e-District single window portal is a Mission Mode Project with the objective of making the state’s services & schemes available to the citizens through a computerized system.
“ A single-window platform to support citizens by providing end-to-end services for welfare schemes and services. ”
How To Register to Get Services
- Visit – https://edistrict.wb.gov.in/portal/home
- Click Login Option
- Saw user login option , scroll down and click register option
- also registration link : Visit
- create mobile number as a user name
- login using mobile otp
Contact Information :
(10:00 AM – 06:00 PM, Working Days Only) 
Email Support 
Email: wbedistrict@wb.gov.in
Phone Support 
Call any of the following numbers for direct support:
+91 96799 52002
+91 98363 54402
+91 98831 71427
Vision:
-
- To achieve a high professional level of governance in the state of West Bengal.
- To become one of the leading States in India through transformation of West Bengal into a knowledge-driven technologically enabled welfare society with extensive use of IT and ITeS in Governance, thereby bringing about an improvement in the daily lives of the people of the State
Mission:
- P & AR Department is committed to provide different Government Departments and their subordinate offices requisite support in achieving their goals by providing human resource, imparting training for capacity building as well as skill development and bringing in administrative reforms..
- To take various E-Governance initiatives including delivery of Government-to-Citizen (G2C) services , Government –to-Business (G2B) and Government-to-Government (G2G) services along with expanding, upgrading and strengthening of core & support IT Infrastructure for e-Governance sector in the State.
- To ensure e-literacy among the masses to reduce the so-called “digital divide”.
- To streamline and facilitate seamless G2C interactions by leveraging ICT tools
How do I create or register a new User ID?
Click on the Login/Sign Up option to register for a new user account.
I am not able to log in. What should I do?
Your User ID and registered mobile number may not be linked correctly. Please verify your details carefully.
How can I check the status of my AIN?
You can check the status from your dashboard after logging in with the account used to submit the application.
Where can I check the status of any AIN?
The status of any AIN can be checked using the Third Party Certificate Verification option.
Is there an option to delete my account?
No, there is currently no option to delete an account.
I forgot my User ID. How can I retrieve it?
Please call our helpdesk number and provide the necessary details of your account to retrieve your User ID.
What does “Already logged in” mean?
It means your previous session was not logged out properly. Please wait for 20 minutes before trying to log in again.
I did not receive an OTP or received an invalid OTP. What should I do?
Your mobile number might be incorrect, or the OTP has expired. Please try again after 1 hour.
How can I raise a complaint, dispute, or ticket on WB e-District?
Log in with your credentials on the WB e-District website, go to the Helpdesk option, and fill out the grievance form to raise a dispute or query.
The officer has rejected my application. What should I do?
Once an application is rejected by the officer, no rectification or modification can be done. Please submit a fresh application.
The status shows “Sent Back.” What does this mean and what should I do?
The application has been sent back to you for modification. Log in to the WB e-District portal.Go to your dashboard and click on Sent Back Remarks to see the reason. Then click on Edit Case to make the necessary changes and resubmit.
I submitted the application by mistake or with wrong data. Can it be deleted or corrected?
Once the application is submitted, no modification can be done from your end unless it is sent back to you by the department.
The dashboard shows “Approved,” but I cannot download the certificate. What should I do?
The certificate has not yet been signed by the officer. You will be able to download it only after it is signed.
Unable to make payment on the portal. It shows “Payment is in progress.” What should I do?
Please wait for 48 hours and then check/verify the payment status.
The payment has been deducted from my bank account, but I am unable to download the certificate. What should I do?
Check the payment status by clicking on the eye button. If bank confirmation is pending, wait for 24 hours. If after 24 hours the payment status shows Failed, your money will be refunded within 7–8 working days to the same account from which the amount was deducted. If the refund does not happen within this time, please raise a chargeback request with your bank.
The amount has been deducted from my bank account, but the AIN has not been generated. What should I do?
Please check the payment status by clicking on the eye button to verify your payment details.
Payment status shows as “Invalid.” What does this mean?
If the payment status shows as Invalid, your money will be refunded within 7–8 working days to the same account from which the amount was deducted.
Where can I download the payment receipt?
Log in to your WB e-District account, go to your dashboard, select the respective AIN, and click on the Payment Details tab to download the receipt.
Income Certificate
1. Residential Proof: Aadhaar/EPIC/ PAN Card etc.
2. Income Proof: Income Proof from Gram Pradhan/ Municipality Councilor, IT Return Certificate
3. Photograph
Birth/Death Reg.
1. Birth/Death Proof : Verification Certificate from Pradhan / Chairman / Certificates of Hospital or Doctors / Affidavit by petitioner.
2. Declaration from 5 local person for granting okay.
Domicile Cert.
1. Residential Proof: Land Deed/ Khatiyan /Rent Receipt.
2. ID Proof: Pan Card/EPIC etc.
3. Birth Proof: 10th Admit Card / Birth Certificate.
4. Photograph
Land Record (RoR)
1. Applicant should have the valid Mouza J. L. No, RoR No (Khatian).
2. Tax receipt of the requested RoR (Khatian) Number.
>>Check Application Status : https://edistrict.wb.gov.in/PACE/viewCertificate.html
Objectives of WB E-District Portal
The WB eDistrict portal provides a plethora of citizen-centric services including issuance of permits, licenses and certificates. The main objective of this portal is to provide a hassle-free, open, and effective service delivery system to the residents of West Bengal. You can save time by using the services offered through this portal.
WB e-District Services Provided
Citizens can access the following services through the West Bengal e-District portal-
- Obtaining Residence Certificate
- Obtaining Income Certificate
- Obtaining Caste Certificate
- Applying for Land Records
- Applying for Building Plan Approval
- Registration of Birth & Death
- Applying for Trade License
- Applying for Pension
- Applying for Shastra License
Required Documents
- Proof of Identity (Aadhar Card, Driving License, Voter ID, etc.)
- Proof of Address (Aadhar Card, Electricity Bill, Voter ID Card, etc.)
- Photograph of the applicant
- Declaration form
- Affidavit if required
Check WB E District Status by AIN Number
- Candidates should first visit the official website of E District 2.0.
- After that you will see the login option on the homepage, click there.
All Services In e district Portal
District is a Mission Mode Project which enables District Administration to provide Goverment – to – Citizen (G2C) services seamlessly to the citizens at their doorstep. Citizens can apply for a service from their home through internet or they can visit KIOSK centres or Common Service Centres (CSCs) to avail the services under e-District.
- The applicant shall open the WB e-District portal for availing the service through internet (url : https://edistrict.wb.gov.in )
- The e-District application shall prompt for user name and password for registered users. In case, the user is not registered, the application shall ask the user to
- New users shall register with name and requisite details. The e-District application shall generate unique user ID and password and email it to the
- The applicant may login to the WB e-District portal with the username and password and search for the menu for applying for Ordinary Residential Certificate in the
| Application Forms | |
|---|---|
| Service Name | Download |
| Local Residence (Domicile) Certificate | |
| Amendment of Memorandum and Regulations FormIV | |
| Amendment of Memorandum and Regulations FormV | |
| Annual Filing of Returns | |
| Annual Filing of Returns FormVI | |
| Building and Other Construction Workers’ and Transport Workers’ Benefits Disbursement | |
| Building and Other Construction Workers’ Beneficiary Registration (Form 27) | |
| Building and Other Construction Workers’ Subscription Collection | |
| Certified Copy of Deed | |
| Income Certificate | |
| Issuance of Certified Copy of RoR | |
| Issuance of Plot Information | |
| Notice of Change in Registration of Shops and Establishments | |
| Registration of Firms Societies and Non-Trading Corporations | |
| Registration of Firms Societies and NonTrading Corporations(FormI) | |
| Registration of Firms Societies and NonTrading Corporations(FormII) | |
| Registration of Shops and Establishments | |
| Registration of Shops and Establishments(FormB) | |
| Registration of Shops_and Establishments(FormG) | |
| Registration of Shops and Establishments(FormH) | |
| Transport Workers’ Beneficiary Registration (Form 1) | |
| Transport Workers’ Beneficiary Registration Renewal | |
| Online Sanction of Water Connection by NKDA | |
| Online Sanction of Water Connection by ADDA | |
| Online Sanction of Water Connection by SJDA | |
| Online Sanction of Water Connection by KMW&SA | |
| Water Connection for Industrial Building in Municipal Areas | |
| Building Plan Sanction by WBEIDC | |
| Issuance of Occupancy Certificate in Municipal Areas | |
| Issuance of Record of Title (Mutation) | |
| Building Plan Sanction by NKDA | |
| Application for Building Plan Sanction by WBSIDC | |
| Application Form for Issuance of Building Development Permission in Municipal Areas | |
| Application Form for New Lift Owner’s License | |
| Application Form for Renewal of Lift Owner’s License | |
| Application Form for New Lift Attendant Authorization | |
| Application Form for New Contractor’s License Service | |
| Application Form for New Electrical Supervisor License | |
| Application Form for New National Supervisor Certificate | |
| Application Form for Permission Letter to Erect New Lift | |
| Application Form for Renewal of New Electrical Supervisor License | |
| Application Form for Renewal of National Supervisor Certificate | |
| Application Form for New Workman’s Permit | |
| Application Form for Renewal of Workman’s Permit |
| Services under West Bengal e-District MMP | |||
| Sl No. | Service Name | Department | Government
Order (G.O.) |
| 1 | Income Certificate |
District (Certificates) |
View G.O. |
| 2 | Local Residence (Domicile) Certificate | ||
| 3 | Redressal of RTI queries & RTI status tracking | RTI |
View G.O. |
| 4 | Grievance Redressal | Public Grievance | |
| 5 | Issuance of Certified Copy of Registered Deed | Registration & Stamp Revenue | View G.O. |
| 6 | Issuance of Certified Copy of RoR |
Land & Land Reforms |
View G.O. |
| 7 | Issuance of Plot Information | ||
| 8 | Registration of Shops and Establishments |
Labour Department |
View G.O. |
|
9 |
Renewal of Registration of Shops and Establishments | ||
|
10 |
Notice of Change in Registration of Shops & Establishments | ||
|
11 |
Building and Construction Workers’ Beneficiary Registration Process | ||
|
12 |
Building and Construction Workers’ Subscription collection | ||
|
13 |
Transport workers’ Beneficiary Registration |
||
|
14 |
Transport workers’ Beneficiary Registration Renewal | ||
|
15 |
Building and Construction Worker and Transport Workers’ Benefits Disbursement | ||
Applications from citizens can be submitted online for the services under e-district project through the following channels :
- Through internet ( https://edistrict.wb.gov.in )
- Citizen KIOSKs
- Common Service Centres ( Tathya -Mitra Kendra )