India.

Q.10 Who should a training centre contact if it comes across any challenges during the implementation of the project?

Any Training centre can contact helpline number 180030003468 (ext. 150/153) for any query.

Q.11 How can VLE/ CSC centre share their story of change with us? CSC centres may share their story through mailto State Team & Centre Team.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Miss Lay Smriti Guria

Senior Manager

8860470684

smriti.lay@csc.gov.in

CH-7B : E-legal Service

Q.12 What is e-legal service ?

E-Legal service is a platform to provide the legal consultancy to citizen through the CSCs present in rural locations at their doorstep.

Q.2 How does e-legal service work ?

Through e – legal service, a citizen can consult the lawyer via video conference.

Q.3 What are the basic technical requirements ?

Following are the basic requirements to conduct a video conference session.

Web cameras

Headphone/Speakers

Good Internet connectivity with at least (1 Mbps)

Q.4 What are the kind of cases admitted through this service?

Following are the cases which can be addressed through e-legal service :

Maintenance

Divorce

Education

Consumer Disputes

Medical Negligence

Criminal matters

Delay or rejection in providing basic services (Ration card, BPL card, Electricity and Telephone connection, Passport etc.)

Q.5 What are the documents required to register the case of the citizen?

If a citizen has any document related to the legal case, it will definitely help the lawyer to understand the case better and to give advice. However, it is not mandatory.

Q.6 Is there any fee/charge to be paid by the citizen?

Yes, citizens have to pay Rs. 50/- for each consultancy.

Q.7 What are the responsibilities of the VLE?

VLE to register the citizens followed by adding the case in the e-legal service portal to book an appointment on behalf of the citizen.

He/she also have to conduct the session between citizens and lawyer as per the assigned date and time mentioned in the appointment.

Q.8 what is the responsibility of citizens who wants to seek the service?

As per the scheduled appointment, citizens have to be present at the CSC centre. Otherwise, the appointment will be cancel.

Q.9 How do I know if I scheduled the appointment correctly?

Shortly after you have scheduled the appointment by making the payment, you will get a confirmation slip that will contain the following information :

The date and time of the scheduled appointment.

Advocate /Lawyer’s name.

Amount paid.

Q.10 How many appointments can be scheduled in a day?

There is no limit of scheduling the appointment.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Shri Pradeep Singh

Executive

8750160831

pradeep.singh@csc.gov.in

Sahid Parvez

9868841750

sahid.parvez@csc.gov.in

CH-7C : Tele – Law Service

Q.1 What is Tele-Law service?

Tele- Law is a legal service provided by the Department of Justice (DOJ – Ministry of Law, GOI) in partnership with Ministry of Electronics and Information Technology (MeiTY ) through CSC e-Governance Service India Limited, for mainstreaming legal aid to the marginalized communities in India by use of Communication and Information Technology for delivery of legal information and advice.

Q.2 In which States the Service is available ?

Currently, Tele-Law Service is available for the states of Uttar Pradesh, Bihar, Jammu & Kashmir, Assam, Arunachal Pradesh, Meghalaya, Nagaland, Manipur, Tripura, Sikkim and Mizoram.

Q.3 Who provides Tele-Law service?

Tele-Law service is provided through Common Services Centres (CSCs). Tele-Law service is currently available through 1000 selected CSCs spread across Uttar Pradesh and Bihar, and another 800 selected CSCs across Jammu & Kashmir, and eight States of the North East.

Q.4 Who can avail of the Tele-Law service?

Any Citizen of India domiciled in Uttar Pradesh, Bihar, Jammu & Kashmir, Assam, Arunachal Pradesh, Meghalaya, Nagaland, Manipur, Tripura, Sikkim or Mizoram – facing a legal issue or in need of legal advice and counseling, may use this service. Citizens belonging to the marginalized section of society will be provided this service free of cost.

Q.5 How can I find the nearest CSC that provides Tele-Law service?

You may search for your nearest CSC providing Tele-Legal Services on CSC Portal. You can also ask for a list of CSCs in your area at the Gram Panchayat Office or District Headquarters. The Para Legal Volunteer in your area will guide you to your nearest CSC providing the Tele-Law service.

Q.6 What is the role of a VLE in Tele Law?

VLE is a Village Level Entrepreneur that runs the CSC in your area and enables the Tele Law Service through his centre. You can also approach the VLE directly by going to the CSC and enquiring about the service. The VLE will :

Make you speak to a PLV (Para Legal Volunteer) stationed at his center who will give you basic guidance and counseling.

Register you for the Tele-Law Service by uploading your details in an information form on the Tele-Law portal. He will also upload and scan the required documents furnished by you.

Generate an online appointment to connect you with a Panel Lawyer via a VCF (Video Conferencing Facility/ chat and/or telephone available in his CSC.

Q.7 Who is a PLV?

PLV is a Para Legal Volunteer deployed in your area by National Legal Services Authority/ State Legal Services Authority/Department of Justice for facilitating the Tele-Law Service.

A PLV is stationed at the CSC in your area. PLVs will be stationed at 1800 Panchayats identified.

A PLV is not a lawyer, but has basic understanding and knowledge of legal process.

Q.8 What is the role of a PLV in Tele Law?

A PLV will :

Give information about Tele Law Service to citizens in community gatherings and public places.

Identify citizens in rural and remote areas in need of legal advice and information.

Understand nature of the legal issue faced by the citizen.

Facilitate registration of case at CSC, ask for documents such as Adhaar and Bank Account if any.

Facilitate pre-appointment with panel lawyer, send a SMS for appointment reminder or change in schedule.

Connect citizen to the Panel Lawyers through video conferencing facility at the CSC.

Keep track of progress of applicant’s cases/grievances and maintain its record.

Q.9 Where can I find a PLV?

You can find a PLV stationed at the CSC in your area. You may also find a PLV at Anganwadi meetings, Village Panchayat public meeting, Market place, youth club, community centre, mahila mandal, women SHGs, etc.

Q.10 Who is a Panel Lawyer?

A Panel Lawyer is a legal expert stationed at NALSA/SALSA/CSC e-Governance Services India Limited. A Panel Lawyer is a tele-consultation expert who can give legal advice and opinion to the citizen through VCF/chat or telephonic services available at the CSC.

Q.11 What is the role of a Panel Lawyer in Tele-law?

A panel lawyer will :

Study the information and matter provided by you through the PLV on the Tele Law system at the time of Pre-Appointment with at the CSC.

Connect with you over VCF for a period of 20 minutes to discuss your matter, give you legal advice and recommendations for further action to be taken by you.

Q.12 How can I get an appointment with a Panel Lawyer?

The PLV or the VLE will help you to get an appointment with the Panel Lawyer. Appointment with Panel Lawyer is fixed for the next day after you register for the Tele-Law Service with the CSC. You can avail of maximum 3 appointments for the same case with the Panel lawyer assigned to you.

Q.13 What documents does citizen need to furnish to use the Tele-Law service?

Citizen will need to provide personal information and Aadhaar Number (wherever applicable).

In case citizen belongs to marginalized section of society, citizen will need to provide proof of the same. List of documents that are accepted as proof for marginalized section persons is given in the Table below.

Marginalized section citizens also need to give bank account details for refund of service fee. PLV can also guide you regarding case related or any other documents to be provided.

	Sl. No.		Category of marginalized persons	Type of Documents to be submitted at CSC
			Category of marginalized persons
			(Section 12 of LSA Act, 1987)
			(Section 12 of LSA Act, 1987)
1		Women		Nil

2		Children		Nil

3		Sl. No.		Category of marginalized persons (Section 12 of LSA
3		Sl. No.		Act, 1987)
				Act, 1987)

4		Victims of Trafficking		Self-declaration or police FIR Copy

5		Mentally Ill and differently abled people		Doctor certificate/declaration from a family member/
5		Mentally Ill and differently abled people		guardian
				guardian
6		Victims of Natural Disaster/Ethnic Violence		Self Declaration
7		Workers in the unorganized sectors, industrial		Job card, bank account, Jan-Dhan	account, others
7		workers		(please specify)
		workers		(please specify)
8		Victims of Acid Attacks		Doctor certificate, declaration by self, family member,
8		Victims of Acid Attacks		guardian
				guardian
9		Victims of Drug abuse		Doctor certificate, declaration by	family members,
9		Victims of Drug abuse		guardian
				guardian
10		People with low income groups		BPL Card, any other income certificate (please specify)
11		Senior Citizens		Aadhaar Card, Ration Card, Voter Card, Self-declaration

Q.14 What is the cost of using Tele-Law service?

Citizen has to pay Rs. 30 for availing of the Tele-Law Service. It will include counseling by PLV and one appointment with Legal expert over VCF/chat or telephone for a fixed timeslot of 20 minutes. In case the Panel Lawyer reschedules the appointment, the citizen needs not pay for the rescheduled appointment.

Q.15 I belong to marginalized section of society, what benefit can I get from the Government for Tele-Law ?

Tele-law service is free for citizens belonging to marginalized section of society. The amount paid by them at the CSC will be reimbursed through Direct Bank Transfer (DBT). For this, they have to provide their Bank account details to the VLE.

The following citizens belong to Category of marginalized persons (Section 12 of LSA Act, 1987) :

Women

Children

Persons belonging to SC/ST communities

Victims of trafficking

Mentally ill and differently abled people

Victims of natural disaster/ethnic violence

Workers in unorganized sector/industrial workers

Victims of acid attack

Victims of drug abuse

People of low income group

Senior citizens

Q.16 How can I make payment for the Tele-Law service availed by me?

You can pay the VLE for the Tele-Law service by cash/ digital wallet.

Q.17 Will my case be kept confidential if I use the Tele-Law service?

Yes, your case will be kept completely confidential by the Panel Lawyer, PLV, as well as the VLE.

Q.18 What should I do if I miss my appointment with the Panel Lawyer?

If you miss your appointment with the Panel Lawyer then you will have to seek a fresh appointment.

Fee paid by you for the missed appointment will be forfeited.

However, in case your appointment is not completed because of absence of the Panel Lawyer, VLE/PLV will reschedule your appointment for which you need not pay again.

Q.19 Is there a grievance redressal forum for Tele-Law Service? Where can I make a complaint?

Yes, you can email your grievances to telelaw.grievance@csc.gov.in or contact the grievance cell on ph NUMBER

Q.20 What are the technical requirements for a PLV to provide Tele-Law Services?

Web cameras

Headphone & Speakers

Good Internet connectivity with at least (1 Mbps)

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.	Name	Designation	Mobile No.	E-Mail ID
1.	Shri Pradeep Singh	Executive	8750160831	pradeep.singh@csc.gov.in
2.	Sahid Parvez		9868841750	sahid.parvez@csc.gov.in

CH-7D : Tele-centre Entrepreneur Course (TEC)

Q1. What is CSC Academy ?

CSC Academy is a society under the Societies Registration Act 1860 (Act 21 of 1860) having its registered office in Delhi.

Q2. What is Telecentre Entrepreneur Courses (TEC) ?

The course is for all the CSC VLEs and Citizens who can become a certified VLE. Through this course a citizens can open his/her CSC centre (Digital Centre) and preference will be given to the certified VLEs for all the existing and upcoming projects in CSC. This course is useful for anyone with budding talent to start an Information & Communication Technology (ICT) based Centre so that community may be served with digital technology.

Q3. What is the main objective of the programme ?

Ans:Main objective of the Telecentre Entrepreneur Course (TEC) is to aware the Village level Entrepreneur (VLE) and citizens about the various government services provided by Common Services Centre and to make them certified under Telecentre Entrepreneur Course (TEC), A course designed to accelerate the growth and success of entrepreneurs through various services that could include physical space, capital, coaching, common services, and networking connections.

Q4. What is the eligibility criterion for Telecentre Entrepreneur Course (TEC) ?

All the CSC VLEs or Citizens who can become a certified VLE under Telecentre Entrepreneur Course (TEC).

Q5. Where can Candidate/VLE registerfor the Telecentre Entrepreneur Course ?

VLE can register by logging in to http://www.cscentrepreneur.in

Q6. How to register for Tele-Entrepreneurship Course ?

The following steps are to be followed to register for Telecentre Entrepreneurship course –

Step 1 : Log In at http://cscentrepreneur.in/

Step 2 : Click on LOGIN with CSC Connect Tab.

Step 3 : Sign In with your CSC/OMT ID and password.

Step 4 : Click on the ‘YES’ tab to Authorize and continue.

Step 5 : Fill the details that would be appearing on the screen and upload the picture followed by click on SUBMIT tab.

Step 6 : Login with User name and Password.

Q7. How much is the Telecentre Entrepreneur Course Fee ?

Rs 1000/- + GST (non refundable)

Q8. What is the benefit to the candidate/VLE ?

After studying the Telecentre Entrepreneur course (TEC) and clearing the online assessment(s), candidates will be certified under Telecentre Entrepreneur course (TEC).

Q9. What is the duration of the training program ?

The duration of the training program is 40 hours.

Q10. No. of Modules covered under Telecentre Entrepreneur Course (TEC) ?

The following 10 Modules constitutes the Telecentre Entrepreneur Course (TEC).

Module 1	:	Fundamentals of Telecentre
Module 2	:	Entrepreneur & Entrepreneurship
Module 3	:	G2C & B2C Services
Module 4	:	Common Services Centre Scheme
Module 5	:	Digital Seva Portal
Module 6	:	Digital Securities and Wellness
Module 7	:	Finance and Accounting
Module 8	:	Goods and Services Tax (GST)
Module 9	:	Soft Skills
Module 10 :		Business Communication

Q11. Is it mandatory to clear all the Assessments to get certified ?

Yes, it is mandatory to clear all the 10 Assessments to get certified under Telecentre Entrepreneur Course (TEC).

Q12. How a Candidate/VLE can get certificate under Telecentre Entrepreneur Course (TEC)?

After clearing all the Assessments successfully, Candidate/VLE can download the certificate online through TEC portal.

Q13. Where a Citizen/VLE can contact for any query/concern related to the Telecentre Entrepreneur Course (TEC) ?

Email : Mr. Varun Chauhan, Email: varun[dot]chauhan[at]csc[dot]gov[dot]in & Mr. Deepak Sharma, Email:deepakkumar[dot]sharma[at]csc[dot]gov[dot]in

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

	Sl No.	Name	Designation			Mobile No.		E-Mail ID
	1.	Shri Deepak Kumar Sharma	Executive	9312957382				Deepakkumar.sharma@csc.gov.in

Also –

Call : 1800 3000 3468 for any queries related to Telecentre Entrepreneur Courses

CHAPTER-8

Other Educational Services

CH-8A : NIELIT Courses

Q.1 What is the minimum age required for applying for CCC Examination?

Since this is a course on computer appreciation, there is no minimum or maximum age limit for applying for CCC Examination.

Q2. What is the fee of CCC Examination?

The examination fee is Rs 500+ GST.

Q3. What is the schedule of CCC examination ?

CCC-Monthly examination cycle (EMEC):

Q4. What documents need to be submitting along with the examination form ?

w.e.f 1-Feb-2014, no documents are required to be submit at NIELIT Centre.

Q5. How many papers are there in CCC examination ?

Only 1 paper.

Q6. What are the minimum marks required qualifying CCC successfully?

50 % marks are the minimum marks required.

Q7. What is the mode of examination ?

The examination is conducted in Online mode i.e. no pen/pencil/paper is required.

Q8. How many questions to be attempt and what is the duration of examination ?

Examination of CCC comprises of 100 objective type questions of 1 mark each, and the candidate is required to attempt the 100 questions in 90 minutes. There is no negative marking.

Q9. Where I can check the result of CCC Examination ?

The result will be declared on the NIELIT website http://student.nielit.in.

Q10. If I pass the CCC examination, who will issue the CCC certificate ? The CCC certificates to the successful candidates will be issued by the NIELIT.

Q11. If I pass the CCC examination, can I have to collect my CCC certificate from NIELIT or it will be dispatched to me ?

The CCC certificate to the direct candidates is dispatched to the candidates directly.

Q12. What is the fee of BCC Examination ?

The examination fee is Rs 450.00 + GST

Q13. Can I change my Photograph/ Signature after locking my profile ?

No, you cannot change your Photograph/ Signature/ LTI after locking your profile.

Q14. The photograph shown in the preview is too small/big, what can be done to rectify it ?

You have to upload a clearly scanned latest Passport size Photograph (3.5cms x 4.5cms) in .jpeg format, limited to 50 KB.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Ms Tripti Jain

Senior Executive

9868630121

tripti.jain@csc.gov.in

CH-8B : NIOS Service

Q1. What are the Courses offered by NIOS ?

NIOS offers the following 2 courses :

Secondary Course-Equivalent to class X

Secondary Course-Equivalent to class XII

Q2. Whether Secondary/Sr. Secondary School Certificates obtained from NIOS have the same recognition as other Boards ?

Yes. The Secondary/Sr. Secondary certificates obtained from NIOS have the same recognition as certificates issued by other Boards.

Q3. Whether change of subject is possible after taking admission?

Yes. A learner can change one or more subjects or take one/two additional subjects during the admission period of five years, provided the total number of subjects does not exceed 7.

Q4. What is the choice of medium offered by the NIOS at the Secondary/Sr. Secondary Courses?

NIOS offers Secondary courses in English, Hindi and Urdu, Telugu, Gujarati Malayalam, Odia and Marathi, and the Senior Secondary courses in English, Hindi, Urdu and Bengali mediums.

Q5. Whether a learner can write examination in any scheduled Regional Language ?

Yes. A learner can write examination in any scheduled Regional Language though question paper will be bilingual i.e. in English and Hindi or available regional medium.

Q6. Can certified learners appear for various Competitive Examinations ? They can. NIOS learners do appear and compete in various competitive examinations.

Q7. From where should a learner get study materials?

Admitted learners should collect study materials from their respective NIOS Regional center without any extra payment.

Q8. In which month NIOS holds its Secondary/Sr. Secondary Public Examinations ?

The Public Examinations are held twice a year in the months of April-May and October-November on dates fixed by NIOS.

Q9. Is it necessary to have a two years gap between passing of Secondary and Sr. Secondary Examination ?

Yes, a two years gap is essential between passing of secondary and Sr. Secondary examination. If a learner does not have the requisite gap of two years, he/she can appear in maximum of four subjects only in the first year. He/she will be eligible to appear in remaining subjects only on completion of two years gap.

Q10. How do the learners find examination results?

Results are made available on NIOS web site. On successful completion of the course as per certification criteria, a learner is provided Mark sheet, Migration Certificate and Provisional Certificate through Accreditation Institute.

Q11. How does a learner know about his/her examination centre and schedule of examination ?

The schedule of examination is made available on the web site (nios.ac.in) about a month before the commencement of examination.

The information about the examination centre is made available through the Accreditation Institutes as well as from the NIOS Web site about a week before the commencement of examination.

This information is also sent to the learners by post.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Ms Tripti Jain

Senior Executive

9868630121

tripti.jain@csc.gov.in

CH-8C : Basic Computer Course

Q1. What is a BCC Course?

It is an online Computer Training Programme. BCC stands for Basic Computer Course.

Q2. What is the minimum age required for applying for Basic Computer Course ?

Since this is an online training, there is no minimum or maximum age limit for applying for BCC.

Q3. What is the fee of the BCC Course ?

The course fee is Rs 354/- only.

Q4. What is the Commission of VLE ?

VLE Commission is Rs. 180/- per student.

Q5. What is the mode of examination ?

There is no Examination after completion of training only assessment.

Q6. What is the language used in training ?

The language used in training is Hindi and English.

Q7. If Candidate completes the BCC training, who will issue the BCC certificate? The BCC certificates to the successful candidates will be issued by the CSC Academy.

Q8. How can a candidate get the Certificate?

Candidate gets the soft copy of the Certificate on registered Email Id and the hardcopy is sent on the postal address.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Ms Tripti Jain

Senior Executive

9868630121

tripti.jain@csc.gov.in

CH-8D : Online English Speaking Course

Q1. What is the course?

It is an English speaking course.

Q2. What is course the duration ?

The course duration is of 50 hours. This is in addition to the Conversational English course, of 15 hours. Hence, the total course duration is of 65 hours approximately.

Q3. What is the Course fee ?

The course fee is Rs 708/- per Student.

Q4. What is the Commission of VLE ?

VLE Commission is Rs. 360/- per student.

Q5. What is the language used in training ?

The language used in training is Hindi, English and Marathi.

Q7. How can a candidate get the Certificate ?

On successful completion of the course, a ‘Digital Certificate’ will be awarded.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Ms Bhagwati Jamal

Manager

9654034882

bhagwati.jamnal@csc.gov.in

CH-8E : Tally Courses

Q.1 Who can register for this course ?

Candidate who is interested in making Tally and wants to pursue it as career choice can opt for this course.

Candidate from any background can register themselves for this course.

Q.2 What is the Language of content ?

Online content is in English language.

Q.3 How to register candidate ?

Click on the Add student

Fill candidates details

User ID and Password of student will be sent to their Mail Ids

Now candidate can avail the course

Student Link: http://52.77.82.144/tally/student

Q.4 What will be the User ID and Password for Tally portal ?

VLEs CSC ID is the User ID and Mobile Number is the Password.

Later VLE can change their password.

Q.5 VLE cannot login with their mobile number ?

Click on the ‘Lost Password’ tab. Your Password will be sent to your register MAIL ID.

Q.6 Can VLE change his Password ?

Yes, VLEs can change their password from their Dashboard.

Q.7 Can VLE change their details ?

Yes, VLE can edit their profile, by clicking on EDIT tab provided at their DASHBOARD.

(Only Name, Mobile Number, E-Mail ID can be edited)

Q.8 What are the User ID and Password for the candidate ?

Candidates Credentials are :

User name

Candidates Mail ID (Filled at the time of registration)

Password

Candidates Mobile Number (Filled at the time of registration)

Q.9 Can VLE change candidate’s details ?

Yes, candidate’s details can be changed. (Only Name, Mobile Number, E-Mail ID and Address)

Q.10 What is the examination process ?

Ans. Candidate can appear for the examination after one month of registration. He/she can appear only twice for the examination.

Q.11 What will be the language of Tally Exam ?

Language of Tally examination will be in English.

Q.12 Will there be any Mock test to prepare candidate for final Tally examination ?

Yes, candidates can appear for a Mock test for any number of times.

Q.13 Tally examination will be subjective or objective ?

Tally examination will be an online process, where candidate have to choose one correct answer from the given options.

Q.14 What will be the format for questions ?

Question will be in the format of Multiple Choice Questions.

Q.15 How many questions will come?

In Tally examination, 50 questions each of one mark will be asked. Candidates have to score 16 or more to pass the examination.

Q.16 What will be the duration of Tally Exam ?

Candidate will have one hour to finish their examination.

Q.17 Question 19. Where will be the examination centre ?

VLE’s CSC centre will be the examination centre.

Q.18 Where will be candidates result get uploaded ?

Candidate can see their result on their dashboard.

Q.19 When will candidate get the certificate?

Once candidate passed the examination, their certificate will be uploaded in 2 days.

Q.20 Certificate will be online or offline ?

Certificate will be in digital form. Candidate can download it form their dashboard.

Q.21 What if candidate failed in his/her first attempt ?

Candidate will be given two attempts to clear the examination. On failing first time, he/she can appear again after 15 days of first examination date. No third attempt will be given to candidate.

Q.22 Will there be any grading system ?

Yes, candidate will be given grades according to the marks they obtained.

Below grading pattern will be followed for Tally Certification :

Marks Obtained Grade

24-16 “D” Grade

34-25 “C” Grade

44-35 “B” Grade

50-45 ” A” Grade

Q.23 Do candidate need to download the Tally ERP software ?

To download the Tally ERP software, students have to click on the ‘Tally Software’ link on their dashboard.

Q.24 Can student see the sample copy of the certificate ?

Sample certificate can be downloaded from the Dashboard.

Q.25 Is Book compulsory for the course ?

Ans. No, if a candidate can learn easily and satisfies from the online Flash content then they don’t have to order for the book.

Q.26 DO VLEs will get any promotional content to promote this service ?

Yes, VLE will be provided with soft copy of Tally Promotional Pamphlet design. They can download it from their dashboard and can put it outside their CSC centre.

Q.27 What will be provided in the promotional content ?

VLE will get two files. One will be the Image of Pamphlet. Second will be the CORAL DRAW file. To open these files, VLE should have Coral Draw 14 or above in their computer.

Q28. Where can I contact for technical and other support ?

Kindly share your query on helpdesk support system.

Q 29. Why there are two links for downloading Tally Software ?

ERP 9 Rel 3.2 (Older Version ) For Flash Content and Tally Book. This tally setup file should be downloaded by those who will be teaching Tally Course from Tally Flash Contents and Book

ERP 9 Rel 5.4.1 ( Latest Version ) For Tally Video Tutorial. This tally setup file should be downloaded by those who will be teaching Tally from Tally Videos Tutorials.

Q30. Where to contact for any other support ?

Kindly contact on : Mail: helpdesk@csc.gov.in, tallymail9@gmail.com, sonu@csc.gov.in

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Ms Bhagwati Jamal

Manager

9654034882

bhagwati.jamnal@csc.gov.in

CH-8F : IGNOU Courses

Q1. Can I apply online for all the Programme offered by IGNOU ?

You can apply for all the academic Programme on offer through the Common Prospectus in

January 2018 session. For details of the Programme on offer, please see the Common

Prospectus at :

http://www.ignou.ac.in/userfiles/common_prospectus_2017_eng.pdf

Q2. Is it compulsory to register myself before submitting an admission form online

Yes, it is compulsory to register with our Online Admission System

(https://onlineadmission.ignou.ac.in/admissioin) before you can submit your admission

form online.

Q3. What are the benefits of applying online as compared to submitting admission form offline at the regional centre ?

Online submission of application forms is preferable for the following reasons:

Admission form submission is instant.

Confirmation of successful submission is instant through email and SMS.

Documents are uploaded online and there is no need to send the hard copy of the admission form and documents by post to the Regional Centre.

The payment is accepted online instantly, so there is no need to get the Demand Draft prepared.

In case of rejection of admission form due to ineligibility or any other reason, refund of fee is made electronically into the credit/debit card/net banking account from which payment was made.

Q4. Can I use one E-mail address to fill multiple admission forms ?

Yes, you can use one E-mail address to fill multiple admission forms. However, rules related to simultaneous registration to academic Programmes apply.

Q5. If the power/internet connection fails during the application process, what should I do ?

Since the data is saved at the end of every stage with the ‘Save’ button, your data is automatically saved till the previous stage. If you are within a particular stage and the system is interrupted due to power failure or loss of connectivity, then your current stage data will not be saved. Please log in again using your ID and password and complete the form submission process from the stage where the system got interrupted.

Q6. What is the detailed process for submission of online admission form ?

The submission of admission form passes through the following stages:

Open the URL (https://onlineadmission.ignou.ac.in/admission)

Complete Registration process (which creates ‘User Name’ and ‘Password’ for you)

Your ‘User Name’ and ‘Password’ is informed through SMS and email

Re-login to the system using your ‘User Name’ and ‘Password’

Fill Admission Form online

Upload your recent Photograph (maximum size 100KB in JPG format)

Upload your specimen signature (maximum size 100KB in JPG format)

Upload scanned copies of the relevant documents (maximum size 400KB each document in JPG/PDF format)

Read the declaration and check the ‘Declaration’ box

Preview your data and confirm details

Make payment of Fee through the Credit/Debit card/Net Banking

Payment confirmation message is sent to you through SMS and email

Press Next button to see the form preview

Take Print/Save your filled in Registration Form

Q7. How should I pay the Programme fee ?

Programme fee for online Admission can be paid through CSC Wallet, credit/debit card/ net banking.

Q8. Can I apply for both PG and Certificate and UG and Certificate Programme through a single application form ?

No, for each Programme you have to submit a separate Admission Form with requisite Programme fee. You can register for a certificate Programme along with a Degree, Diploma or another Certificate Programme. However, two diploma or degree Programme cannot be taken simultaneously. For further details please refer to the Prospectus at http://www.ignou.ac.in/userfiles/common_prospectus_2017_eng.pdf.

Q9. After Payment of the Admission fee, what information shall I receive through email/ SMS ?

You will get the confirmation of payment made by you through SMS as well as email.

Q10. Where do I have to contact after successful submission of form ?

Once the Admission Form is successfully submitted you will receive a confirmation to that effect. The University will provide you further information with regard to confirmation of your admission, allotment of study centre and other details for induction etc. in due course.

Q11. Is it possible to change my Programme before final submission of admission form ?

Yes, the Programme can be changed. For details please refer to the Prospectus

athttp://www.ignou.ac.in/userfiles/common_prospectus_2017_eng.pdf.

Q12. If there is any discrepancy in the admission form, from where and within which time shall I get the information about the same ?

In case of error in factual information submitted by you in the Admission form, you may contact the Centralised Student Registration Cell for the same.

Q13. What is the time frame for getting confirmation of my admission ?

The admission form submitted by you needs to be scrutinized, verified and accepted by the Regional Centre concerned for confirmation of your admission. The Regional Centre shall communicate with you as soon as the process is completed.

Q14. Is it mandatory to upload/attach a photograph and scanned copy of the educational documents while submitting the form online ?

Yes. It is mandatory to upload the photograph of the desired size and scanned copies of the documents in support of your eligibility for admission to the desired Programme. In the absence of relevant documents your admission form is liable to be rejected.

Q15. What are the documents to be submitted for applying for certificate, diploma, P G Diploma and Post Graduate Programme of IGNOU ?

The details of document(s) required to be uploaded are displayed on the Online Admission System. For further details you may also refer to the Prospectus at http://www.ignou.ac.in/userfiles/common_prospectus_2017_eng.pdf.

Q16. If a particular Programme is not reflected under the regional centre under which I am applying, what should I do ?

If the name of a particular Programme does not appear in the list of the Programme available at a particular Regional Centre it simply means that the Programme is not available in that Regional Centre. In such a case you may opt for the nearest Regional Centre/Study Centre where the Programme is available.

Q17. If I want to withdraw from the Programme after confirmation of my admission, shall I get my fee refunded ?

Fee once paid will not be refunded under any circumstances. It is also not adjustable against any other Programme of this University. However, in cases where University denies admission, the Programme fee will be refunded after deduction of processing fee, if any, electronically to the credit/debit/net banking account from where payment was made.

Q18. As a student of IGNOU, shall I get access to library facility ?

The students who seek admission to a Programme of the University through Online Admission System will get the same facilities as those who join the Programme in off-line mode. In case you are staying in the city where your Regional Centre is located, you can make use of the library at the Regional Centre. In addition, you can also use the multimedia facility (recorded audio/ video lectures, etc.) at the Regional Centre. Your Study Centre is also equipped with library/multimedia facility. You may use the facility during the working hours of Study Centre.

Q19. What is Credit System ?

The University follows the ‘Credit System’ for all the Programme. Each credit in our system is equivalent to 30 hours of study comprising all learning activities (i.e. reading and comprehending the print material, listening to audio, watching video, attending counseling sessions, teleconference and writing assignment responses). Thus, a 4-credit course involves about 120 hours of study. This helps the learner to know the academic effort he/she has to put in, to successfully complete a course. Completion of an academic Programme (Degree/ Diploma/ Certificate) requires successful completion of the assignments, practicals, projects and the term-end examination of each course in a Programme.

Q20. What is the system of evaluation followed by IGNOU ?

The system of evaluation in IGNOU is different from that of conventional universities. IGNOU has a multi-tier system of evaluation – self-assessment exercises within each unit of study, continuous evaluation mainly through assignments which are tutor-marked, practical assignments and seminar/workshops/extended contact Programme, term-end examination, project work, etc. The evaluation of learners depends upon various instructional activities undertaken by them. A learner has to write assignment responses compulsorily before taking term-end examination from time to time to complete an academic Programme. A learner has to submit tutor marked assignments (TMA) responses to the Coordinator of the Study Centre concerned to which s/he is attached.

Q21. Can I join two Programme of IGNOU at a time ?

Students who are already enrolled in a Programme of one year or longer duration can also simultaneously register themselves for any Certificate Programme of 6 months’ duration. However, if there is any clash of dates of counseling or examination schedule between the two Programme taken, the University will not be in a position to make adjustments. Simultaneously pursuing two academic Programme of one year or longer duration either from the same University, or one from the Open University (under ODL mode) and the other from Conventional University (regular or face-to face mode) is not permitted, as of now, except add-on courses.

Q22. Is there any provision for scholarship or reimbursement of fee in IGNOU ?

Learners of IGNOU belonging to reserved Categories, viz. Scheduled Castes, Scheduled Tribes and Physically Handicapped are eligible for reimbursement of fee from the respective state governments. Further, scholarship scheme of National Centre for Promotion of Employment of Disabled People (NCPEDP) for Post Graduate level Programme is applicable to the students of this University also. Such students are advised to apply to the awarding authority directly. However, at the time of admission all applicants are required to pay the full fee.

Q23. I am a foreign national residing in India. Can I take admission in IGNOU ?

Foreign nationals residing in India are eligible to seek admission in IGNOU Programme through offline mode, provided they have valid student visa for the minimum duration of the Programme. So if you have a valid student visa for the minimum duration of the Programme of your choice, you may apply for admission. Please note that you will be required to pay the fee applicable to foreign students. Details of fee applicable to foreign students are available on our website at –

http://www.ignou.ac.in/userfiles/Fees%20structures%20of%20Programme%20(Revised)(2).pdf.

Further, admission in Programme having limited number of seats is not available to foreign nationals residing in India.

Q24. If I move to another city after joining a Programme, can I continue my studies in the new place, or do I have to come back to my old place for completing the course ?

IGNOU has a national network of Regional Centres and Study Centres. So in case you change your place, you can continue your studies uninterrupted from your new place. You only have to request your Regional Centre to change your Regional Centre/Study Centre Code and update your new address.

Q25. Are the Degrees/Diplomas/Certificates awarded by IGNOU recognized ?

IGNOU Degrees/Diplomas/Certificates are recognized by all member universities of the Association of Indian Universities (AIU) and are at par with Degrees/Diplomas/ Certificates of all Indian Universities/ Institutions, as per UGC Circular letter No. F.1-52/2000(CPP-II) dated 5th May, 2004, AIU Circular No. EV/11(449/94/176915-177115 dated January 14, 1994, AICTE Circular No. AICTE/Academic/ MOU-DEC/ 2005 dated May 13, 2005 and UGC/DEB/2013 dated 14.10.2013.

Q26. If I join a Programme of IGNOU, but fail to appear in the examination at the first instance, will my registration be cancelled ?

Flexibility in pace of learning is one of the important features of IGNOU’s Programme delivery. Recognizing the fact that all our learners may not be able to study at the same pace due to various personal reasons, IGNOU has prescribed a ‘minimum’ and ‘maximum’ duration for successfully completing the Programme. Thus, while you can complete your Programme in the minimum prescribed period, your registration shall remain valid for the ‘maximum duration’ of the Programme. This helps you pace your studies at your convenience. However, if you are aiming at the University Gold Medal, you must complete within the minimum prescribed period.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Ms Tripti Jain

Senior Executive

9868630121

tripti.jain@csc.gov.in

CH-8G : SARKARI PARIKSHA

Q1. What is Sarkari Pariksha service ?

Sarkaripariksha is an online platform for helping students preparing for both the State and Central Government exams.

Q2. Why Sarkari Pariksha Service ?

Traditionally most of the government exams were being held in the pen and paper format. Hence the preparation for these examinations was only in the same format. Now the examinations are being conducted online. All the Banking sectors exams are being taken online, most of the SSC exams are now being progressively being done online. Many of the teacher eligibility exams are becoming online. The future for these test exams is definitely “online” and we at Sarkari pariksha are committed to make our students future ready, by helping them prepare online.

Q3. What are the advantages of Sarkari Pariksha ?

Upcoming Examinations

Latest patterns and trends

Taking the Mock test

Understands the reports –

Subject wise report

Module wise report

Time Spent Reprt

Rank Report

Q4. What are other benefits of this service ?

Benefits of Sarkari Pariksha :

Every Mock Test is provided with 7 types of reports

These exams requires accuracy and speed and all these reports tell where candidate is;

The online test is the way forward on all the exams

Students can easily buy these plans online

Centres will get their money instantly

Students who will practice this in your centre will also pay the internet usage

Q5. What is White Label service ?

White label is for those VLEs or Coaching Institute who are working in the field of education. These centres train candidates in the Government job entrance preparation. But all the entrance examination like SSC, UPSC, Banking are ONLINE now. Hence traditional methods of coaching need to be upgrade.

Q6. What are the benefits of White Label ?

Benefits of White Level Service –

Customised website for the WLP giving the full scale of the services

Buying domain name

Hosting the website

Maintaining the web site

Customised android app for the WLP

Buying the domain name

Hosting Maintenance

Technology integration

Q7. What are the Sarkari Pariksha Plans and VLE commission ?

Sarkari Pariksha Plans and VLE commission with other benefits –

Category

Features

Bonze

Silver

Gold

One Subject

RED100

Pack Value (Rs.)

500

750

1400

350

100

No. of Mock Tests

–

Details

No. of Subject Tests

Validity

6 Months

12 Months

6 Months

3 Months

VLE Commission

240

360

672

168

Medium

Hindi

√

English

√

Retail Services

	Product Name		Product price		Total Commission		VLE Share (80%)



Red 100		100		60		48
One Subject Plan		350		210		168
Bronze Plan		500		300		240
Silver Plan		750		450		360
Gold Plan		1400		840		672
CCC 150		150		90		72
CCC 250		250		150		120
GK 200		200		120		96

White Label

Market Price: Rs 15000
Cost to VLE: Rs 11500
Cashback to White Label: Rs 16500

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.	Name	Designation	Mobile No.	E-Mail ID
1.	Ms Manmeet Kaur	Senior Executive	8860424121	manmeet.kaur@csc.gov.in

CHAPTER-9

Skill Development

CH-9A : CAD Course

Q1. What is CAD Course ?

Computer-aided design (CAD) is the use of computer systems to aid in the creation, modification, analysis, or optimization of a design. CAD software is used to increase the productivity of the designer, improve the quality of design, improve communications through documentation, and to create a database for manufacturing. CAD output is often in the form of electronic files for print, machining, or other manufacturing operations.

Q2. What is the fee of the course ?

CAD Course certification fee is Rs 1650/- per module per candidate registration.

Q3. What is the commission of VLE ?

VLE could charge as per the local market value of the course from the candidate. Course fee vary from city to city.

Q4. Is CAD course available in both English & Hindi language ?

CAD course is available in English language only.

Q5. What is CAD Course duration ?

CAD course duration is 45 hours/ 1.5 months.

Q6. What will be the benefits for the VLEs ?

VLE Can avail the following benefits :

Siemens Authorized Training Center for CAD courses free of cost (Franchise fee is approximately Rs 15-20 lakh in market, with CSC it’s free of cost)

Course Completion Certificate by ‘Siemens PLM Software’ to VLEs/Trainers (nominated by VLE) after successful online assessment.

Toolkit to VLEs (Digital Content, Software & other relevant data)

Marketing material (Soft copy of Banners, Flex & Flyers)

Licensed version Solid Edge practice software to VLE on 10 successful registrations

Opportunity to be upgraded as Model CSC CAD Center for higher level of advance courses of Siemens like NX, Techno matrix if number of registrations will be more than 100 per month.

Increase the income of VLE

This Programme is computer-based training Programme so trainer not require.

Q7. What will be the Programme benefits for candidates after course completion ?

Student will learn the advance technology at very low cost and at standard platform across the country.

Student need not to go to training center, they learn on their computer as per their convenient time

Become industry ready & job ready professionals

Get exposed to industry practice

Improved placement prospects

Will get Authentic training material and certificate.

Q8. What are the benefit of CAD Course ?

CAD software is used to increase the :

Productivity of the designer

Improve the quality of design

Improve communications through documentation

Create a database for manufacturing

CAD output is often in the form of electronic files for print, machining, or other manufacturing operations.

Q9. Is this a Classroom Course or On-Line Course ?

CAD course content is in digital self-learning form. Students can do offline study at their home or can use classroom (VLE office).

Q10. How VLE will get study material ?

CSC team will share course content and Solid Edge practice software downloadable link at candidate mail id entered at the time of registration.

Q11. How VLE/Candidate will get practice software ?

VLE could download the Siemens Solid Edge practice software latest version from SIEMENS web site or from the downloadable link shared by CSC team.

Q12. What is Examination process ?

CAD Course examination will be conducted online examination after course completion.

Examination consist of MCQs and Passing percentage is 60% for all Modules.

Q13. Who will certify the student on course completion ?

On course completion Siemens Industries Software (India) Pvt. Ltd will certify the respective candidate who will pass in the examination.

Q14. From where can the VLEs get complete information of the course includingthe User Manual & other details like Commission, Process of Transaction ?

VLEs have to send mail at:skills@csc.gov.in

Q15. Who will be the target Audience for the CAD course ?

Target audience will be ITI students, Diploma students, Engineering students (B Tech, M Tech).

Q16. What are the career prospects for a candidate after completing the course ?

Candidates can become eligible to apply for the following jobs –

2D CAD Draftsman, CAD Trainer

3D Rendering Artist/Visualizer

Interior Designer, CAD Draftsman Civil,

Art Installation Designer, CAD Operator and CAD Counselor

Q17. Type of Companies that hire/require CAD expert

There is huge requirements of CAD expert in n number of companies:

Construction Companies

Manufacturing and Production Companies

Automobile Companies

Art and Design Companies

Training Companies

Q18. How much disk space do I need to download and install Solid Edge tool ?

Solid Edge content and practice software requires 20GB free space in hard disk.

Q19. I currently use AutoCAD. Where can I get more information about using Solid Edge in terms I can understand?

Respective VLE’s can contact at helpdesk or write us at skills@csc.gov.inor take help from SIEMENS Industries (India) Pvt. Ltd. Website –

https://www.plm.automation.siemens.com/en_us/academic/resources/solid-edge/index.shtml

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Shri Naveen Sharma

Senior Manager

9729980091

naveen.sharma@csc.gov.in

Shri Ashwani Tyagi

9811858707

ashwani.tyagi@nic.in

CH-9B : PwD Scheme

Q1. What is Persons with Disability (PwD) Scheme?

An initiative taken by CSC and MoSJE are aimed at empowering PwD and to move towards formulating local and national level strategies for shaping the future of PwDs in India. CSC is now poised for future growth, driven by National Vision and outreach, with a philosophy that assigns primacy for PwD to enterprise in the Government sector, Industry and also individual accomplishments.CSC SPV as Training Partner under National Action Plan for Skill Training of Persons with Disabilities (Divyangjan) will train the Orthopadically Disabled candidates through Common Service Centres in five job roles.

Q2. What are those 5 Job roles and what is the job role wise VLE Commission?

Sector

Job Role

Course Duration

Course Duration in

Minimum

VLE Commission

in Hours*

Months (approx.)

Qualification

(INR)

IT-ITES

CRM Domestic Non-Voice

400

3.3

10th

8448

IT-ITES

Domestic Data Entry Operator

400

3.3

10th

8448

IT-ITES

Domestic Biometric Data

400

3.3

10th

8448

Operator

Retail

Trainee Associate

280

2.3

10th

5914

Tourism &

House Keeping Attendant

250

5th

5280

Hospitality

(Manual Cleaning)

Q3. What are the types of disability ?

Locomotors / orthopaedic (LD/OH)

Speech and hearing impart (SHI) Only for House Keeping Attendant (Manual

Cleaning) Job role.

Q4. What should be the minimum disability level of candidate ?

Disability Level – Minimum 40%.

Q5. What is a batch size ?

Minimum 10 candidates and maximum 30 candidates per batch per job role.

Q6. What is minimum infrastructure requirement for a centre to start PwD batch?

The minimum requirement is detailed in Annexure-E.

Q7. What is Age limit for candidates ?

Age limit- 18 years to 40 years

Q8. How much payment/amount will a candidate get ?

Candidates will get Rs. 1000/Month of course duration in his/her Aadhaar linked account. (This is only for successfully passed candidates)

Q9. How to take attendance of candidates ?

Attendance register must be maintained by VLE

Minimum attendance 80%

Classes must be 5 hours per day, six days in week (Sunday and Gazetted holiday off)

Q10. How will VLEs get their payments/amount ?

VLEs will get the commission only for passed candidates in their Bank Account i.e.

registered with CSC.

Q11. Documents need to be collected from Candidates?

Following documents are need to be collected from Candidates :

Valid Disability certificate

Aadhaar Card

Educational certificate

Dully signed Trainee undertaking form (VLEs can Download this form from Skill portal under information Tab)

Q12. What are the Documents that VLEs need to upload on Skill portal ?

The VLEs must have to upload the clear Scan copy of Disability certificate and Trainee undertaking form of each PwD candidates in batch before starting the batch.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Shri Naveen Sharma

Senior Manager

9729980091

naveen.sharma@csc.gov.in

Shri Ashwani Tyagi

9811858707

ashwani.tyagi@nic.in

CH-9C : Self-Paid Courses

Q1. Are these courses fall under government scheme ?

No, these courses are not under government scheme. Candidate has to pay all fee by his own. VLE will get his commission at time of payment which is included in course fee.

Q2. Eligibility For self-paid courses ?

These courses are primarily for school dropouts who are looking to train themselves for useful employment or for workers who want to upgrade themselves.

Q3. Benefits Of these courses ?

These courses are industry certified and content is also created with the help of industry partners.

Q4. When Candidate get the certificate ?

Candidate will get the certificate only once he passes the exam successfully.

Q5. Is trainer required for these courses ?

As these course as on basis of self-based learning so no such requirement of trainer but if there is batch for a particular course so it is advised to arrange a trainer for better understanding.

Q6. How student can learn ?

Ans. These courses are based the 3D methodology where the real time environment has been created for the better understanding. Digital content allow candidate to learn candidate anytime, anywhere.

Q7. Links to access the course ?

For Digital Wellness- http://13.126.173.165/skills/lms/ For other courses- https://pod.works/account/login

Q8. What are student/candidate Credentials ?

As per our system default credentials are as for the first time.

User Name: Candidate’s Aadhaar Number

Password: Skills@123

Candidate can change his credentials after first login and these are available on payment receipt also.

Q9. VLE Commission on these courses ?

Ans. VLE commission depends upon the course value and he will get the same at the point of payment instantly.

Q10. How much candidates required for a batch ?

There is no such limitation in these courses. But it is advised to have 10 students in a batch.

But for DTH Technician minimum number of student per batch will be 20.

Q11. Do these courses provide any job opportunity also ?

No, these are not employment linked courses. They will make you employment ready by offering the domain knowledge.

Q12. Is this course Online or offline ?

Online

Q13. Are all referred courses available in both Hindi & English language ?

Yes.

Q14. What is the Examination Process?

Online

Q15. Type of Question ?

MCQs passing criteria – 50% for all Modules

Q16. What are the courses available under Self-Paid Courses and what is the VLE Commission structure ?

The details are given at Annexure-F.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Shri Naveen Sharma

Senior Manager

9729980091

naveen.sharma@csc.gov.in

Shri Ashwani Tyagi

9811858707

ashwani.tyagi@nic.in

CH-9D : Digital Wellness Course

Q1. About Digital Wellness Course ?

Ans: Digital Wellness and Cyber Security Course has been designed to provide the knowledge of handling the digital Devices in a safe way to the people working (willing to Work) in Information Technology Industry. The certification will be awarded by CSC in association with Intel Corporation.

Q2. What is the fee of Digital Wellness course ?

Course Certification fee is Rs 250/- per candidate registration.

Q3. What is the commission of VLE ?

VLE commission is Rs. 128 per successful registration.

Q4. Is this course available in both English & Hindi language ?

Yes, this course is available in English and Hindi both language.

Q5. What is Digital wellness Course duration?

Course duration is 7 days.

Q6. Is this courses fall under government scheme ?

No, this course is not under Govt scheme. Candidate has to pay all fee by his own. VLE will get his commission at time of payment which is included in course fee.

Q7. Student eligibility criteria for Digital wellness course ?

This course is primarily for school students, college students, professionals and candidates registered under PMGDISHA.

Q8. When Candidate will get the certificate ?

Candidate will get the certificate only once he passes the exam successfully.

Q9. Who will certify the student on course completion ?

The certification will be awarded by CSC in association with Intel Corporation.

Q10. Is trainer required for these courses?

As this course is on basis of self-based learning so no such requirement of trainer but if there is batch for a particular course so it is advised to arrange a trainer for better understanding.

Q11. Links to access the course ?

Link to access course content – http://13.126.173.165/skills/lms/login/index.php only registered user will be allowed to access the course.

Q12. How much candidates required for a batch?

There is no such limitation in these courses. But it is advised to have 10 students in a batch.

Q13. Is this course is in online or offline mode ?

Online

Q14. What is the Examination Process ?

Online

Q15. What is the Type of Questions ?

MCQs, passing criteria – 50% for all Modules

Q16. What is Examination process ?

Course examination will be conducted online examination after course completion.

Examination consists of MCQs and Passing percentage is 50% for all Modules.

Q17. From where can the VLEs get complete information of the course including the User Manual & other details like Commission, Process of Transaction ?

VLEs have to send mail at:skills@csc.gov.in

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Shri Naveen Sharma

Senior Manager

9729980091

naveen.sharma@csc.gov.in

Shri Ashwani Tyagi

9811858707

ashwani.tyagi@nic.in

CHAPTR-10

Financial Inclusion

CH-10A : Financial Inclusion – BC Points : Bank Mitr Registration

Q1. How to Register for new Bank Mitr ?

Before registration, VLEs needs to install Java in their system. Thereafter, log-in at www.digitalseva.csc.gov.in after entering CSC ID and password then click at “Bank Mitr Registration” under the banking service. Aadhaar number is a must because every VLE needs to give their verification through E-KYC.

Q2. How to Register for existing bank mitr ?

Visit www.digitalseva.csc.gov.in then click at banking under Financial Inclusion Tab. The banking specific portal is to be opened and then click at VLE Registration. After that VLE needs to select existing tab for registration.

Q3. Is there any fee needs to pay to CSC for banking service ?

Unlike other private vendors, CSC SPV does not charge any fee for banking service.

Q4. Is there any special hardware requirement at shop to initiate banking services ?

VLE needs to buy one Finger Print Device to start the banking service which VLE can buy through www.digitalseva.csc.gov.in under B2C service. The service name is “Order Device from CSC”.

Q5. How many days Banking service can be started ?

This activity will take 50-60 days’ time and rest subject to approval from the bank.

Q6. Is the registration a must for CSP ?

Yes. CSC SPV’s Central helpdesk banking team will help in registering on Digital Seva portal.

Q7. What is the benefit of registration ?

After registration, VLE can take IBA exam which is very much necessary to become BCA or CSP. Moreover, VLE, can check their commission details on monthly basis with all details like number of transaction or number of enrollments, etc..

Q8. How and who will pay the commission to VLE ?

CSC SPV will pay the commission to VLE. This is monthly cycle and commission details are prepared on the basis of bank report.

Q9. What is Bank Mitr Fee Payment ?

This is Fee for IBA certification which is mandate by banks to become BCA/CSP.

Q10. What is the role PAN number in commission ?

TDS is applicable on banking service. if any VLE provides his/her PAN, then 10% TDS would be charged from their commission which VLE can claim after ITR filing, else 20% to be charged if PAN is not provided.

Q11. What is the process of this certification ?

Firstly, all VLEs need to register for banking. Thereafter, VLE will pay fee of rupees 350.00 through Digital Seva wallet by clicking at “Fee Payment at Bank Mitr” after entering CSC ID and Registration ID. After successful payment, Bank mitr training link would be activated for same VLE. VLE needs to study and take internal exams. Once VLE takes internal exam, then he/she can take final exam by clicking at “Online Exam”. VLE can take this exam between 11:00 AM to 4:00 PM from Monday to Saturday. Once he/she clears the exam, system generated certificate would be displayed in Bank Mitr Training under report section.

Q12. Is this certification is mandate for all CSP/BCA ?

Yes. It is for all including the new VLEs who want to become BCA/CSP.

Q13. Is the fee structure is same if VLE not clear the exam in Ist time ?

No. If VLE will get fail than he/she needs to pay 175.00 rupees for re-exam and process would be remain.

Q14. Is VLE need to visit any centre for exam ?

No. VLE can take this exam from their center only.

Q15. What is system requirement for this exam ?

Window 7 or 8, RAM-512 MB minimum, HDD-40 GB, Latest Java, Browser-Mozilla, Web Camera, One good speed Internet connection (minimum 256 KBPS)

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Shri Harish Oberoi

Project Manager

9971382233

harish.oberoi@csc.gov.in

Ms Vidhi Diwakar

Manager

9958003909

vidhi.diwakar@csc.gov.in

CH-10B : Financial Inclusion – BC Points : PIN PAD

Q1. What is PIN PAD ?

PIN PAD is a device which is used for debit card swiping for payment disbursement under banking service at CSP (Customer Service Point) or BCA (Business Correspondence Agent) Point.

Q2. Is every CSP/BCA required this devices ?

Yes, as per new banks guideline, every CSP must have this device to continue the banking service.

Q3. Why this PINP PAD is required ?

From every CSP, zero balance accounts are opened under PMJDY scheme. Under this scheme, every customer received “Rupay Card” and GOI provides some Social security measures under this account like life insurance coverage of Rs 1 lakh and Health insurance coverage of 30,000/. In order to avail of this service, customer must swipe their card under 90 days else he/she cannot avail of this scheme.

Q4. What is the process of buying PIN PAD ?

Existing VLE needs to register under existing than log-in at www.digitalseva.csc.gov.in after entering OMT ID and password. Thereafter, VLE needs to click at “PIN PAD Device Payment” under banking service. One new screen will be opened with OMT ID than enter registration number and CAPTCHA.

New VLE needs to log-in at www.digitalseva.csc.gov.in than visit at “Order Device from CSC” under B2C service.

Q5. How much VLE needs to pay for PIN PAD ?

VLE needs to pay 6000/- for PIN PAD. No cash transaction is acceptable for this.

Q6. What would be commission structure for PIN PAD transactions ?

It is as much as CSP getting under normal transaction through kiosk banking.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Shri Harish Oberoi

Project Manager

9971382233

harish.oberoi@csc.gov.in

Ms Vidhi Diwakar

Manager

9958003909

vidhi.diwakar@csc.gov.in

Shri Asutosh Krishnatrey

Senior Executive

9990087948

ashutosh@csc.gov.in

Shri Satyabrat Nayak

Senior Executive

9911886301

satyabrat.nayak@csc.gov.in

Shri Naveen Kumar

Senior Executive

9891681743

naveen.kr@csc.gov.in

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CH-10C : Financial Inclusion – BC Points Transactions

Q1. How to apply for it and documents required ?

VLE has to apply for Banking services on Digital Seva Portal (www.digitalseva.csc.gov.in). Following this, VLE has to clear Bank Mitr/IBA exam. Then as per the availability of location from the bank, CSC SPV State FI-Team will provide the Kisok. Aadhaar and PAN are mandatory documents for Bank Mitr Registration.

Q2. KO code allotment time ?

CSP/BC/Banking services are subject to availability of SSA/NON SSA location which is provided by banks. If CSC SPV receive approval for particular location from Bank for appointment of BCA, then CSC SPV appoints BCA at that particular location.

Q3. Limit to deposit and withdrawal ?

It differs from Bank to Bank. As per the new transaction system of AEPS, NPCI allows only up to Rs 10,000 per transaction weather it is deposit or withdrawal No. of transactions are subject to respective Bank.

Q4. Where to contact if transaction failed or declined ?

If transaction is declined and customer A/C debited but not received in CSP/Bank Mitra A/C, then CSP/Bank Mitra will not pay any amount to the customer. Customer will request to their base branch for refund amount to his account.

Note : CSP is liable to pay amount to the customer only for success transactions and keep maintain Payment record.

Q5. Commission of … month not received ?

If BCA/CSP has not received his commission, then BCA/CSP should first contact State Banking Team or Banking Mail id – banking@csc.gov.in and they will escalate matter to central team.

Q6. What is the role PAN number in commission ?

As CSC is proving banking services, so TDS is applicable on banking services. if any VLE provides their PAN, then 5% TDS would be charged from their commission which VLEs can claim after ITR filing, else 20% to be charged, if PAN is not provided.

Q7. What is Bank Mitra fees and form ?

CSC does not charge any fee from BCA, accept for the Bank Mitra Exam. Registration is the only form for the VLEs.

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Q8. Study material or module or exam details ?

Study material is available after registration of Banking Exam. When VLE deposits IBA exam fee, then they get online training and study materials.

Q9. Commission of … month not received ?

If BCA/CSP does not receive his/her commission, the BCA/CSP should first contact State Banking Team or Banking Mail id – banking@csc.gov.in and they will escalate matter to the central team, if no resolution is received from the State Team.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Mobile No.

E-Mail ID

Shri Harish Oberoi

Project Manager

9971382233

harish.oberoi@csc.gov.in

Ms Vidhi Diwakar

Manager

9958003909

vidhi.diwakar@csc.gov.in

Shri Asutosh Krishnatrey

Senior Executive

9990087948

ashutosh@csc.gov.in

Shri Satyabrat Nayak

Senior Executive

9911886301

satyabrat.nayak@csc.gov.in

Shri Naveen Kumar

Senior Executive

9891681743

naveen.kr@csc.gov.in

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CH-10D : FINANCIAL INCLUSION –DIGIPAY : Installation of Service Driver

Q1. How to Install Morpho RD Service Driver ?

To install Morpho RD service driver in Digipay, Please follow the steps given below :

Visit http://digipay.csccloud.in

When Digipay download portal opens, on right hand side select Morpho from RD

Service Installation Document

Driver download links will open. Download RD service Driver. A zip file will be downloaded.

Unzip the Morpho_RDService.zip file in a folder by right click on zip file and then click on Extract to Morpho_RDService/

In the folder, right click on MorphoRdServiceL0SoftSetup and click on Install.

RD Service will install automatically then Click on Finish to complete the installation.

Once the installation is complete, Unplug your Morpho Device and again plug it in the system.

Morpho RD service will get registered itself when it is plugged in.

Note : Antivirus must be disabled before RD service installation

Q2. How to Install Mantra RD Service Driver ?

To install Mantra RD service driver in Digipay, Please follow the steps given below :

Visit http://digipay.csccloud.in

When Digipay download portal opens, on right hand side select Mantra from RD

Service

Installation Document

Driver download links will open. Download RD service Driver. A zip file will be downloaded.

Unzip the MantraRDService.zip file in a folder by right click on zip file and then click on

Extract to MantraRDService/

In the folder, right click on exe and click on Install.

RD Service will install automatically then Click on Finish to complete the installation.

Once the installation is complete, Unplug your Mantra Device and again plug it in the system.

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Mantra RD service will get registered itself when it is plugged in.

Note : Antivirus must be disabled before RD service installation

Q3. How to Install Startek RD Service Driver ?

To install Startek RD service driver in Digipay, Please follow the steps given below :

Visit http://digipay.csccloud.in

When Digipay download portal opens, on right hand side select Startek from RD

Service

Installation Document

Driver download links will open. Download RD service Driver. A zip file will be downloaded.

Unzip the StartekRDService.zip file in a folder by right click on zip file and then click on

Extract to StartekRDService/

In the folder, right click on msi and click on Install.

RD Service will install automatically then Click on Finish to complete the installation.

Once the installation is complete, Unplug your Startek Device and again plug it in the system.

Startek RD service will get registered itself when it is plugged in.

Note : Antivirus must be disabled before RD service installation

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Contact number

Email Id

Krishna Kumar Singh

AVP

9818400465

krishna@cscegovindia.com

Vishal Agarwal

Sr. Executive

9999089074

vishal.agarwal@csc.gov.in

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CH-10E : Financial Inclusion : DigiPay Operational Troubleshooting

Q1. How to get the Deposit Declined Refund ?

If deposit transaction gets declined, the balance which is debited from VLEs DigiPay ledger gets automatically refunded in DigiPay balance. To check the refunded amounts please follow the below given steps :

Open DigiPay and go to Passbook section

Enter date [Day by Day] and then click on “Full Sync” option

Check the refunded transaction with same RRN No.

Q2. How to get the Withdrawal Declined Refund ?

If in any case the withdrawal transaction got declined, raise tickets in Digital Seva Portal with the details as mentioned below :

RRN No :

Customer’s Bank name :

Customer’s Card No.:

Amount :

Transaction Date :

VLE CSC ID:

VLE Mobile No.:

Cash withdrawal transactions which gets declined during process, but amount debited from customer account will be refunded in customer bank account by his bank in prescribed time set by bank. Declined transactions are not settled by CSC. However, after getting proper declined transaction details in ticket, CSC SPV will raise complaint to the customer bank for refund in customer account.

Q3. VLE has attempted the “Payout Request” and payout amount is not credited in their DigiPay Registered Bank Account. How to get it credited ?

This happens when the bank account details given in DigiPay are incorrect. Amount will be refunded in VLEs DigiPay Balance within 2-3 working days. Please follow the below given steps to update bank details :

Open Digipay and Go to Profile section

Enter your correct bank account details

Authenticate your details by scanning Fingerprint

Account details will be updated

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Q4. Does the VLE require to provide Transaction receipt [Withdrawal/Deposit] to each customer whether it is declined/successful transaction.

Yes, it should be given. Each Transaction receipt should be kept in records with VLE in Softcopy/Hardcopy to avoid chargeback recovery.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Contact number

Email Id

Krishna Kumar Singh

AVP

9818400465

krishna@cscegovindia.com

Apoorva Anand

Assistant Manager

9716456556

apoorva.anand@csc.gov.in

Uday Mitra

Manager

9958233588

uday.mitra@nic.in

Vinay Krishnatray

Senior Executive

9990299916

vinay.krishnatray@csc.gov.in

Udit Sharma

Senior Executive

9650585458

udit.sharma@csc.gov.in

Vishal Agarwal

Senior Executive

9999089074

vishal.agarwal@csc.gov.in

106

CH-10F : Financial Inclusion : DigiPay Technical Troubleshooting

Q1. Error – Unable to connect remote server ‘figw.csccloud.in’ or The remote server returned an error: (404) Not Found.

Problem : This error comes when Internet is not working.

Solution : Check the internet connection in the desktop/laptop and then try to register after sometime.

Q2. Error – Unhandled Exception – unable to load ‘Morpho.sdk.cppwrapperclass.dll’

Problem : This error occurs when morpho drivers are not working.

Solution : Uninstall the morpho drivers and older version of Digipay and delete CSC E-governance Services India Limited and Fingerprint sensors folders from C: drive. Then download Digipay software and Morpho drives from http://digipay.csccloud.in and then firstly install morpho software and then Digipay software.

Q3. Installation did not succed-HRESULT-00X800222 Problem : This error comes when .net framework is not installed. Solution :

Click on Start Menu and in search Tab find Command Prompt and then run it as Run As Administrator

In Command Prompt, write the following Command net stop WuAuServ and press Enter button. Windows Authentication Server will be stopped message will show.

Then again click on Start Menu and start Run application. In Run window, type %windir% and press enter.

Windows Explorer window will open. Search Software Distribution Folder and rename it to

Then In Command Prompt, type net start WuAuServ and press Enter Key. Then again install the .net framework.

Q4. Error – Unhandled Exception – Exception from HRESULT 0x8007000B or .Net Framework configuration tool to grant required permission.

Problem : This error occurs when .net framework is not responding.

Solution : Update the .net Framework version 4.0 to .net Framework 4.5 from microsoft official website.

Q5. Error – Authentication Failed for Merchant. Error!

Problem : This Error comes when Fingerprint of VLE or merchant is mismatched.

Solution : Either UIDAI server is unavailable, so ask them to try after sometime.

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Q6. Error –Starting Download is running in infinite loop when the Digi Pay Icon is clicked.

Problem : Digipay Upater is not working properly

Solution :

Go to URL http://digipay.csccloud.in

Click on Update link on Dependencies. Digipay update is downloaded

A zip file will download from this link Once the file is downloaded, unzip the file right click on zip file and click on Extract to update/.

An Update folder will be extracted on the location.

Copy the Update folder and paste on location C:\CSC e-Governance Services India Limited\DIGIPAY\

Go to update folder and double click on rep.bat file to update the application.

Once updation is complete, double click on Digipay Application.

Q7. Error – Request Integrity Failure

Problem : Login process not working properly

Solution :

Go to C:/CSC E-governance Services India Limited/Digipay

Find license file and delete it.

Then again re-register yourself in Digipay

Q8. Error – System Overloaded. Try after sometime

Problem : Application is getting fail to update.

Solution :

Go to URL http://digipay.csccloud.in

Click on Update link given on this URL.

A zip file will download from this link .Once the file is downloaded, right click on zip file and click on Extract to update/.

An Update folder will be extracted on the location.

Copy the Update folder and paste on location C:\CSC e-Governance Services India Limited\DIGIPAY\

Go to update folder and double click on rep.bat file to update the application.

Once updation is complete, double click on Digipay Application.

Q9. Error – You have reached your transaction limit today.

Problem : Error comes during self deposit

Solution : VLE can do only 2 self deposits per day.

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Q10. Error – User unknown in Digipay. Please contact Digipay Administrator.

Problem : CSC ID is created recently and is not activated in Digipay.

Solution : CSC IDs will be activate in Digipay within few days.

Q11. Error – CSC AEPS Stopped Working.

Problem : Application crashed due to supporting files of System to run the application are deleted because of antivirus.

Solution : Formatting of Computer has to be done with new Operating system. And then All the drivers and software of Digipay has to be reinstalled.Make sure antivirus is installed after installation of Digipay

Q12. Error – No RD service detected

Problem : This error comes when the RD service software is either not present or not installed properly in system.

Solution :

Uninstall the RD service(if already installed in system).

Download RD service from http://digipay.csccloud.in .Then after downloading the RD Service, software has be extracted from zip file. 3. Right click on morpho RD service software and install the rd service again. 4. To check whether the RD service is installed properly, unplug the device and then plug again. A pop up message will appear for updation of RD service. 5. Once it is successfully updated, RD service is ready, and start the Digipay application.

(Note : Antivirus must be disable before RD service installation)

Q13. Error : Device performing illegal operation and will perform shut down

Problem : This error comes when the Device RD service unexpectedly stops

Solution : Here it is advised to restart the application within few minutes.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Contact number

Email Id

Krishna Kumar Singh

AVP

9818400465

krishna@cscegovindia.com

Vishal Agarwal

Senior Executive

9999089074

vishal.agarwal@csc.gov.in

109

CH-10G : FINANCIAL INCLUSION – INSURANCE SERVICES

Q1. What is insurance ?

A- Promise of compensation for specific potential future losses in exchange for a periodic payment. Insurance is designed to protect the financial well-being of an individual, company or other entity in the case of unexpected loss. Agreeing to the terms of an insurance policy creates a contract between the insured and the insurer.

In exchange for payments from the insured (called premiums), the insurer agrees to pay the policy holder a sum of money upon the occurrence of a specific event.

Q2. What is RAP ? I want to know more details about it ?

A-Rural Authorized Person (RAP) is an individual who has a license to solicit or negotiate an Insurance policy with a client on behalf of the insurance companies. To become a RAP VLE has to complete the RAP training modules and pass in RAP exam conducted by NIELIT.

Q3. I am a licensed insurance agent for a company; can i give insurance service through CSC?

A- IRDAI has now also allowed Insurance Agents to work as Rural Authorised Person (RAP), which means that the VLEs need not surrender insurance agent license to become a RAP. Now all the Insurance agents who are VLEs can also become RAP. This would mean’s that “ONLY CSC VLEs” can have two licences (Agent License as well as RAP license).

IRDA has approved permission to allow insurance agent to work as RAP. This is a great move and support from IRDA to the VLEs of the CSC network

To register: – Go to link http://164.100.115.10/insurance/ and click on VLE RAP registration.

Q4. Is there a fee for RAP registration ?

A fee of Rs 350 needs to be paid at the time of RAP registration. If in case VLE is not able to clear/appear for exam, they need to pay a fee of Rs 175 for consequent exams .The Fee needs to be paid using your e-wallet using link http://13.126.173.165/insurance/

Q5. I have registered for RAP and have not received user name and password for training?

The registration id received after RAP registration is the username for training module and password is sent by email to VLE instantly after registration. To login to the training modules link is http://13.126.173.165/insurance/rap/csc_lms/index.php

Q6. I forget my RAP Registration Number. How to get it back ?

VLE can get this Registration by Clinking on Fee Payment Link & then click on Forgot Registration Number http://13.126.173.165/insurance/rap/get-registration.php

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Q7. I have completed my RAP training modules, when will i receive admit card and when will my exam will be conducted ?

A-Admit cards are not sent. RAP exam is conducted within 2 weeks of registration .Within these 2 weeks VLE’s need to complete their training modules and give assessments as well for practice. VLE’s will receive exam details 24-48 hours before the exam date via email. VLE’s to make sure that they updated their correct email id and should keep checking their email (including SPAM folder) regularly.

Q8. I have appeared for RAP exam, when will the result be declared ?

A-Result is declared by NIELIT in approximately 2-3 days from the exam date.VLE’s will receive the result via email. The email sent may land up in SPAM/INBOX folder of email.

Q9. I have passed my RAP exam, when will the insurance service be activated and when will i receive biometric device?

From the exam pass date, it takes 10-15 days for service to be activated on VLE portal.

Q10. How can I get my RAP certificate ?

VLE can download their RAP Certificate from Login into Training Module & Click on Download License option or use this link http://220.225.231.71:5835/rap.aspx

Q11. What are the passing marks in RAP exam ?

The passing score for each examination is 35 percent. Candidates who pass the examination will receive a score report that shows numeric score, however final result of the exam is sent to VLE’s via email in 2-3 days from the exam date. Candidates who fail the examination will receive an email and to reappear for exam they need to make payment of Rs 175 by clicking Fee payment icon on insurance Portal.

Q12. I want to give insurance service at my CSC center, can i register for RAP process and my son/daughter/relative can give exam on my behalf and sell insurance policies ?

No one else can appear for exam and sell insurance on your behalf. Only the registered OMT id owner can give exam and sell the policies.

Q13. Due to technical issues I was not able to give RAP exam, can I sit for the exam again ?

The login details with demo link are sent to VLE’s email id 24-48 hours prior to the exam, and the main exam link is sent to the VLE’s email id 1 day before the scheduled exam date. We advise VLE’s to read all instructions given in the email and using demo link they should check their system settings so that they can take necessary actions if the demo link is not working. If still the VLE faces technical problem on exam date, they should contact the insurance team or the technical team timely to ensure they get time to complete exam. Contact number for technical team is sent with login details.

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Q14. Should i take any documents to the exam center ?

Candidate doesn’t have to go to NIELIT center to give exam. They can give exam from their CSC center. They should keep color photo, photo id proof along with them. As per new procedure candidate needs to take picture of self and also of the photo id proof from webcam and submit it on exam link. Once this is done then only they will be allowed to start the exam by NIELIT.

Q15. I have passed the RAP exam and link is also activated in my portal, however when I click on the link it says “VLE mapping not found” or “user id not found” and also I need training to start the insurance work ?

In cases where VLE is not able to access specific company’s portal , we request them to share the screen shot of the error message they get via email or attach it in the helpdesk ticket so that we can send them to insurance company and get the issue resolved. The data of licensed RAP is shared with insurance companies and they contact the RAP to training them on sale of products.

Q16. I have made a renewal payment today, and the money got deducted; however, receipt was not generated. How to get the Receipt ?

Go to Digital Seva Portal, Click on Passbook – Wallet Ledger – Transaction Number – Download receipt. The receipt will available only for 7 Days from the Date of Transaction.

Q17. I have sold a general insurance or life insurance policy, payment was deducted from wallet, however I did not receive the policy ?

Raise a ticket in helpdesk support system under RAP or General Insurance.

The reconciliation of transactions is done a day after the transaction is processed. In case the transaction is successful then CSC SPV will ask the insurance company to send the policy document to VLE. If the transaction is a failed transaction then the money will be refunded to VLE’s wallet within 72 hours from date of transaction.

Q18. I have processed a policy, however the details entered are incorrect and I wish to make changes ?

VLE to kindly raise a Ticket.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Contact number

Email Id

Shri Ritesh Charan

Senior Executive

9891766652

ritesh.charan@csc.gov.in

Shri Hitesh Rana

Principal Officer

9911144445

hitesh.rana@csc.gov.in

112

CH-10H : FINANCIAL INCLUSION – NATIONAL PENSION YSTEM (NPS)

Q1. What is National Pension System ?

NPS is an easily accessible, low cost, tax-efficient, flexible and portable retirement savings account. Under the NPS, the individual contributes to his retirement account and also his employer can also co-contribute for the social security/welfare of the individual. NPS is designed on Defined contribution basis wherein the subscriber contributes to his / her account, there is no defined benefit that would be available at the time of exit from the system and the accumulated wealth depends on the contributions made and the income generated from investment of such wealth.

The greater the value of the contributions made, the greater the investments achieved, the longer the term over which the fund accumulates and the lower the charges deducted, the larger would be the eventual benefit of the accumulated pension wealth likely to be.

Q2. Who can join NPS ?

Any citizen of India, whether resident or non-resident, subject to the following conditions: Individuals who are aged between 18 – 65 years as on the date of submission of his/her application to the POP/ POP-SP. The citizens can join NPS as individuals subject to submission of all required information and Know your customer (KYC) documentation.

Q3. If I have invested in any other Provident Fund, can I still invest in NPS ?

Investment in NPS is independent of your contribution to any Provident Fund.

Q4. I have invested in pension funds of non-government / private entities. Can I still invest in NPS ?

Yes. Investment in NPS is independent of your subscription to any other pension fund.

Q5. How and where can I open a NPS account ?

For all citizens, NPS is distributed through Common Service Centres (POP) . To invest in NPS, you can open an account with a Point of Presence (POP) or online through eNPS platform.

You can open NPS account online through eNPS if you have-.

Aadhaar Card,

PAN card with Savings account in one of the empanelled bank undertaking KYC verification online.

Q6. Who is a POP/POP-SP and what is their role ?

Points of Presence (POPs) are the first point of interaction for the NPS subscriber in the NPS architecture. The authorized branches of a POP, called Points of Presence service Providers (POP-SPs), will act as collection points and extend a number of customer services to NPS subscribers including requests for withdrawal from NPS.

113

Q7. How will I know about the status of my PRAN application form ?

Subscriber can check the status by accessing CRA website using the 17 digit receipt number provided by POP-SP or the acknowledgement number allotted by CRA-FC at the time of submission of application forms by POP-SP. Once the PRAN is Activated, an email alert as well as SMS alert will be sent to the registered email ID and mobile number of the subscriber.

Q8. What are the documents that need to be submitted for opening a NPS account ?

The following document needs to be submitted to the CRA FC for opening of a NPS account –

After downloading the form, the form need to be sent to address mentioned at the foot of Form.

Q9. What are the features of the retirement account provided under NPS ?

The following are the most prominent features of the retirement account under NPS :

Every individual subscriber is issued a Permanent Retirement Account Number (PRAN) card and has a 12 digit unique number. In case of the card being lost or stolen, the same can be reprinted with additional charges.

Under NPS account, two type of accounts – Tier I & II are provided. Tier I account is mandatory and the subscriber has option to opt for Tier II account opening and operation. The following are the salient features of the Tier-I and Tier-II accounts :

Tier-I account: This is a restricted and conditional withdrawable retirement account which can be withdrawn only upon meeting the exit conditions prescribed under NPS.

Tier-II account: This is a voluntary savings facility available as an add-on to any Tier-1 account holder. Subscribers will be free to withdraw their savings from this account whenever they wish.

Q10. Will the government also contribute anything to my NPS account ?

The Government will not be making any contribution to your NPS account.

Q11. In what way is the NPS Portable ?

The following are the portability features associated with NPS –

NPS account can be operated from anywhere in the country irrespective of individual employment and location/geography.

Subscribers can shift from one sector to another like Private to Government or vice versa or All Citizen Model to Corporate Model and vice versa. Hence a private citizen can move to Central Government, State Government etc with the same Account. Also subscriber can shift within sector like from one POP to another POP

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and from one POP-SP to another POP-SP. Likewise an employee who leaves the employment to become a self employed can continue with his/her individual contributions. If he/she enters reemployment he/she may continue to contribute and his/her employer may also contribute and so on.

The subscriber can contribute to NPS from any of the POP/ POP-SP despite not being registered with them and from anywhere in India.

Q12. Can I have more than one NPS account ?

No, multiple NPS accounts for a single individual are not allowed and there is no necessity also as the NPS is fully portable across sectors and locations.

Q13. Are there any minimum annual contribution requirements under NPS? How can I reactivate / unfreeze the account if frozen due to minimum contribution requirements ?

Yes. A subscriber has to contribute a minimum annual contribution of Rs.1000/- for his/her Tier I account in a financial year and if not contributed the account will be frozen. In order to reactivate the account, the customer has to pay the minimum contribution of Rs. 500/- . In order to unfreeze an account the subscriber has to approach the Point of Presence (POP) and pay the required amount, or he/she can make contribution through eNPS platform.

Q14. How are the funds contributed by the subscribers managed under NPS ?

The funds contributed by the Subscribers are invested by the PFRDA registered Pension Fund (PFs) as per the investment guidelines provided by PFRDA. The investment guidelines are framed in such a manner that there is minimal impact on the subscribers contributions even if there is a market downturn by a judicious mix of investment instruments like Government securities, corporate bonds and Equities. At present there are 8 Pension Funds (PFs) who manage the subscriber funds at the option of the subscriber.

At present, Subscriber has option to select any one of the following eight pension funds :

ICICI Prudential Pension Fund

LIC Pension Fund Ltd

Kotak Mahindra Pension Fund

Reliance Capital Pension Fund

SBI Pension Fund

UTI Retirement Solutions Pension Fund

HDFC Pension Management Company Ltd

Birla Sunlife Pension Management Ltd.

However, this list may undergo changes if new pension fund managers are registered by PFRDA or existing players are de-registered by PFRDA.

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Q15. What are the different Fund Management Schemes available to the subscriber ?

The NPS offers two approaches to invest subscriber’s money :

Active choice – Here the individual would decide on the asset classes in which the contributed funds are to be invested and their percentages (Asset class E, Asset Class C, Asset Class G and asset Class A).

Auto choice -– Subscriber has the choice of three lifecycle funds i.e Aggressive Life Cycle Fund (LC75), Moderate Life Cycle Fund (LC50) and Conservative Life Cycle Funds (LC25). Under lifecycle funds, the management of investment of funds is done automatically based on the age of the subscriber.

Moderate Lifecycle Fund (LC50) – This is the default option under NPS For full details, one may go through website www.pfrda.org.in wherein the full details of the investment choices and fund management details are provided.

Q16. Can I switch from one investment scheme to another and/or Pension Fund Manager and if so, how ?

Yes, NPS offers to its subscribers the option to change the scheme preference. Subscriber has option to realign his/her investment in asset class E, C G and A based on age and future income requirement. Also, the subscriber has option to change the PF and the investment option (active /auto choice). Choice of Pension Fund can be exercised once in a financial year and choice of investment option or asset allocation can happen twice in a financial year. In case the subscriber opts for a New Scheme Preference, then the same will be applicable to both past as well as prospective investments.

Q17. Can I have a different Pension Fund and Investment Option for my Tier I and Tier II account ?

Yes. You may select different PFs and Investment Options for your NPS Tier I and Tier II accounts.

Q18. What are the benefits offered under NPS and when they can be withdrawn ?

NPS is a long term retirement savings scheme which builds up the pension wealth through effective investments of the subscriber contributions over the term of the subscriber’s continuation in the scheme. The greater the value of the contributions made, the greater the investments achieved, the longer the term over which the fund accumulates and the lower the charges deducted, the larger would be the eventual benefit of the accumulated pension wealth likely to be. The subscriber can exit from NPS and withdraw the accumulated pension wealth in the following manner and no other exits or withdrawals are permitted:

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For subscribers joining between 18-60 years –

Upon attainment of age of 60 years: At least 40% of the accumulated pension wealth of the subscriber needs to be utilized for purchase of an annuity providing for the monthly pension of the subscriber and the balance (60%) is paid as a lump sum payment to the subscriber. If the total corpus is not exceeding Rs. 2 lacs, then the subscriber has the option to withdraw the whole corpus in lump sum.

Upon Death (irrespective of cause) : The entire accumulated pension wealth (100%) would be paid to the nominee / legal heir of the subscriber and there would not be any purchase of annuity/monthly pension. The nominee, if so wishes, has the option to purchase annuity of the total corpus.

Exit from NPS before attainment of age of 60 years (irrespective of cause): At least 80% of the accumulated pension wealth of the subscriber needs to be utilized for purchase of an annuity providing for the monthly pension of the subscriber and the balance (20%) is paid as a lump sum payment to the subscriber. If the total corpus is not exceeding Rs. 1 lac, then the subscriber has the option to withdraw the whole corpus in lump sum. Subscriber can exit from NPS only after completion of minimum 10 years in NPS.

For subscribers joining between 60-65 years –

The exit conditions for subscribers joining the NPS beyond the age of 60 years in the NPS –

Private Sector will be as under :

Normal exit: The subscriber exiting after completion of 3 years from the date of joining NPS. In the normal exit, the subscriber will be required to annuitize at least 40% of the corpus for purchase of annuity and the remaining corpus can be withdrawn in lump sum. In case the accumulated corpus at the time of exit is equal or less than Rs. 2 lakh, the subscriber will have the option to withdraw the entire corpus in lump sum.

Premature Exit : Any exit before completion of 3 years will be treated as premature exit. In such case, the subscriber will be required to annuitize at least 80% of the corpus for purchase of annuity and the remaining corpus can be withdrawn in lump sum. In case the accumulated corpus at the time of exit is equal or less than Rs. 1 lakh, the subscriber will have the option to withdraw the entire corpus in lump sum.

Exit due to the death of the subscriber: The entire corpus shall be payable to the nominee of the subscriber.

The subscribers would be able to purchase the annuities directly from the empanelled Annuity Service Providers as per their choice of annuity that is available in the market/with the ASPs.

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Q19. Can I appoint nominees for the NPS Tier I Account ?

Yes, you need to appoint a nominee at the time of opening of a NPS account in the prescribed section of the opening form. You can appoint up to 3 nominees for your NPS Tier I account. In such a case you are required to specify the percentage of your saving that you wish to allocate to each nominee. The share percentage across all nominees should collectively aggregate to 100%.

Q20. I have not made any nomination at the time of registration. Can I nominate subsequently? What is the process ?

If you have not made the nomination to your NPS account at the time of registration, you can do the same after the allotment of PRAN. You will have to visit your POP and place Service Request to update nominations details.

Q21. Can I change the Nominees for my NPS Accounts ?

Yes. You can change the nominees in your NPS Tier I account at any time after you have received your PRAN.

Q22. Are there any charges for making a nomination ?

If you are making the nomination at the time of registering for PRAN, no charges will be levied to you. However, a subsequent request for nomination updation would be considered as a service request and you will be charged an amount of Rs. 20/- plus applicable service tax for each request.

Q23. Who are the Annuity Service Providers under NPS and their names ?

Indian Life Insurance companies who are licensed by Insurance Regulatory and Development Authority (IRDA) are empanelled by PFRDA to act as Annuity Service Providers to provide annuity services to the subscribers of NPS. Currently, the following are the ASPs are empanelled by PFRDA and the empanelment process is an ongoing process and the list of ASPs may increase in future.

Life Insurance Corporation of India

SBI Life Insurance Co. Ltd.

ICICI Prudential Life Insurance Co. Ltd.

Star Union Dai-ichi Life Insurance Co. Ltd.

HDFC Standard Life Insurance Co. Ltd

Q24. What is an annuity and what are the different types of annuities providing for monthly pension available to the subscribers of NPS ?

An annuity is a financial instrument which provides for a guaranteed payment on monthly/quarterly/annual basis for the chosen period for a given purchase price or pension wealth. In simple terms it is a financial instrument which offers

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monthly/quarterly/annual pension at a guaranteed rate for the period you choose. Currently, only the registered life insurers offer the annuities in the Indian Market. Annuity Service Providers provide the following type of annuities to the subscribers of NPS and subject to the conditions like stipulated minimum corpus, age at entry etc :

Pension (Annuity) payable for life at a uniform rate to the annuitant only.

Pension (Annuity) payable for 5, 10, 15 or 20 years certain and thereafter as long as you are alive.

Pension (Annuity) for life with return of purchase price on death of the annuitant (Policyholder).

Pension (Annuity) payable for life increasing at a simple rate of 3% p.a.

Pension (Annuity) for life with a provision of 50% of the annuity payable to spouse during his/her lifetime on death of the annuitant.

Pension (Annuity) for life with a provision of 100% of the annuity payable to spouse during his/her lifetime on death of the annuitant.

Pension (Annuity) for life with a provision of 100% of the annuity payable to spouse during his/her lifetime on death of the annuitant and the return of the purchase price to the nominee.

Subscriber can opt for any of the above annuity variant at the time of exit.

Q25. Where can I submit my withdrawal request and what are the documents required to be submitted ?

The withdrawal request seeking exit from NPS in the permissible manner can be submitted to any of the Point of Presence Service Provider (POP-SP) offices and Swavalamban subscribers can submit their requests through any of the registered aggregators or any of the POP-SPs.

Q26. To whom the claim for withdrawal of benefits needs to be submitted ?

Subscribers under All citizen model including corporate subscribers and Swavalamban scheme, have to submit their request through their nearest CRA registered POP/POP-SP/AGGREGATOR.

Q27. How the annuity OR monthly pension is paid ?

Monthly pension /Annuity will be paid through direct bank transfer to the specified subscribers bank account only.

Q28. What income tax reliefs are available to the individuals contributing to NPS ?

Tax Benefits on Contribution to NPS –

For both salaried and self-employed individuals, an additional deduction for investment up to Rs.50,000/- has been provided under section 80CCD(1B) of the Income Tax Act, 1961

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which is over and above the ceiling of Rs.1,50,000/-. Therefore, the total deduction that can be claimed for own contribution to NPS can go upto Rs.2 lakh.

Q29. I have a NPS account and have a grievance on the services provided. To whom shall I report and how ?

The subscriber can raise grievance through any of the modes mentioned below –

Call Centre/Interactive Voice Response System (IVR) –

The Subscriber can contact the CRA call center at toll free telephone number 1-800-222080 and register the grievance by using T-PIN.

Dedicated Call center executives.

Physical forms direct to CRA

The Subscriber may submit the grievance in a prescribed format to the POP – SP who would forward it to CRA Central Grievance Management System (CGMS).

Subscriber can directly send form to CRA.

Web based interface

The Subscriber may register the grievance at the website www.cra-nsdl.co.in with the use of the I-pin allotted at the time of opening a Permanent Retirement Account.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Contact number

Email Id

Shri Vipul Khandelwal

Manager

9650332588

vipul.khandelwal@csc.gov.in

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CH-10 I : FASFAG

Q1. What is Electronic Toll Collection (ETC) / FASTag?

NHAI has rolled out a programme for Electronic Toll Collection on Toll Plazas on National Highways to be called FASTag.

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas. FASTag has a validity of 5 years and after purchasing it, you only need to recharge/ top up the FASTag as per your requirement.

FASTag offers near non-stop movement of vehicles through toll plazas and the convenience of cashless payment of toll fee with nation-wide interoperable Electronic Toll Collection Services.

Q2. What are the benefits of using FASTag ?

Following are the benefits –

Ease of payment – No need to carry cash for the toll transactions, saves time

Near non-stop movement of vehicles leading to lower fuel cost.

Online Recharge – FASTag can be recharged online through Credit Card / Debit Card / NEFT/ RTGS or Net banking

SMS alerts for toll transactions, low balance, etc.

Online Portal for customer.

Incentive: You can avail a cash back of 5% on all Toll payments using FASTag in 2018-19

Other benefits are :

Environmental benefit	Social benefit	Economic benefit
Environmental benefit	Social benefit	Economic benefit
• Reduced air pollution	• Reduced toll payment hassles	• Reduced effort in management at toll plaza

• Reduced use of paper	• Analytics for better Highway management	• Reduced effort in monitoring centrally

Q3. On which highways / roads FASTag can be used ?

FASTag is presently operational at 350+ toll plazas across National Highways. More toll plazas will be brought under the FASTag programme in the future.

Q4. How can I buy FASTag and what documents are required ?

The customer may visit any of the Point of Sale (POS) locations at Toll Plazas / Issuer Agency to get his/her FASTag account created. Customer may call on customer care number of the Issuer Agency to know more details.

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Customer need to submit a copy of the following documents along with the application for FASTag :

Registration Certificate (RC) of the vehicle.

Passport size photograph of the vehicle owner

KYC documents as per the category of the vehicle owner ( individual / corporate) :

Individual

ID proof and Address proof from the list mentioned, and 1 passport size photograph

Driving License PAN Card Passport Voter ID Card

Aadhaar with Address

For instance, valid driving license would be sufficient for Address & ID proof.

For Corporate customers and other details, please visit web site of the participating banks / issuer Agency.

Note :

Issue of FASTag is subject to verification of original documents mentioned above by the issuing agency.

Customers are advised to bring originals of above documents while visiting PoS for purchase of FASTag.

The FASTag will be fixed on the vehicle’s windshield by the representative of the Issuer

Agency only.

Any representative of the vehicle owner can provide the above documentation and information and purchase the FASTag.

Q5. How will I get to know if and how much toll has been debited ?

The customer will receive an SMS with requisite details to his registered mobile number as soon as the toll transaction takes place. Periodic statement of account may also be obtained on website of the Issuer Agency after registration by the customer.

Q6. Do I need to use any specific lane at the toll plaza for FASTag ?

A vehicle with FASTag may use any lane at toll plazas by making cash payment. However, the FASTag will work only in the lanes demarcated for FASTag.

Vehicle without valid FASTag entering FASTag lane will be charged double the applicable toll amount in cash.

Q7. Can I avail a Monthly Pass or Local Pass ?

The monthly pass facility is specific to each toll plaza. You may call customer care of the participating bank / issuer agency for further details.

Q8. How and where do I finally pay the toll ?

Issuer Agency will electronically deduct the applicable toll fee from the customer’s account linked to the FASTag. This deduction will be done post the toll transaction. The customer needs to adequately fund the account which is linked to FASTag. This recharge process may be termed as top-up.

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Q9. How can I recharge my FASTag account ?

You may recharge your FASTag account by making payment through online through Credit Card/ Debit Card/ NEFT/ RTGS or through Net Banking. FASTag account can be recharged upto ₹ 1,00,000.00 (Rupees One Lakh only).

Q10. How would I cross toll plaza, if FASTag equipment are not working ?

Please refer to Standard Operating Procedure (SoP) for FASTag user.

Q11. Is there any minimum value for such recharge / top up ?

Yes, the minimum recharge amount is Rs. 200.

Q12. I have two vehicles, can I use one FASTag for two vehicles ?

No, You will need to take two separate FASTags for the two vehicles.

Q13. Can a FASTag bought for my one vehicle be used for another vehicle ?

No, FASTag is issued to each vehicle based on KYC documents submitted. If a FASTag for instance bought for one Car is used for a Truck then such FASTag shall get blacklisted resulting into denial of vehicle passage from FASTag lanes on Toll Plazas. FASTag users are advised to desist from such practice.

Q14. What do I have to do if I lost my FASTag? What will happen to the account balance ?

You will need to call customer care number of the issuer agency to block your FASTag. Once you take a new account, the issuer agency will transfer the balance to the new account.

Q15. How would I know that the correct user fee has been deducted from my FASTag account?

Customer will receive an SMS alert in your registered phone number each time an amount is deducted from your FASTag account. Fee payable on each toll plaza may be seen on www.nhtis.org in addition to displayed at concerned toll plazas.

Q16. How would I report an incorrect deduction and how will I get back the same ?

Customer can report an incorrect deduction by calling us at customer care number of the issuer agency. The agency will review your request and necessary action.

Q17. How do I block my FASTag account, in case my vehicle is lost ?

Customer can call up customer care of the issuer agency and block his / her FASTag account.

Q18. I have new vehicle fitted with RFID Tag. How to get it activated ?

Please contact the PoS of respective Issuer Agency.

Q19. Can the tags purchased earlier be used ?

Only RFID Tag purchased earlier may be used, in case of any problems, please contact the PoS of issuer Agency. Any other type of Tag will not work on FASTag lanes.

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Q20. Can FASTag be used for passage through toll plazas on the National Highways ?

FASTag can be used on all toll plazas on National Highways where it has been integrated.

Q21. I have FASTag and also balance in my linked account, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not ?

Please refer to steps under Standard Operating Procedure (SoP) for FASTag user. Customer to raise a request regarding the same by calling customer care of the respective Issuer Agency.

Q22. I reside within 10 Km of a particular Toll plaza. Do I need to take FASTag to get the concessions available for local vehicles ?

Yes, you can, if you need to access and use FASTag lane and to avail cash back.

Q23. What if I relocate to another City ?

FASTag will work on all enabled toll plazas. In case of change in city or address, the customer should inform only the Issuer Agency.

Q24. Can one vehicle use more than one FASTag ?

It is strictly prohibited to purchase two FASTag for one vehicle. In case of multiple FASTag, customer will be responsible for operational issues.

Q25. What if I sell/ transfer my car ?

In case of car being sold or transferred; only the Issuer Agency needs to be informed.

Q26. What if the FASTag gets damaged ?

The vehicle owner/ user could approach the Issuer Agency for replacement of FASTag.

Q27. Can FASTag be used at places other than National highways ?

It is planned to extend usage of FASTag to toll plazas at State highways for tolling, parking lots for parking charge and various other payments at wayside amenities.

Q28. What if the vehicle owner/ user has a grievance ?

The primary point of contact for the vehicle owner/ user is the Issuer Agency, contact details for which will be shared at the time of FASTag issuance. IHMCL can be approached as the next escalation level.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.	Name	Designation	Contact number	Email Id
1.	Shri Neeraj Deswal	Manager	011 49754975-274	neeraj.deswal@csc.gov.in
2.	Shri Harish Oberoi	Project Manager	9971382233	harish.oberoi@csc.gov.in
3.	Shri Shekhar Chauhan		8851760898	shekhar.chauhan@csc.gov.in

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CH-10J : HDFC FASTag

Q1. What is Fastag ?

Fastag is a simple to use, reloadable tag which enables automatic deduction of toll charges and lets you pass through the toll plaza without stopping for the cash transaction. Fastag is linked to a prepaid account from which the applicable toll amount is deducted. The tag employs Radio-frequency Identification (RFID) technology and is affixed on the vehicle’s windscreen after the tag account is active.

Q2. Fastag ordered and received but how to issue the tags ?

Open HDFC fastag portal through digital seva portal under electronic toll menu and click on “digital seva connect”. Click Recharge & Issuance option, again enter CSC ID & Password to log-in.

Q3. How to register a tag ?

For registration process, please follow the below steps –

Click on HDFC fastag> click on digital seva connect> click on recharge and issuing> click on new creation> Fill all details> Select Vehicle class > select bar code> click on register.

Q4. During registration in Scan, bar code section shows ‘Bar code not available’

– What to do ?

First you need to select vehicle class in vehicle details section, enter the barcode number. In case, you do not see bar code in bar code section, please mail us at fastag@csc.gov.in with your Order Id and CSC ID.

Q5. What is multiple tag registration ?

If a customer has more than one vehicle individually, you can register it on multiple tags on same mobile number.

Q6. At the time of recharge of a customer, if we get the Error message, “YOU

EXCEEDED THE LIMIT FOR THIS MONTH”, what I can do ?

Bank will approve customer KYC, after that customer recharge 1L.

Q7. Where do we get Fastag registration form ?

You get fastag registration form from digital Seva portal in helpdesk option.

Q8. One of the customers Tag is not reading at any toll plaza or tag was damaged by customer. How to replace the Tag ?

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Q9. How to recharge customer fastag account ?

Login your Fastag HDFC portal> click on issuance center > after click on recharge >enter customer mobile number > enter amount (minimum amount is 200) > click on submit option.

Q10. Where do we see our registered customer details and other details (mapped tag, transaction history, etc) ?

You can see all these details in Report Section.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Contact number

Email Id

Shri Neeraj Deswal

Manager

011 49754975-274

neeraj.deswal@csc.gov.in

Shri Harish Oberoi

Project Manager

9971382233

harish.oberoi@csc.gov.in

Shri Shekhar Chauhan

8851760898

shekhar.chauhan@csc.gov.in

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CH-10K : SBI FASTAG

Q1. What is Fastag ?

Fastag is a simple to use; reloadable tag which enables automatic deduction of toll charges and lets you pass through the toll plaza without stopping for the cash transaction. Fastag is linked to a prepaid account from which the applicable toll amount is deducted. The tag employs Radio-frequency Identification (RFID) technology and is affixed on the vehicle’s windscreen after the tag account is active.

Q2. I ordered Fastag and received the Tag, but I do not know what is ID and Password ?

Within 24-48 Hours of your ordering for Fastag, Your SBI Fastag credential will be created, and you will receive Fastag ID and password on your Registered Mobile number and mail ID.

If you do not receive your ID and password, please open SBI fastag portal through digital seva portal and click on recharge and issuance or direct open through below link – https://fastag.onlinesbi.com/AGENTADMIN/Login

In place of ID, kindly put your registered mobile number (given at SBI Fastag registration time), Capture code and click on forget password, you will receive your password on your registered mobile number.

Q3. I login SBI Fastag portal but how to do register Fastag ?

For registration, process please follow the below step –

Click on customer registration>Again click on customer registration>Select KYC type>select Individual or corporate>Fill all details>Select Vehicle class >select bar code>click on register.

After successful registration, click on Vehicle image option, click on Tag verify, Click on otp verify and upload vehicle image.

Q4. At the time of registration, in Scan bar code section it is shown ‘Bar code not available’ – What to do ?

First you need to select vehicle class in vehicle details section; you will see your all bar code of that class in scan bar code. After this if you not see barcode in scan bar code section please send a mail to fastag.csc.gov.in with your SBI Fastag ID, Order Id,

Q5. I do not see final registration option in customer registration. How to see it ?

First verify customer mobile number; without verification of customer’s mobile number, you cannot see registration option.

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Q6. What is the difference between Individual and Corporate Registration ?

If a customer has single vehicle, you should register it on individual account. However, if a customer has more than 10 vehicles and want to manage it with a single wallet (Mobile number), you will register it on corporate account, but in corporate account minimum amount of wallet balance to be maintained is 5000/-.

Q7. I registered a customer in corporate account. What is the next process ?

After completion of Corporate registration, please mail to fastag.csc.gov.in and raghav.mishra@csc.gov.in with customer’s corporate registered mobile number, and vehicle details in below excel format –

Vehicle No.

R C No.

Chasis No.

Engine No.

Registration

Vehicle

Commrcial

Vehicle

Location

Class

Vehicle

Description

XXXXXXXXXX

car

You can download this excel format from given link. Please don’t put any space and special character in any cell.

After sending excel sheet, central team will upload it on portal within 24 hrs and send a conformation mail to you or call you, after conformation you click on corporate registration and put customer corporate registered mobile No. and vehicle No. and register one by one vehicle. (put bar code manually). After vehicle registration, click on corporate management, select corporate account and click on submit option – (Please select appropriate options)-

Payment Type

Top-Up Type

Amount Deduction Type

Prepaid

Manual Topup

Auto Topup

Wallet wise

Tag wise

Amount Configuration

Regular Rate

Discount Rate

Click on Register Option

Q9. What is the difference between Tag wise and wallet wise ?

If Customer manages his corporate account with a minimum balance of Rs 5000/-, kindly select wallet wise and this account will be managed by single wallet.

If a customer is not able to take minimum amount of Rs 5000/- to his account, kindly click on tag wise; in tag wise, customer need to take minimum recharge amount for every Tag.

Q10. What is multiple tag registration ?

If a customer has more than one vehicle individually, you can register it on multiple tag registration.

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Q11. How to download proof of fitment ?

Click on customer registration> click on proof of fitment> put customer mobile no> click on submit option> click on print.

Q12. When we recharge of a customer and if we get “YOU EXCEEDED THE LIMIT FOR THIS MONTH”, what I can do for this error ?

You registered this customer in limited KYC. Hence, first you need to upgrade customer KYC.

Q13. How to upgrade customer KYC ?

Login your agent portal> click on upgrade customer KYC> Put customer registered mobile No.> click on submit option> fill all details, and upload customer address proof, Id proof, customer KYC (Aadhaar or Pan) and click on upgrade KYC.

After upgrade kyc for approval please send a mail to fastag.csc.gov.in with customer register mobile No.

Q14. Where do we get Fastag registration form ?

You get fastag registration form from digital seva portal.

Q15. My Fastag (agent) portal has low balance. How to recharge my account ?

You can recharge or purchase credit limit through digital seva portal. Kindly follow the below steps –

Open digital seva portal> click on SBI fastag> click on SBI credit limit > select amount (Minimum 5000 and Max. 50000 in one time multiple of 5000). This amount will be deducted from your digital seva wallet. After deduction of amount, you will receive this amount on your fastag account within 1 hr.

Q16. By mistake I put wrong vehicle number and registration is complete. How to correct this ?

To correct vehicle No. or Chassis No., please follow the steps indicated below –

Click on customer registration>again click on customer registration> click on view customer details> put customer register mobile no> click on submit option> click on Edit option> edit vehicle no or chassis no> click on submit.

Q17. One of the customers Tag is not reading at any toll plaza or tag was damaged by customer, How to replace the Tag ?

If tag was damaged or cannot be read at any toll plaza, please send excel sheet in the below given format to fastag.csc.gov.in –

Sl No.

Customer’s

Mobile No.

Name

Old Tag No.

Tag ID

Vehicle No.

New Tag No.

Agent Name

Agent’s

Mobile No.

Agent’s ID

Replacement

Reason

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Old Tag photo must be presented with vehicle if tag is not read at any toll plaza.

After replace the tag, you will receive a conformation mail from central team; kindly check in your system and then change.

Q18. One of the customer accounts has been blocked. What may be the reason and how to remove this ?

If a customer does not recharge his wallet and his account goes in low balance and if then also he does not recharge the tag and cross the toll, then his account will be blocked from NHAI.

For removing the blockade, send customer mobile No. and screen shot of blocked account that shows in your system, to fastag.csc.gov.in. You can check from customer management.

Q19. How to recharge customer’s fastag account ?

Login your Fastag agent portal> click on tag recharge> put customer mobile No.> put amount (minimum amount is 200) > click on submit option.

Q20. One customer purchased tag from other SBI agent, but now he wants to recharge from me. Is it possible ?

Yes, it is possible. You can recharge also that SBI Fastag customer who has not purchased tag from you.

Q21. Where do we see our registered customer details and other details (mapped tag, transaction history, etc) ?

You can see all these details in Report Section.

Q22. We registered a customer, but he did not receive any ID and password. How the customer could recharge himself ?

If a customer does not receive any credential, please click on below link –

https://fastag.onlinesbi.com/SBIETCB2C/Home

In place of Id, kindly put customer’s registered mobile number, and click on forget pin. Customer can recharge himself through this portal

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Contact number

Email Id

Shri Neeraj Deswal

Manager

011 49754975-274

neeraj.deswal@csc.gov.in

Shri Harish Oberoi

Project Manager

9971382233

harish.oberoi@csc.gov.in

Shri Shekhar Chauhan

8851760898

shekhar.chauhan@csc.gov.in

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CHAPTER-11

HEALTHCARE SERVICES

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CH-11A : HEALTH SERVICES – TELE MEDICINE

Q1. What is “Telemedicine” service ?

Tele-medicine, derived from a Greek word “Tele” meaning “distance” and a Latin word “mederi” meaning “to heal“.

Telemedicine is the form of primary care offered through a CSC, where the patient seeks the doctor’s advice about non-emergency medical problems, which don’t require immediate doctor‘s location visit. It doesn’t replace face-to-face consultation when it is needed, but complements it.

With the aim to provide grass root level access points for health consultation among the communities, to change health seeking behavior of adopting digital services and to promote

preventive health care services among the rural India, CSC is offering video based tele-consultation service throughout India at affordable rates, using CSC “DigitalSeva transaction portal.

Q2. What are the available platforms of Telemedicine ?

Apollo Telemedicine Platform

CSC Telemedicine Platform

Q3. What are the various specialties available at CSC telemedicine platform ?

Allopathy

Ayurveda

Homeopathy

e-pashu

Q4. What amount patient has to pay for telemedicine consultation ?

For Allopathy consultation, Rs.100 is to be paid by the patients.

For Ayurveda and Homeopathy, Rs. 50 is to be paid.

Q5. What is the VLE commission structure ?

In Allopathy consultation, VLE will get a commission of Rs. 38.60,

In Homeopathy and Ayurveda/Homeopathy and e-Pashu, it is Rs. 20.10

Q6. How a patient will talk to the doctor ?

Patient will get consultation from doctor through video calling at his nearest CSC Centre.

Q7. What are Pre-requisite materials for video consultation required at CSCs ?

Laptop/Desktop, internet connectivity, web-camera, headphones with Mic & Printer.

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Q8. What internet connectivity speed is required to make video consultation ?

512 kbps for Apollo Telemedicine and 216 kbps for CSC Telemedicine Platform.

Calling process in CSC telemedicine platform

https://drive.google.com/file/d/12rR5HPCqsAJUriAawqwnxxGBnMxms5_p/view?usp=sha ring

Calling process in Apollo telemedicine platform

https://drive.google.com/file/d/1W6PFwQ7U_tg9K69bYHReTfaYHJ_H2C3H/view?usp=sharing

Q9. Can a patient speak to the doctor on phone call ?

No the patient can speak to a doctor only via Video Call from his nearest CSC Centre.

Q10. From where I can view/download prescription ?

Click on Health Services

Choose CSC Telemedicine

Click on “Dashboard” then “View”.

Q11. What are the consultation timings ?

In CSC Telemedicine patients can consult doctors from 8am to 8pm (Monday-Sunday) whereas Apollo Tele-Medicine is on appointment basis.

Q12. What all languages are available for consultation ?

CSC Telemedicine – English, Hindi, Bengali, Tamil, Telgu, Kannada, Marathi, Tulu and Gujarati

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Apollo Telemedicine – English, Hindi

Q13. In how many days will the patient receive his homeopathy medicines ?

Medicines will be delivered at CSC Centre on the name of the patient in 7 working days from the date of ordering the medicines.

Q14. From where the patients will get his medicine ?

VLE can order the prescribed medicines from digital seva portal for the patients and patient can collect his medicines from CSC centre.

Q15. Do patients need to pay for medicine or courier ?

Yes.

Q16. Who will direct the patients on consumption of medicine ?

Doctors and VLE’s will help the patients to understand the consumption of medicine.

Q17. What if VLE/Patient is facing issues in process ?

You can write us at heath@csc.gov.in .

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Contact number

Email Id

Ms Archi Sharma

HOD

9953858698

archi.sharma@csc.gov.in

Md Saleem

Executive

8375010027

mohd.saleem@csc.gov.in

Ms Vriti Gamta

Executive

7982913624

vriti.gamta@csc.gov.in

Shri Abhishek Kothari

Senior Executive

8979516515

Abhishek.kothari@csc.gov.in

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CH-11B : HEALTHCARE SERVICES – HEALTH HOMEO

Q1. What is “Health Homeo” plan ?

CSC-SPV has instituted a new initiative for the treatment of citizens through an alternate form of medicines which is risk free i.e. Homeopathy. This service is a cost effective homeopathy treatment for rural masses. It is a combination plan of Tele-medicine consultation & Homeopathy medicine service delivery to the doorsteps of an individual of rural areas.

Q2. What are the available packages ?

There are 3 plans available.

Health Homeo 199 plan is a 1 month trial plan which provides 2 tele-consultations and 1 medicine courier to the patient.

In Health Homeo 499 plan, patient gets 5 video consultations with the doctor for duration of 3 months, 2 medicine couriers and a family kit.

Health Homeo 999 plans is one year family plan in which 9 consultations, 6 couriers and a family kit is given to the patient. It is known as a family plan because family members of the registered patient can also get free consultation in this plan.

Q3. Who can avail of this service ?

Any citizen who is suffering from any ailment can avail this package.

Q4. Are family members also included ?

Family members of the registered patients can consult the doctor for free in Health Homeo 999 only. Medicines for the family members are not included in the package.

Q5. What patient will get in this service and what is the commission structure for VLE ?

PLANS

HH-199 1month TRIAL PLAN

HH-499 3-Months Plan

HH-999 1-year plan

Duration

1 MONTH

3 Months

12 Months

Price to be paid by patient

199

499

999

Tele-Consultations

2 consultation

1+4 consultation

1+8 consultation

Free medicine Couriers

Family Kit

Yes

VLE Commission

100

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Q6. What is family kit ?

It is a kit containing medicines for day to day utilization. Details of family first aid kit are

given in Annexure-G.

Q7. What documents are required from patient and family members for registration ?

Government ID card (Aadhaar Card/Driving License/PAN Card/Voter ID Card)

Q8. Is it required to fill VLE registration form every time he registers a new patient ?

No, it has to be filled only once for taking the details of VLE for medicine courier dispatch process.

Q9. What is the Patient Registration Process ?

https://drive.google.com/file/d/1kuRks40i3GRdVpzkXQK4I4m5ogkazmbD/view?usp=sharing

Q10. What is the size required of the picture to be uploaded ?

18 kb

Q11. How patient will talk to the doctor ?

Patient will get consultation from doctor through video calling.

Q12. Pre-requisite material for video consultation ?

Laptop/Desktop, internet connectivity, web-camera, headphones with a mic

Q13. What internet connectivity speed is required to make video consultation ?

216kbps

Q14. From where I can view/download prescription ?

Click on “Health Services”

Click on “Health Homeo 999”

Choose “Health Homeo Registration”

Click on “Claim Package”

Click on “Speak to Homeo Doctor”

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Q15. What are the consultation timings ?

Patient can consult doctors from 8am to 8pm (Monday-Sunday)

Q16. What all languages are available for consultation ?

English, Hindi, Bengali, Tamil, Telegu, Tulu, Gujarati, Marathi, Kannada

Q17. In how many days will the patient receive his medicines ?

Medicines will be delivered at CSC Centre on the name of the patient in 7 working days from the date of consultation.

No medicine or family kit will be dispatched without video consultation with doctor.

Q18. From where the patient will get his medicine ?

Patient can collect his medicines from CSC centre.

Q19. Who will direct the patients on consumption of medicine ?

Doctors and VLE will help the patients to understand the consumption of medicines.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Contact number

Email Id

Ms Archi Sharma

HOD

9953858698

archi.sharma@csc.gov.in

Md Saleem

Executive

8375010027

mohd.saleem@csc.gov.in

Ms Vriti Gamta

Executive

7982913624

vriti.gamta@csc.gov.in

Shri Abhishek Kothari

Senior Executive

8979516515

Abhishek.kothari@csc.gov.in

137

CH-11C : HEALTHCARE SERVICES – JAN AUSHADHI

Q1. What is Pradhan Mantri Bhartiya Janaushadhi Pariyojana ?

‘Pradhan Mantri Bhartiya Janaushadhi Pariyojana’ is a campaign launched by the Department of Pharmaceuticals, Govt. Of India, to provide quality medicines at affordable prices to the masses through special kendra’s known as Pradhan Mantri Bhartiya Jan Aushadhi Kendra. Pradhan Mantri Bhartiya Jan Aushadhi Kendra (PMBJK) has been set up to provide generic drugs, which are available at lesser prices but are equivalent in quality and efficacy as expensive branded drugs.

Q2. What is a Generic Medicine ?

Generic medicines are unbranded medicines which are equally safe and having the same efficacy as that of branded medicines in terms of their therapeutic value. The prices of generic medicines are much cheaper than their branded equivalent.

Q3. How the quality, safety and efficacy of generic medicines are ensured ?

The quality, safety and efficacy of medicines are ensured by getting each batch of medicines procured from CPSUs as well as private suppliers tested from NABL approved laboratories and conforming to the required standards before the same are supplied to PMBJK from the Central Warehouse of BPPI.

Q4. Are generic drugs as effective as branded ones ?

The generic drugs are having the same efficacy and therapeutic value as that of branded medicines.

Q5. How do generic medicines benefit the patients ?

The cost of generic medicines having the same quality as that of branded medicines is cheaper than their branded equivalent.

Q6. Is there a collaboration between BPPI and CSC ?

BPPI (Bureau of Pharma Public Sector Undertakings of India) which has been established under the Department of Pharmaceuticals, Govt. of India, & CSC e-Governance Services India Limited an SPV under Ministry of Communication & IT, has a mutual agreement which is signed on the date 25 August, 2015 where its allows a Common Service Center (CSC) to open a Jan Aushadhi Store with assistance & help from BPPI.

Q.7 What are the medicines available from Pradhan Mantri Bhartiya Jan Aushadhi Kednra and what are their prices ?

A list of medicines with their MRP which are presently available are given under the heading “Price List of PMBJP medicines” on website – http://janaushadhi.gov.in/price_list_of_JAS_medicines.html.

More medicines are being added to this list on as an need basis.

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Q8. How the medicines are procured and supplied to Pradhan Mantri Bhartiya Jan Aushadhi Kendra ?

CSC VLEs can procure their medicine stock directly from the Central Warehouse of BPPI which will get delivered to them through courier.

Q9. What are the requirements for opening a Pradhan Mantri Bhartiya Jan Aushadhi Kendra by organization/individual other than government nominated ?

Own space or hired space duly supported by proper lease agreement;

Minimum required space conforming to standards as approved by the BPPI i.e. 120 sq. ft.

VLE should either have or can hire someone with the following qualification:

Diploma in pharmacy (D.Pharm)

Bachelor of Pharmacy (B.Pharm)

Master of Pharmacy (M.Pharm)

Sale license from competent authority (Retail drug license in the name of the applicant and/or Tin No.);

Proof of securing a pharmacist with computer knowledge (name of the pharmacist, Registration with the State Council etc. needs to be furnished)

Q10. What is the procedure for opening a Pradhan Mantri Bhartiya Jan Aushadhi Kendra ?

Interested VLE has to send the required documents (aadhar card, pan card,lease agreement/rent agreement and pharmacist certificate) on health@csc.gov.in. after verification of documents, VLE will get initial approval letter.

VLE will then approach to drug inspector/CMO with all the relevant documents to apply for drug license on the name of JAN AUSHADHI MEDICAL STORE.

After inspection by drug inspector, VLE will get the drug license and can open his JAN AUSHADHI STORE.

Q11. Does VLE need to pay any charges for opening Jan Aushadhi Kendra ?

VLE need to pay an application fee of Rs.100 for opening Jan Aushadhi Kendra and a fee of Rs.3000 for the application of drug license at State drug controller authority.

Q12. What incentives are available to a Pradhan Mantri Bhartiya Jan Aushadhi Kendra owner ?

An amount of Rs.2.5 lakh shall be extended to NGOs/agencies/individuals establishing JAK in government hospital premises where space is provided free of cost by Govt. to operating agency: Rs. 1 lakh reimbursement of furniture and fixtures Rs. 1 lakh by way of free medicines in the beginning Rs. 0.50 lakh as reimbursement for computer, internet, printer, scanner, etc JAK run by private entrepreneurs / pharmacists / NGOs / Charitable organizations that are linked with BPPI headquarters through internet shall be extended an incentive up to Rs. 2.5 lakhs. This will be given @ 15% of monthly sales subject to a ceiling

139

of Rs. 10,000/- per month up to a limit of Rs. 2.5 lakhs. In NE states, i.e. naxal affected areas and tribal areas, the rate of incentive will be 15% and subject to monthly ceiling of Rs. 15,000 and total limit of Rs. 2.5 lakhs.

For SC/ST and differently abled persons applied in individual category shall be benefited with free medicines worth of Rs. 50,000/- to set up their Pradhan Mantri Bhartiya Jan Aushadhi Kendra in the beginning. Remaining amount i.e. Rs. 2.00 lakhs will be given in the form of incentive, as per above norms.

Q13. What are the margins provided to VLE by CSC ?

VLE will get a margin of 16% on the purchase of medicine stock.

Q14. Why Drug Licence is necessary to open Jan Aushadhi store ?

Drug Licence is the legal authorization to the person to sale the drugs in the concerned area.

Q15. What if a VLE is not a pharmacist ?

In case VLE is not a pharmacist he can hire a person who has one of the following Degree {(Diploma in Pharmacy (D.Pharm), Bachelor in Pharmacy (B. Pharm)}

Q16. Is it necessary to have a pharmacist to open Jan Aushadhi store ?

Yes, according to the Pharmacy Act, it is mandatory for every shop involved in sale of drug to have one qualified Pharmacist.

Q17. What is the Minimum Investment for opening Jan Aushadhi store ?

There is no such limit of minimum investment from BPPI.

Q18. What if a VLE already has the Drug Licence ?

In that case VLE has to apply for change in name to State Drug Authority From present name to “Jan Aushadhi Store”. (CSC SPV is trying to change this clause)

Q19. Can the Jan Aushadhi store be opened on the site other that VLE CSC centre ? Jan Aushadhi store can be opened at the VLE CSC centre only.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Contact number

Email Id

Ms Archi Sharma

HOD

9953858698

archi.sharma@csc.gov.in

Md Saleem

Executive

8375010027

mohd.saleem@csc.gov.in

Ms Vriti Gamta

Executive

7982913624

vriti.gamta@csc.gov.in

Shri Abhishek Kothari

Senior Executive

8979516515

Abhishek.kothari@csc.gov.in

140

CH-11D : HEALTHCARE SERVICES – DIAGNOSTIC SERVICES

Q1. A CSC center can offer what all diagnostic services ?

CSC offers two types of diagnostic services:

Invasive

Non-Invasive services

Q2. What are Invasive & Non-invasive services ?

Non-invasive basic body vitals can be tested by installing online health kiosk at CSCs centers.

Below is the list of body vitals that can be tested at Common Service Centers at an affordable cost.

Body temperature

ECG with & without doctor ratification

Spirometery

Oximetry

Blood pressure

Glucose Test.

Urine Routine

Dengue

Malaria

Q3. What are the criteria for selection of Common Service Center for the installation of the device ?

Criteria for selection of Common Service Center for the installation of the device are –

Tele-medicine transactions, and

Operational Jan Aushadhi store.

Q4. What is the average cost of these tests ?

The test price varies between Rs.10-Rs.100

Q5. Are there any charges for this installation ?

VLE has to make a security deposit against the device & a commitment of performance.

Q65. What is Invasive Service ?

Under Invasive services a VLE is trained as a Phlebotomist & can act as blood collection agent.

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Q7. Are there any charges for training under Phlebotomy ?

Yes a VLE has to pay the following –

1600 for Training

1000 for certification

Post training VLE has to buy operational material for commencing operations at his CSC.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Contact number

Email Id

Ms Archi Sharma

HOD

9953858698

archi.sharma@csc.gov.in

Md Saleem

Executive

8375010027

mohd.saleem@csc.gov.in

Ms Vriti Gamta

Executive

7982913624

vriti.gamta@csc.gov.in

Shri Abhishek Kothari

Senior Executive

8979516515

Abhishek.kothari@csc.gov.in

142

CH-11E : HEALTHCARE SERVICES – STREE SWABHIMAN

Q1. What is “Stree Swabhiman”?

It is a CSC SPV initiative in the area of female hygiene for making and providing sanitary napkins at an affordable price to especially the rural and tribal females of India under the brand name “Stree Swabhiman”.

Q2. Who can setup Sanitary Napkin Manufacturing Unit ?

Anyone can setup this Unit by investing setup cost.

Q3. What are the equipment used in MMU?

Rolling raw material device

Pressing plate

Wings gumming device

UV radiation sterilizer

Back Gumming Device

Q4. What material used to make this product ?

“Stree Swabhiman” product is made up of :

Virgin Wood Pulp sheet

Gel Sheet

Non-Women White Sheet

Silicon Paper

PE Back Sheet (White Color)

Gum Eco friendly

Plastic Cover for Packing.

Q5. How many workers required in an MMU ?

Usually 6 to 10 Women (Adult) workers are required to run a Stree Swabhiman MMU.

Q6. What is the productivity of a Unit in a day ?

In a day 1200-2000 pieces can be produced depending upon manpower’s efficiency.

Q7. Why should I Choose Stree Swabhiman product ?

Material used like Virgin wood pulp sheet, large wings etc. makes it more comfortable and keeps girls /women irritation free for a long time make it more useful than others. Apart from this the product is Bio-degradable, eco-friendly.

Q8. How it is better than other competitive products ?

Most of the sanitary products available in the market are made up of plastic or cotton latex products which can harm the skin in long use, whereas in product “Stree Swabhiman” only

143

virgin wood pulp sheet used with non-woven white sheet for comfort. Also due to heavy soaking capacity and extended side protection it keeps women irritation free for extra more hours.

Q9. How these Sanitary Napkin made ?

This napkin made by experience workforce (women worker) under a very hygienic condition maintaining the standard norms of WHO.

Q10. What is the quality of Product ?

These pads are comfortable and soft for the skin. Virgin wood pulp sheet & non- woven sheet used in this pad wick moisture away and absorb heavy quantity of flow and leave you feeling drier.

Q11. What is absorbing capacity of the Pads made under “Stree Swabhiman”?

It contains Liquid / Gel without leakage for more than 8 to 12 hours.

Q12. Why it is so slim ?

Single gel sheet used in this product can absorb liquid more than another pads available in market. As the width of Gel Sheet is less than cotton it looks Slim.

Q13. How many pieces in a Packet ?

There are 8 sanitary Napkins in a single packet.

Q14. What size are the available ?

Currently we are providing 260 mm size sanitary napkin which is equal to the XL, it will be scaled up to all the sizes very soon.

Q15. Where one can sell this product ?

Nerarby Schools, Colleges, Medical Halls, Hospitals etc.

Q16. What to do with waste material ?

Waste material can be utilised to prepare pads for the womens after delivery and it can be sold out or delivered to the hospitals.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Contact number

Email Id

Ms Ritu Godra

Executive

9582063509

ritu.godra@csc.gov.in

Shri Kumar Pushpendra

General Manager

9540007929

mohd.saleem@csc.gov.in

144

CH-11F : HEALTHCARE SERVICES – E-PASHU CHIKITSA

Q1. What is ePashu Chikitsa Service ?

CSC centres can now extend their helping hands to pet owners of livestock (Pashu Palak/farmers) by providing tele-consultations from the prominent veterinary doctors in their locality through CSCs.

Q2. What is the benefit out of it ?

Tele-Health consultancy is an innovative service to facilitate animal care at the door step of the farmers via tele-consultation. It will provide low cost veterinary facilities to the farmers in order to keep them safe from quacks of animal diseases. Farmers may visit the Common Services Centres (CSCs) to get consultations from prominent veterinary doctors for treatment of various deadly animal diseases and at the same time get the prescription and advice towards precaution and safety of their livestock from various diseases.

Q3. What is the url of service portal ?

Service is available at www.krishaksarathi.org/epashu or can be access through digital seva portal under health services. User Manual and banner can be downloaded from the portal.

Q4. What is process flow to avail this service ?

The following Process Flow will be followed in E-Pashu Chikitsa-

The	picture		of		Farmer	would visit	CSC	The pictures would be
diseased		part	of		Farmer	would visit	CSC	The pictures would be
animal		would	be		and do	registration	for	shared	with team of
captured		by	the		doctor appointment.			veterinary doctors.
farmer.
Farmer		will share		picture,
video and details about the					Preferably, doctor would			The	doctors	will
diseased		part	of	animal	consult farmer through			diagnose	and send	the
through		his/her	mobile to		video	conferencing on		advice/ prescription		for
veterinary doctor’s				mobile	mobile/laptop.			the animal to the VLE.
number

Doctor can do video call and chat

and prescribe the medicine .

Q5. What are the diseases covered under this Service?

E-Pashu Chikitsa will generally cover the following diseases –

145

Mastitis

Milk Fever

Silent Heat

Repeat Breeding

Endo parasitic and Ecto parasitic Infestation

Decrease in milk yield

Pneumonia

Skin disease

Fever

Diarrhoea

Hemorrhagic septicaemia

Rickets

Maggot infestation

Q6. What is the fee for this service ?

Rs. 50 will be paid by the farmer to the VLE (18% GST will be applicable) to avail this service.

Q7. What is actual wallet deduction ?

VLE pays Rs. 16.96 with TDS.

Q8. What are the information asked during the appointment ?

Famer name, Mobile number, Animal category, Age of Animal, Description/Symptoms of problem with animal, Photo of deceased part etc.

Q9. How these information are used by CSC SPV?

The farmer’s personal information are used for the purpose of communication with farmer to diagnose the disease.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Contact number

Email Id

Shri Omveer

Assistant Manager

8447491161

omveer@csc.gov.in

146

CHAPTER-12

TOURS & TRAVELS

147

CH-12A : TOURS & TRAVELS – IRCTC Services

Q1. How to enter the Mobile number ?

Mobile no. should be unique which you have never used in IRCTC.

Q2. How to enter the Email ID ?

Email ID should be unique which you have never used in IRCTC.

Q3. How to enter the PAN ?

PAN should be unique which you have never used in IRCTC in personal User ID.

Q4. If my pan card details is already registered with IRCTC with Personal User ID ?

Kindly login www.irctc.co.in with personal User ID of IRCTC in which your PAN is registered.

Now, you have to deactivate the wallet account from here to get release the PAN details if you have created, as soon as the wallet account will be deactivated the PAN/AADHAAR details will be released.

Make sure you don’t have any balance in your wallet before deactivating it, if yes then use it first then deactivate otherwise we will not be responsible for the remaining balance.

Q5. At the time Aadhaar updation, If Aadhaar details already exist with IRCTC ?

Kindly login www.irctc.co.in with personal User ID of IRCTC in which your Aadhaar details are registered.

Now, you have to deactivate the wallet account from here to get release the Aadhaar details if you have created, as soon as the wallet account will be deactivated the Aadhaar details will be released.

Make sure you don’t have any balance in your wallet before deactivating it, if yes then use it first then deactivate otherwise we will not be responsible for the remaining balance.

Q6. By mistake I have entered the Existing Mobile/Email ID, then how I will update my Mobile/Email ID.

Visit on Digital Seva portal and select the services of IRCTC, form will be opened on your

screen with option as below,

https://registration.csc.gov.in/cscservices/Services/IRCTC/Home.aspx

148

Now here you can change Mobile/ Email/Upload Address.

Q7. What are charges to become an IRCTC agent ?

The Registration fee to become an IRCTC agent Rs 1000/-

Q8. How can I cancel e-ticket and how will I get refund ?

E-Tickets (Reservations) can be cancelled only through Internet till Chart preparation of the train and it is not allowed at face to face Railway Counters. If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train through the Internet. He can log on to www.irctc.co.in and go to Booked Tickets link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. Cancellation would b e confirmed online and the refund would be credited back to the account.

Q9. How can I cancel e-ticket after preparation of chart ?

For any claims on e-tickets to be cancelled after the preparation of Reservation charts, the user has to send an email at the earliest possible time to etickets@irctc.co.in giving full details of the ticket and stating the claim, which would then be processed by IRCTC with the Railway administration offline and refunds as sanctioned by the Railway administration would be credited back to the Agent account.

Q10. How to postponed/preponed journey ?

This can be done on line by cancelling the original ticket and booking a fresh ticket.

Q11. Can partial cancellation be done ?

Yes. Partial Cancellation can be done. He can log on to www.services.irctc.co.in and go to “Booked Tickets” link and select the ticket to be cancelled and can initiate cancellation by selecting the passengers to be cancelled.

Q12. Can I book break -journey ticket ?

Presently this facility is not available for internet tickets.

149

Q13. Can I book student/other concession ticket ?

No this facility is not available for e-Ticket.

Q14. An agent can book Tatkal Ticket ?

Yes, agent can book tatkal ticket for selected trains one day in advance excluding date of journey from the train originating station. It can be booked on the opening day from 10:30 hrs for AC class (1A/2A/3A/CC/EC/3E) and at 11:30 hrs for Non- AC class(SL/FC/2S) . e .g. if train is to depart from originating station on 2nd Nov, Tatkal Booking for AC class will Commence at 10:30 AM and for Non AC class will Commence at 11:30 AM on 1st Nov.

Modification of ticket in any form is not permitted in Tatkal ticket.

No refund will be granted on cancellation of confirmed Tatkal tickets.

For contingent cancellation & waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules.

Q15. What is the commission for Agent ?

Rs.20 (Second /Sleeper) and Rs.40 -per e-ticket in case of all other classes (1AC, 2AC, 3AC, CC, 3E, FC) irrespective of the number of passengers booked on an e-ticket.

Q16. Can an agent file the TDR ?

Yes, he has to send mail only from registered Email ID (which he mentioned in his IRCTC profile) with complete details of ticket for filling the TDR as below,

Email ID- etickets@irctc.co.in, tdrprocess@irctc.co.in

Q17. Can an agent reset the login password ?

Ans. An agent can reset the password from their end after login on following link,

https://www.operations.irctc.co.in/AgentInterface/loginHome.jsf

Q18. How to regenerate the Activation Code ?

This is only possible from agent end.

Q19. I haven’t receive my code till now, which I had registered on dated ——–

?(OLD DATA) How do I get it ?

Customer care executive will reply to the Agent as per the status of sheet.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.	Name	Designation	Contact number	Email Id
1.	Md Wasif Ali	Executive	9810283160	wasif.ali@csc.gov.in

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DONE A TRANSACTION such amount to CSC.

CH-12B : TOURS & TRAVELS – AIR TICKETING

Q1. How to book airlines ticket through CSC Travel ?

Login Digitalseva -> Click on Travel -> Click on Flight Tickets, select One Way for one side ticket and Return for bothway, select date, flight, sectors then click on proceed. Fare details will be displayed. Check carefully some airlines do not provide commission, do not book such tickets.

Q2. How to take print out of the Air Ticket?

Queues – A drop down menu will appear. SELECT AIR TICKET QUEUE. Select the Date Range and CLICK on View Report. Click on View Ticket to Print the TICKET (Either in Color/Normal).

Q3. How can I process the refund request online in case flight was cancelled or ticket got cancelled from the airline office ?

Go to : TRAVEL – FLIGHT TICKET – QUEUES – AIR TICKET QUEUES – ENTER YOUR PNR NO. – SELECT DATE RANGE – APPLY – CHANGE REQUEST – Fill all the required details to process the request of refund – SENT REQUEST. Amount will be refunded within 2-3 working days.

Q4. How can I cancel my flight tickets ?

QUEUES – AIR CHANGE REQUEST QUEUES fill your details and cancel your ticket. Here you can cancel your ticket by filling your ticket details in the provided description. After this your CREDIT NOTE will generate which includes each and every details of your amount. And you can confirm it by checking status weather your ticket is cancelled or not. Amount will be refunded within 2-3 working days.

Q5. How to get refund if flight is cancelled or ticket is cancelled at airport or at counters?

In this case VLE has to process Online Refund Request. 100% refund if flight was cancelled by the airlines and process refund if ticket got cancelled at Airline office.

Q.6 How to get refund of cancelled ticket?

Kindly create ticket in portal purchase head. GO TO: SUPPORT – TICKET – CREATE TICKET – I HAVE if flight is cancelled amount will be refunded when Airlines refund

Q7. How to get refund if AIR INDIA (International) ticket is cancelled/flight cancelled ?

Amount will be refunded in 3 months time.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.	Name	Designation	Contact number	Email Id
1.	Md Wasif Ali	Executive	9810283160	wasif.ali@csc.gov.in

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CHAPTER-13

UTILITY BILL PAYMENT SERVICE

152

CH-13A : UTILITY BILL PAYMENT SERVICE – BBPS

Q1. What is BBPS ?

Bharat Bill Payment System (BBPS) is a Reserve Bank of India (RBI) conceptualised system driven by National Payments Corporation of India (NPCI) that offers interoperable and accessible bill payment service to consumers via digital (bank channels) as well network of agents & bank branches online platform developed by the National Payments Corporation of India for utility bill payments. The platform provides an interoperable service through a digital and network of agents i.e. bank internet banking, mobile banking and retail shops for payment, at one place, anytime anywhere

Q2. What are the current biller categories in BBPS ?

BBPS covers repetitive payments for everyday utility services such as electricity, water, gas, telecom (mobile postpaid, landline postpaid, broadband) and Direct-to-Home (DTH). Gradually, the scope would be expanded to include other types of repetitive payments like insurance premium, mutual funds, school fees, EMI”s, municipal taxes etc.

Q3. What are the utility bills I can pay ?

The categories that are currently covered in BBPS are Electricity, Telecom (Landline Post paid, Mobile post-paid and Broad-band Post-paid), Gas, Water and DTH. Gradually more categories would be covered under BBPS.

Q4. Who is BBPCU ?

“National Payments Corporation of India (NPCI) has been authorized by Reserve Bank of India (RBI) as the Bharat Bill Payment Central Unit (BBPCU), which is responsible for setting business standards, rules and procedures for technical and business requirements for all participants. The BBPCU undertakes clearing and settlement activities related to transactions routed through BBPS.”

Q5. What is Bharat Bill Payment Operating Unit (BBPOU) ?

Bharat Bill Payment Operating Units (BBPOUs) will be authorised operational entities, adhering to the standards set by the BBPCU for facilitating bill payments online as well as through a network of agents, on the ground. CSC E-Governance Services India Limited is a BBPOU.

Q6. Who is an Agent ?

“Agents are the customer touch points and service points in the BBPS Ecosystem which will be available in the following forms: Branch offices, Collection centres, Retail Outlets and other service points. An agent would be sole the touch-point for Customers to walk in any

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Outlet/service point with BBPS Logo and make a bill payment. Agents can accept bill payments through various modes. Agents may be on-boarded either directly by BBPOU or by Agent Institutions to offer BBPS services.”

Q7. Who is a Consumer ?

A consumer is the entity who wants to make a bill payment to any biller that is a part of the BBPS system. Consumer can make a bill payment of any of the bills e.g. Electricity, post-paid, landline, gas, DTH etc. online or through any BBPS Agent Outlet. The BBPS enabled Agent Outlet could be any retail store or Bank branch with the BBPS Logo or banner.

Q8. Who is a Biller ?

Billers are the service providers who shall receive payments from customers for any services rendered. By participating in the BBPS scheme, the biller will be able to receive payments from third party channels for the services provided to the customer. The major category of billers would be many utility billers like Electricity, telecom (post-paid), DTH, gas and water. Over a period of time school/university fees, municipal taxes etc. would be accepted. The category of billers eligible to participate in BBPS will be specified from time to time by RBI.

Q9. What are the benefits of Using BBPS ?

The biggest advantage is that the consumer has the “Control” of all his bills at one place and can be paid anywhere and anytime. A Transaction can be done on any customer facing channel be it Electronic (like Internet, Mobile, Kiosk ATMs, etc.) Or Physical outlets like branches, retail across the country via Cash, Card, IMPS, etc.

Q10. What are the customer benefits of using BBPS ?

BBPS will offer the facility of “Anytime Anywhere” payment of bills, participating on network, to customers through a network of agents.

It is expected to provide an a unbanked and under-banked population.

BBPS will provide interoperability so that consumers can pay the bills of any biller at a point.

The bill payment service points are expected to become ubiquitous, available to near their place of work or residence.

Any customer will be able to pay bills of the billers enroll centre.

Furnishes instant confirmation of payment made via a payment receipt/confirmation message. The receipt could be in the form of SMS/ email/ print out as desired by the customer.

The BBPS brand will assure trust and confidence amongst consumers for the certainty, reliability and safety of the transaction.

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Q11. Will I get a payment receipt after the bill payment has been made ?

The consumer would get an instant confirmation and receipt once the transaction is successfully completed, An SMS would also be triggered by the bank/non-bank.

Q12. What are transaction charges for a bill payment ?

For an electronic transaction done at customer’s own bank, there are nil charges. But for a transaction done at physical outlet or bank branches convenience fee would be levied accordingly.

Q13. How can I become an agent on the BBPS platform ?

Once a user is on-boarded on the Registration Portal as a VLE, he will become an agent on the BBPS platform within 30-45 days of receiving his credentials.

Q14. How can I (VLE) raise a complaint ?

A VLE can use his CSC connect credentials to log on Digital Seva Portal. Post login, the VLE can raise a ticket through the Support module available on the dashboard. The VLE can also contact on the toll free number for any assistance.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Contact number

Email Id

Ms Parul Arora

Project Manager

9871406366

parul.arora@csc.gov.in

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CH-13B : UTILITY BILL PAYMENT –Electricity & Water Bill Payment

Q.1. How to make payment for water and electricity bills from CSC portal ?

Select your state if water bill or electricity bill payment option is displaying, click on link, fill K. No or CA No., fill other details and click on payment.

Q2. What are the Other options to pay water bill and electricity bill ?

Use BBPS option and make payment through CSC wallet.

Q3. What is the Procedure to refund unsuccessful transaction amount to VLE ?

Amount will be refunded within 2-3 days if transaction is unsuccessful, it depends upon merchant to merchant. In some cases, auto refund is also enabled.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No.

Name

Designation

Contact number

Email Id

Ms Sefali Bharti

Executive

8285752332

sefali.bharti@csc.gov.in

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CHAPTER-14

E-RECHARGE

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CH-14A : E-RECHARGE

Q1. Services covered under e-recharge ?

Mobile/DTH recharge.

Q2. Procedure to use recharge services ?

Go to Telecom services, select option, fill Mobile no/DTH card no., fill amount then fill wallet pin.

Q3. Commission Structure ?

Different companies provided different commission on different packages. VLE can commission amount from order history or amount displayed while doing online transaction.

Q4. How to get refund if transaction is failed/unsuccessful ?

You will get it automatically otherwise raise ticket in support system while selecting option “ I have done a transaction” provide transaction details, department will help you.

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Contents

1 CSC Inportant Links
2 Digital Seva Portal

CSC Inportant Links

Digital Seva Portal

Education & CSC Academy

DigiPay

Banking

VLE RAP/INS Portal

National Pension System

Grameen e-Store

Other Important Links

Create Digital Identity

Travel

Franchise

Health

Bank Grievance

FAQs for CSC 2.0

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