CSC ICICI BANK BC POINT

A good news for all CSC Vles,

now csc started csc icici bank mitra for csc icici bank bc/bf  account, you can open your bc bff account through icic bank… lets keep it up for more earning & more growing.

 

Visit : https://icici.figw.in/FiGateway/

ICICI Registration Problem solve : Visit Now

ICICI Bank – CSC BC Model
Frequently Asked Questions (FAQs) V2.1

I. SELF CURRENT ACCOUNT OPENING

1. How to do login for ICICI BC self Current account opening Process
VLE need to login On URL https://icici.figw.in/FiGateway/ on Mozila Firefox then agent will login through OTP then they can open through self.
2. Which all Biometric Scanner devices are live for ICICI Bank BC services?
BC services can be given only through RD devices. Services are live for Morpho, Mantra and Startek devices.

3. Error getting “Error creating account contact administrator Error Code : FIGS_CA_1001”
Then VLE need to Check two thing first what district and State coming through ekyc and what is showing in Application form page if state and district spelling are mismatch then please share us screenshot of ekyc State and district and we will update it if state and district name are same.
4. Error getting “Error creating account contact administrator Error Code : E3238”
Your Short name Field is blank please type VLE First Name as Short Name.

5. Branch list not populating for the district.
Then VLE need to Check two thing first what district and State coming through ekyc and what is showing in Application form page if state and district spelling are mismatch then please share us screenshot of ekyc State and district and we will update it from backend.

6. Importer/Exporter Code is (*) marked what we need fill it?
It is star(*)Marked but it is not a Mandatory Field Leave it as Blank.

7. Short Name is mandatory filed ?
“Yes” it is not a star (*) Marked but it is mandatory field. Put VLE first name as Short name.

8. What are the details we need to fill on AOF form?
Just Fill the Nomination details and any two witness.

9. What is solution of error “Unable to share documents with bank. Please try after some time?”
Document size of all three Document AOF+ekyc+PAN should not exceed 800KB
10. What are the document we need to carry branch?
AOF,ekyc and Original Pan and Aadhaar Card.
II. LOGIN INTO THE PORTAL

11. What is the URL for ICICI Bank portal login for transaction and all other services?
https://icici.figw.in/FiGateway/
12. I am not receiving the OTP while logging into the portal. What should I do?
Login OTP are triggered in mobile number saved in CSC database. In case of change in mobile number, the request has to be routed to CSC central team.
13. I am getting the error ‘Biometric mismatch’ or ‘Adhaar mismatch’ while attempting login. How can I rectify it?

This response is returned from UIDAI. Agent must ensure that the Finger Print (FP) is captured correctly in the biometric scanner.

14. I am getting repeated ‘session-timeout’ . Why is it so?
Due to security reasons, the portal gets logged out if kept idle for more than three minutes. Agent must login again in such scenario.
III. AEPS TRANSACTION RELATED

1. What type of AEPS transactions can be done for ICICI Bank by a BC agent?
The following services are live on the portal:
a. OnUs Balance Enquiry
b. OnUs Mini Statement
c. OnUs Withdrawal
d. OnUs Deposit
e. OffUs Withdrawal
f. OffUs Balance Enquiry
Following services are in pipeline:
a. OffUs Mini Statement
b. Adhaar to Adhaar fund transfer

2. What all are the transaction failure reasons and what should an agent do in each case?
Following table enumerates all response codes, their description and proposed action for the BC agent.
Resp_Code Description Remark
00 Success –
U3 Biometric data did not match This response is received from UIDAI, agent to ensure that the FP is being captured properly for that customer.
52 Invalid Account Customer to check the account status from the parent bank. One of the reasons could be aadhaar is not mapped with the parent bank.
UW Amount Entered is more than withdrawal limit This is to control spilt transactions by agents and customers in one day. Agents can try transaction of smaller amount or the customer can withdraw amount the next day.
51 Insufficient fund Customer to have sufficient fund to give effect to the transaction.
8 Issuer Bank is Inoperative Issuer bank server is not operative or is not responding.
57 Blocked Account Customer to check the account status from the parent bank.
91 Issuer or switch is inoperative Issuer bank server is not operative/responding.
12 Invalid Transaction. Business decline due to a/c status Customer to check the account status from the parent bank. One of the reasons might be limited transactions due to non KYC/re KYC in account.
20 Issuer Decline/Unspecified reason In case of transaction failure but amount debited, customer to visit the parent bank for reversal. In such scenarios the parent bank raises a chargeback.
61 Exceeded Withdrawal Amount Withdrawal amount is more than per transaction or per day permissible limit.
UI Time Out for the request sent to UIDAI from NPCI beyond 10 seconds Request timed-out. Such cases are auto-reversed within a day.
65 Exceeded Withdrawal Frequency Customer has exceeded the number of transaction permitted by the issuer Bank.
VS Missing biometric data in CIDR Biometric information not available with UIDAI
99 Invalid WADH Transaction is declined due to invalid WADH value. CSC to rectify WADH value in request packet.
5 Do not Honor Issuer Bank is declining transactions. Agent may wait and re-try after sometime.
X7 Adhaar number not active Customer to ensure correct Adhaar number is being provided. Also possible that the aadhaar no is inactive at UIDAI.
UY Invalid PID XML format CSC to check the request format for such transactions
WA BIOMETRICS LOCKED Customer to ensure that the aadhaar biometric is updated and active.
WI Invalid mc code under Meta tag CSC to check the request format for such transactions
30 Format Error CSC to check the request format for such transactions
VU Invalid encryption of Pid CSC to check the request format for such transactions
V1 Timestamp value is future time CSC to check the request format for such transactions
X2 Invalid Finger device Device used for transaction is RD and configured.
92 Invalid NBIN The transaction has been initiated with incorrect IIN number. CSC to update the IIN list as provided by Bank on regular basis.

3. If a cash withdrawal transaction has been flagged as ‘FAILED’ in BC portal, but the money has been debited from customers account and credited into agent’s account, should the agent pay cash to the customer?

No, in such scenario, agent should not pay cash to the customer. He should give Bank RRN number to the customer for reference and inform him that that amount will be reversed in his/her account within 5-7 working days.
All such transactions get reversed for which the agent must keep his account amply funded.
Non availability of funds during reversals may lead to blocking of accounts.

4. What all scenarios are possible during a withdrawal transaction and reversals happen in which cases?
The following scenarios are possible during a transaction. Proposed plan of action is also enumerated against each case.
Scenarios Description Proposed action plan
Scenario 1 Success Withdrawal Transaction Agent to pay cash amount to customer
Scenario 2 Failed Withdrawal Transaction (for any reason)
&
Amount not debited from customer’s account; amount not credited in agent’s account Agent not to pay cash to customer and communicate the reason for failure to customer.
Agent may retry the transaction once or twice depending on failure reason.
Scenario 3 Failed Withdrawal Transaction (for any reason)
&
Amount debited from customer’s account; amount credited in agent’s account Agent not to pay cash to customer and communicate the reason for failure to customer.
For this scenario, the reversals are processed by the Bank as per the standard reconciliation process. Usual TAT for reversal is T+5 days.
Agent may retry the transaction once or twice depending on failure reason. For the same, the Agent should always keep the current account funded in order to avoid reversal failures.
Non-availability of funds during reversals may lead to blocking of agents account.
Scenario 4 Success Withdrawal Transaction
&
Amount debited from customer’s account; amount credited in agent’s account and the transaction is later reversed in a future date Such cases should be shared with CSC HO and Bank team on mail. These will be taken up on case-to-case basis.

For disputed transactions, the customer to visit the parent bank. The parent bank raises a chargeback or pre-arbitration request to acquirer bank (ICICI) which is resolved as per the process within the stipulated time.
5. How can I identify that for which transaction has the reversal been processed?
In case of Offus reversals, the agent can identify the original transaction on the basis of RRN number and date in the narration of the reversal entry in the current account statement.
e.g. AEF/010107147921/WDL100420/REV is the transaction narration of reversal of an entry with RRN 010107147921 dated 10-04-2020.
Onus and Offus reversal files are share with CSC on regular basis.
6. In which cases should a customer/ issuing bank raise a chargeback?

In a failed cash withdrawal transaction, if the customer’s account has been debited, then the customer may visit the parent bank for recourse. For reversal of that transaction, parent bank of the customer raises a chargeback to ICICI bank which is reversed within a stipulated time as defined by regulators.
IV. HELPLINE NUMBERS AND ESCALATION MATRIX
Following are the helpline email for AEPS related issues:
Email ID : icici@csc.gov.in
Below escalation matrix to be followed by the agents in case of queries/ complaints/ grievances:
1. For technical issues:

a. Bank team:
Level 1 State FI Team – SO and SM (List shared with CSC)
Level 2 State FI Team – RHS
Level 3 Central Product Team – Ira Tayal
V. SOP Standard Operating Procedure
1. BC needs to Provide printed receipt to all customer
Banks Pay in slip should not be used.
2. BC Need to maintain the register for all Deposit and withdrawal transaction
3. BC should have ID card
4. BC should have IIBF Certified.
5. Do and Don’t should be display on Centre
6. BC Need to maintain Visit register
7. Approved bank Sign board should be displayed
8. BC Should have latest Police Verification Report.
9. BC should have agreement with CSC.
10. BC Need to take customer signature/thumb of all Withdrawal
11. BC need to mention Link Branch Name and Updated contact details of Branch

1.1.                     Intended Audience

This document is intended forAgent (Kiosk Operator) users, also known as VLE (Village Level Entrepreneur) who are business facilitators and operate ICICI’s Kiosks.

Agent(s) provide banking services such as Cash Deposit, Cash Withdrawal, Balance Inquiry, Mini-Statement.

 

1.2.                     How this document is organized

Entire product features are divided functionality-wise into individual chapters.

All the functionalities of the product are explained and steps to perform each function are clearly mentioned with screen snapshots and screen component details. List of functions covered is as below:

  1. Login to application
  2. Logout from application
  3. AadhaarBanking Services
  4. Introduction

 

2.1.                     Product Description

Financial Inclusion solution is a web based Kiosk Banking solutioni.e FI Gateway.

Figure 1: Financial Inclusion Solution

FI Gateway is a Biometric Authentication based kiosk banking solution that allows the user to perform various banking operations.

 

 

 

  1. System Requirements

 

For using this application, please follow below minimum system requirement.

3.1.                     Hardware Requirement

  1. Biometric device– (any one)
  2. Morpho MSE 1300E

 

  1. CPU and Monitor –
  2. Processor: i5
  3. RAM: 6 GB
  4. HDD: 250 GB
  5. Printer –

Any printer has to be configured and connected to the system.

 

3.2.                     Software Requirement

  1. Operating System –

Windows 7 or later must be installed and running on the systems.

 

  1. Browser –
  2. Internet Explorer version 10 must be used for using the system. OR
  3. Mozilla Firefox latest version.

Popups must be enabled in the browser.

 

  1. Java –

Java version 1.8 update 25 (or latest version)

 

3.3.                     Network Requirement

System must be connected to un-interrupted internet connection.

  1. Login into Banking Application

 

User can login into the Banking application using its Agent ID, OTP and biometrics.

To login into the Banking application

  1. Enter the provided URL of the application in the address bar of the browser.The system displays the login page of the Banking application.

Figure 2: Login Screen

  1. Enter your Agent ID.Click on Send OTP button.

 

Figure 3: Banking Application Login screen with OTP

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Agent ID (*) [Numeric, Max. Length – 12]Type the Agent ID
OTP (*)[Numeric, Length – 6]Enter the OTP received on registered Mobile.

 

  1. OTP will be send on registered mobile number of agent. Enter the received OTP and Click on Verify OTP
  2. Enter Aadhaar Number and Capture biometric of the Agent using Capture Button.

 

Figure 4:Agent Authentication in Banking Application

  1. After Successful Capturing the Biometric a green tick will be displayed in Finger Biometric Box. Click on Submit.
  2. The system displays the welcome screen in the banking application.

Figure 5: Welcome Screen on Login

  1. Logout from Banking Application

 

This option allows you to log out of the Banking application.

To log out of the Banking application

  1. Login into the Banking application.

Figure 6: Logout link on the Banking Application screen

 

  1. Click on the Logoutbutton at the right hand corner of the Banking application screen. The system displays Banking Application Login screen.

 

  1. AadhaarBanking Services

 

This feature allows the Agentusers to performAadhaar based Banking transactions for the customers.

6.1.                     Cash Deposit

This option allows the Agent user to performcash deposit banking transaction for a customer.

 

To do a Cash Deposit transaction

  1. Log on to the Banking Application as Agent user.
  2. Navigate through the menus to AadhaarBanking Services -> Deposit. The system displays Cash Deposit screen.

 

Figure 7: Step-1 Cash Deposit screen

 

 

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Customer Bank[Drop Down]Select from the list of Customer Banks. (ICICI auto selected as bank support only ON-US transaction)
Customer Aadhaar Number/VID (*)Aadhaar: [Numeric, Min. Length – 12]

VID: Numeric, Min. Length – 16]

 

Enter the Aadhaar Number of the customer. This number must have 12 digits.

In case of VID This number must have 16 digits.

Amount (*)[Numeric]

 

Enter the amount of the transaction. The data in this field accepts .50 and .00 in decimal places.
Next[Button, Enabled]

 

Click this button to move to the next step of the transaction.

 

  1. Enter all the mandatory transaction data. Click on Next button. The system displays the Step-2 screen of the deposit transaction.

Figure 8: Step-2 Deposit transaction screen

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Banking Transaction[Display]This field displays the type of Banking Transaction
Customer Bank[Display]This field displays the Customer Bank name.
Customer Aadhaar Number/VID[Display]This field displays the Aadhaar Number/VID of the customer as entered in the Step-1.
Amount[Display]This field displays the amount of the transaction as entered in the Step-1.

 

  1. On the confirmation screen, verify that the transaction data is correct, as per transaction requirement.
  2. Click on OK button to move to the next step of the transaction. The system displays the Step-3 screen of deposit transaction.

OR

To edit the data, click on Back button to move to the previous step of the transaction.

 

 

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Customer Aadhaar Number[Display]This field displays the Aadhaar Number of the customer as entered in the Step-1.
Hand[Radio Button]Select the hand of the customer, for which the biometric shall be provided.
Finger Position[Radio Button]Select the finger position of the customer, for which the biometric shall be provided.
Finger Biometric[Picture]Picture of the biometric scan.

 

  1. Place customer’s selected finger on the biometric device. Click on the Start button to begin biometric scan process. Image of the scan will appear in the finger Biometric area.

Figure 9: Step-3 Deposit transaction screen.

 

 

  1. Click on the Submit The transaction is complete. The system will display the transaction status message and a transaction slip will be generated.

Figure 10: Deposit transaction details

 

 

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Date & Time[Display]This field displays the local date and time of the transaction.
Terminal ID[Display]This field displays the terminal ID of the operator.
Agent ID[Display]This field displays the Agent ID of the Kiosk operator.
BC Name[Display]This field displays the name of the BC.
BC Location[Display]This field displays the address location of the BC.
Customer Aadhaar Number/VID[Display]This field displays the Customer Aadhaar Number for that transaction
UIDAI Auth. Code[Display]This field displays the UIDAI authorization Code.
Account Number[Display]This field displays account number of the customer
STAN[Display]The field displays the System Trace Audit Number
RRN[Display]This field displays the unique Transaction RRN.
Transaction Amount[Display]This field displays the transaction amount.
Account Balance[Display]This field displays the account balance of the customer.
Transaction Status[Display]This field displays the status i.e. Success / Failure of a transaction.
Transaction Status Code[Display]This field displays the code of the transaction status message.
Transaction Status Message[Display]This field displays the transaction status message.

 

  1. Click on the Print button to print the transaction receipt.

OR

Click on the OK button to leave this page. The system will navigate to the home screen of the Banking application.

 

NOTE: The transaction details of the transaction can be viewed again through the Transaction History feature. Please refer Transaction History section of this document.

 

 

6.2.                     Cash Withdrawal

This option allows the Agent user to perform cash withdrawal banking transaction for a customer.

 

To do a Cash Withdrawal transaction

  1. Log on to the Banking Application as Agent user.
  2. Navigate through the menus to Aadhaar Banking Services -> Withdrawal. The system displays Cash Withdrawal screen.

 

Figure 11: Step-1 Cash Withdrawal screen

 

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Transaction Mode[Radio Button]

 

Select the nature of transaction. Select OFF-US, in case the customer or the beneficiary wants operation in bank other than the registered bank, else select ON-US.
Customer Bank[Drop Down]

 

Select the bank in case the Transaction Mode is OFF-US.
Customer Aadhaar Number /VID (*)Aadhaar: [Numeric, Min. Length – 12]

VID: Numeric, Min. Length – 16]

 

Enter the Aadhaar Number of the customer. This number must have 12 digits.

In case of VID This number must have 16 digits.

Amount (*)[Numeric]Enter the amount of the transaction. Data in this field accepts .50 and .00 in decimal places
Next[Button, Enabled]

 

Click this button to move to the next step of the transaction.

 

  1. Enter all the mandatory transaction data. Click on Next The system displays the Step-2 screen of the deposit transaction.

 

Figure 12: Step-2 Withdrawal transaction screen

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Banking Transaction[Display]This field displays the type of Banking Transaction
Customer Bank[Display]This field displays the name of the Customer Bank.
Customer Aadhaar Number/VID[Display]This field displays the Aadhaar Number/VID of the customer as entered in the Step-1.
Amount[Display]This field displays the amount of the transaction as entered in the Step-1.

 

  1. On the confirmation screen, verify that the transaction data is correct, as per transaction requirement.
  2. Click on OK button to move to the next step of the transaction. The system displays the Step-3 screen of withdrawal transaction.

OR

To edit the data, click on Back button to move to the previous step of the transaction.

 

 

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Customer Aadhaar Number/VID[Display]This field displays the Aadhaar Number/VID of the customer as entered in the Step-1.
Hand[Radio Button]Select the hand of the customer, for which the biometric shall be provided.
Finger Position[Radio Button]Select the finger position of the customer, for which the biometric shall be provided.
Finger Biometric[Picture]Picture of the biometric scan.

 

  1. Place customer’s selected finger on the biometric device. Click on the Start button to begin biometric scan process. Image of the scan will appear in the finger Biometric area.

Figure 13: Biometric scan on the Authentication screen

 

  1. Click on the Submit The transaction is complete. The system will display the transaction status message and a Transaction slip will be generated.

 

Figure 14: Withdrawal transaction details

 

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Date & Time[Display]This field displays the local date and time of the transaction.
Terminal ID[Display]This field displays the terminal ID of the operator.
Agent ID[Display]This field displays the Agent ID of the Kiosk operator.
BC Name[Display]This field displays the name of the BC.
BC Location[Display]This field displays the address location of the BC.
Customer Aadhaar Number/VID[Display]This field displays the Customer Aadhaar Number/VID for that transaction
UIDAI Auth. Code[Display]This field displays the UIDAI authorization Code.
Transaction Type[Display]This field displays the type of Transaction i.e. Deposit
Account Number[Display]This field display the account number of customer
STAN[Display]The field displays the System Trace Audit Number
RRN[Display]This field displays the unique Transaction RRN.
Transaction Amount[Display]This field displays the transaction amount.
Account Balance[Display]This field displays the account balance of the customer.
Transaction Status[Display]This field displays the status i.e. Success / Failure of a transaction.
Transaction Status Code[Display]This field displays the code of the transaction status message.
Transaction Status Message[Display]This field displays the transaction status message.

 

  1. Click on the Print button to print the transaction receipt.

OR

Click on the OK button to leave this page. The system will navigate to the home screen of the Banking application.

 

NOTE: The transaction details of the transaction can be viewed again through the Transaction History feature. Please refer Transaction History section of this document.

 

6.3.                     MiniStatement

This option allows the Agent user to get Mini Statement for anaccount of customer.

To get aMini Statement

  1. Log on to the Banking Application as Agent user.
  2. Navigate through the menus to Aadhaar Banking Services -> MiniStatement. The system displays Mini Statement screen.

 

Figure 15: Step-1 Fund Transfer screen

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Customer Bank[Display]

 

Select the Customer Bank.
Transaction OptionRadio ButtonSelect the option to provide aadhaar or VID
Customer Aadhaar Number /VID (*)Aadhaar: [Numeric, Min. Length – 12]

VID: Numeric, Min. Length – 16]

 

Enter the Aadhaar Number of the customer. This number must have 12 digits.

In case of VID This number must have 16 digits.

Next[Button, Enabled]

 

Click this button to move to the next step of the transaction.

 

  1. Enter all the mandatory data. Click on Next The system displays the Step-2 screen of the deposit transaction.

Figure 16: Step-2 Mini Statement Authentication screen

 

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Customer Aadhaar Number/VID[Display]This field displays the Aadhaar Number/VID of the customer as entered in the Step-1.
Hand[Radio Button]Select the hand of the customer, for which the biometric shall be provided.
Finger Position[Radio Button]Select the finger position of the customer, for which the biometric shall be provided.
Finger Biometric[Picture]Picture of the biometric scan.

 

  1. Place customer’s selected finger on the biometric device. Click on the Start button to begin biometric scan process. Image of the scan will appear in the finger Biometric area.

 

  1. Click on the Submit The transaction is complete. The system will display the transaction status message and a Transaction slip will be generated. There is no data present under this account hence the statement consists of blank description.

 

Figure 17: Mini Statement details

 

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Date & Time[Display]This field displays the local date and time of the transaction.
Terminal ID[Display]This field displays the terminal ID of the operator.
Agent ID[Display]This field displays the Agent ID of the Kiosk operator.
BC Name[Display]This field displays the name of the BC.
BC Location[Display]This field displays the address location of the BC.
Customer Aadhaar Number/VID[Display]This field displays the Customer Aadhaar Number/VID for that transaction
UIDAI Auth. Code[Display]This field displays the UIDAI authorization Code.
Account Number[Display]Account Number of customer
STAN[Display]The field displays the System Trace Audit Number
RRN[Display]This field displays the unique Transaction RRN.
Transaction Amount[Display]This field displays the transaction amount.
Transaction Status[Display]This field displays the status i.e. Success / Failure of a transaction.
Transaction Status Code[Display]This field displays the code of the transaction status message.
Transaction Status Message[Display]This field displays the transaction status message.
Account Balance[Display]This field displays the account balance of the customer.
Mini Statement [Display]The Last 5 transaction will be displayed and Last transaction consist of current account balance

 

  1. Click on the Print button to print the transaction receipt.

OR

Click on the OK button to leave this page. The system will navigate to the home screen of the Banking application.

 

NOTE: The transaction details of the transaction can be viewed again through the Transaction History feature. Please refer Transaction History section of this document.

 

6.4.                     Balance Inquiry

This option allows the Agent user to perform Balance Inquiry banking transaction for a customer of the bank.

To do a Balance Inquiry transaction

  1. Log on to the Banking Application as Agent user.
  2. Navigate through the menus to Aadhaar Banking Services ->Balance Inquiry. The system displays Balance Inquiry screen.

 

Figure 18: Step-1 Balance Inquiry screen

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Transaction Mode[Radio Button]

 

Select the nature of transaction. Select OFF-US, in case the customer or the beneficiary wants operation in bank other than the registered bank, else select ON-US.
Customer Bank[Drop Down]

 

Select the name of the Customer Bank.
Customer Aadhaar Number (*)[Numeric, Min. Length – 12]

 

Enter the Aadhaar Number of the customer. This number must have 12 digits.
Next[Button, Enabled]

 

Click this button to move to the next step of the transaction.

 

  1. Enter all the mandatory transaction data. Click on Next The system displays the Step-2 screen of the Balance Inquiry transaction.

Figure 19: Step-2 Balance Inquiry transaction screen

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Customer Aadhaar Number/VID[Display]This field displays the Aadhaar Number/VID of the customer as entered in the Step-1.
Hand[Radio Button]Select the hand of the customer, for which the biometric shall be provided.
Finger Position[Radio Button]Select the finger position of the customer, for which the biometric shall be provided.
Finger Biometric[Picture]Picture of the biometric scan.

 

  1. Place customer’s selected finger on the biometric device. Click on the Start button to begin biometric scan process. Image of the scan will appear in the finger Biometric area.
  2. Click on the Submit The transaction is complete. The system will display the transaction status message and a Transaction slip will be generated.

 

Figure 20: Balance Inquiry Transaction details

 

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Date & Time[Display]This field displays the local date and time of the transaction.
Terminal ID[Display]This field displays the terminal ID of the operator.
Agent ID[Display]This field displays the Agent ID of the Kiosk operator.
BC Name[Display]This field displays the name of the BC.
BC Location[Display]This field displays the address location of the BC.
Customer Aadhaar Number/VID[Display]This field displays the Customer Aadhaar Number/VID for that transaction
UIDAI Auth. Code[Display]This field displays the UIDAI authorization Code.
Account Number[Display]This field displays Account number of the customer
STAN[Display]The field displays the System Trace Audit Number
RRN[Display]This field displays the unique Transaction RRN.
Transaction Amount[Display]This field displays the transaction amount.
Account Balance[Display]This field displays the account balance of the customer.
Transaction Status[Display]This field displays the status i.e. Success / Failure of a transaction.
Transaction Status Code[Display]This field displays the code of the transaction status message.

 

  1. Click on the Print button to print the transaction receipt.

OR

Click on the OK button to leave this page. The system will navigate to the home screen of the Banking application.

 

NOTE: The transaction details of the transaction can be viewed again through the Transaction History feature. Please refer Transaction History section of this document.

 

  1. Transaction History

 

This feature allows the Admin, BC, Sub-BC, Agent users to view all the banking transactions initiated by themand by any users under their hierarchy.

Along with the current status, all the transaction details are displayed for every transaction. By default, all transactions of the present date will be visible.

To view Transaction History

  1. Log on to the ApplicationFI Gateway.
  2. Click on the menus item Transaction Management ->Transaction History. The system displays the Transaction History screen.

 

Figure 21: Transaction History screen

 

Field Description

  • All (*) marked fields are mandatory
Field NameField TypeDescription
Transactions List –
RRN[Display]This column displays the list of RRN
Transaction Date[Display]The column displays the date of the transaction.
Transaction Type[Display]This column displays the type of transaction (BI, WD, DE, MS)
Customer Aadhaar/ Account Number[Display]This column displays the Customer Aadhaar Number / Account Number for that transaction
Agent ID[Display]This column displays the Agent ID of the operator for the transaction.
Amount[Display]This column displays the transaction amount.
Status[Display]This column displays the current status of the transaction.
Details[Link]

 

Provides a link to view full details of the transaction.
Search / Filter By-
From Date, To Date[Date, Pick-list]Enter Transaction date range
Search In[Drop-down]

 

Select the search column from the down menu.
Column Value[Alphanumeric, Max. Length – 10]

 

Type the search string

 

  1. (Optional) Enter the search criteria and click on the Search button on the screen. The searched transactions will be listed in the list.
  2. From among the list, in the details column, click on the View Details button to get the all the details of the transaction.

 

  1. Appendix

 

8.1.                     Important terms used in the document

 

AadhaarA 12 digit unique number that serves as proof of Identity and Address (for every Indian individual including children and infants), anywhere in India. Randomly generated number issued in public interest by UIDAI.
AEPSAadhaar Enabled Payment Services, offered by NPCI to banks and financial institutions based on Aadhaar.
BankThe Bank that is connected with CSC, in which all the banking transactions are executed.
BC / SPVBusiness Correspondent / Special Purpose Vehicles. Organizations that on behalf of the bank become a medium to perform banking transactions.
BFDBest Finger Detection
BIBalance Inquiry banking transaction
CSCCommon Service Center. CSC offers web-enabled e-governance services in rural areas, including application forms, certificates, and utility payments such as electricity, telephone and water bills.
DEDeposit banking transaction
eKYCElectronically know your customer.
FTFund Transfer banking transaction
IINIssuer Identification Number. This number identifiesthe bank to which the customer has mapped his/her Aadhaar number.
KO / VLEKiosk Operator / Village Level Entrepreneur. Owner of CSC outlet and provides various government and non-government services to the end user.
MSMini-Statement banking transaction
OFF-USBanking transaction where customer or beneficiary account is other than the registered bank.
ON-USBanking transaction where customer account is of the registered bank.
Sub-BC / SCASub-Business Correspondents / Service Centre Agencies may be private organizations, who on behalf of CSC become a medium for performing banking transactions
Sub-KOSub-Kiosk Operator. User created by KO, having same role and KO code as KO.
UIDAIUnique Identification Authority of

India (UIDAI)

WDWithdrawal banking transaction

 

8.2.                     Biometric Device setup

Morpho device has to be used as hardware to capture finger biometric data.

Figure 23: Morpho Biometric device

Steps to setup the biometric device

8.3.                     Install the driver for the device mfs100-sdk on your machine.

 

 

8.4.                     Edit the java policy in the system. Replace the ‘java.policy’ file in your system’s C:\Program Files (x86)\Java\jre1.8.0_25\lib\security’ folder with the file found with the mfs100 driver.

 

8.5.                     Restart the browser. The biometric device setup is complete. Connect the biometric device to your system via USB, and the device will be ready to use.

 

8.6.                     Best practices for finger scanning

  1. In case the fingers are excessively dry, wipe with wet cloth.
  2. In case the fingers are excessively wet, wipe and dry.
  3. In case the fingers are not clean (dust/oil/grease), the operator can requestthe customer to clean the fingers.
  4. Operator/Customer needs to clearly know which finger to capture.

 

8.7.                     Troubleshooting

Some of the probable issues and resolutions are mentioned below. For all other issues please contact your system/network administrator.

 

Issue 1: ‘User not authorized’ error while logging into FI Gateway

 

 

Resolution:Incorrect biometric is entered.

OR

This User ID is not authorized. Please report to the BC user and request to authorize the user in the system.

 

Issue 2: ‘User does not exist’ error while logging into FI Gateway.

 

 

Resolution:This User ID is incorrect

 

Issue 3: ‘User is not active’ error while logging into FI Gateway.

 

Resolution:This User ID is inactive. Please report to the BC user for activating the user in the system.

 

Issue 4: ‘User is expired’ error while logging into FI Gateway.

 

Resolution:This User ID is expired. Please report to the BC user for checking the validity of the user in the system.

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