Question 1
A Business Facilitator will undertake the activities which include ……. (1) credit counselling (2) promotion and nurturing Self-Help Groups(SHGs)/Joint Liability Groups (JLGs) (3) follow-up for recovery (4) educating people and advising them on money.
i) (1) and (2) only
ii) (1), (2), (3) and (4) *
iii) and (3) only
iv) (3) and (4) only
Question 2
The basic services which are provided by the Business Correspondents (BCs) do not include —–
i) Rural credit disbursements
ii) Delivery of savings and insurance products
iii) Small value payments and remittances
iv) Providing training under Govt. sponsored schemes *
Question 3
Transactions in Central Bank Digital Currency (CBDC) can be …….
i) Person to Merchant (P2M) only
ii) Both Person to Person (P2P) and Person to Merchant (P2M) *
iii) Only for Rs.1,000 and above
iv) Person to Person (P2P) only
Question 4 : A bank will not disclose the affairs of the customer in the which one of the following circumstances?
* i) When the information is called under law.
* ii) When there is express or implied consent of the customer.
* iii) When any Central/State Govt. official directs the bank in writing to do so.
* iv) When a bank is bound to disclose in public interest.
Answer for Question 4:
-
ii) When there is express or implied consent of the customer.
Question 5: Soft skills are nothing but…….
* i) Knowing computer programming
* ii) Knowing tools & techniques
* iii) Knowing financial analysis
* iv) Relationship building towards the customer
Answer for Question 5:
-
iv) Relationship building towards the customer
Question 6: The features of good communication do not include…….
* i) Spontaneous reply
* ii) Empathy
* iii) Active listening
* iv) Positivity
Answer for Question 6:
-
i) Spontaneous reply
7.Regional Rural Banks, State cooperative banks and District cooperative banks are inspected by _________ in its capacity as supervisor.
a) SIDBI
b) RBI
c) Cooperative Department of respective State Governments
d) NABARD – Ans d)
8.Call deposits _____ .
a) have fixed maturity
b) have fixed rate of interest
c) have neither a fixed maturity nor a fixed rate of interest
d) are long term investments
Ans c)
9.The objectives of Open Network for Digital Commerce (ONDC) do not include ____ .
a) digitizing the whole value chain
b) enlarging market for multinational brands in India
c) encouraging supplier inclusion
d) increasing customer value
Ans b
10.All cooperative banks are _______ .
a) not scheduled banks
b) owned by the respective State Governments
c) like private sector banks
d) scheduled banks as per RBI Act
Ans a
11.If a bank refuses to accept cash over the counter and asks the customer to deposit in ATM cash deposit machine.
a) It is irregular for the bank
b) The bank can do so only citing reasons of non-space in cash storages
c) It is lawful
d) No banking law prohibits or permits the bank to do so
Ans a
12.For opening an account of a trust, certified copies of which of the following document need to be obtained.
1. Registration Certificate
2. Trust Deed
3. PAN or From No 60 of the trust
4. KYC documents of trustees authorised to transact on behalf of the trust
a) (1), (2) and (4) Only
b) (1), (3) and (4) Only
c) (2), (3) and (4) Only
d) (1), (2), (3) and (4)
Ans d)
13.A Nominee after death of the account holder becomes_______ .
a) Full owner of the amount lying in the account
b) a trustee of the fund on behalf of the legal heirs
c) A joint holder along with the legal heirs
d) a partial owner if the legal heirs approaches the bank for its payment
Ans b
14.The objectives of Financial Inclusion do not include _________ .
a) extending financial services to the large unserved population of the country
b) to unlock the growth potential of the country
c) making finance available to the poor in particular
d) developing the required educational and health facilities in villages
Ans d)
15.If the distance between the place of business of a retail outlet/sub-agent of BC and the base branch exceeds the prescribed norms, its relaxation can be considered on merits and approved by ___ .
a) Lead Bank of the district
b) State Level Bankers Committee (SLBC)
c) District Collector
d) Reserve Bank of India
Ans b
16.Business Correspondent (BC) concept has come from _____ .
a) Indonesia
b) Brazil
c) Kenya
d) Bangladesh
Ans b
17.Talks about ethics may include ____
(i) moral dependability
(ii) punctuality of fulfilling obligations
(iii) honouring the terms of contracts
Select the most appropriate option from among the following
a) (i) and (ii) only
b) (ii) and (iii) only
c) (i) and (iii) only
d) (i), (ii) and (iii)
Ans d)
18.Which one of the following statements is incorrect in respect of Bharat QR Code?
a) It is as secure as making a payment via UPI.
b) One can use any of apps that supports the Bharat QR.
c) The payment mode in QR is only through UPI.
d) It can be used to P2M (Person to Merchant) digital payments.
Ans c
19.Which one of the following is not an Officially Valid Document (OVD) for the purpose of KYC?
a) Proof of possession of Aadhaar number
b) Voter’s Identity Card
c) Letter issued by the National Population Register
d) PAN Card
Ans d
20.In India State Governments can issue ______ to raise funds.
a) Treasury bills
b) Fixed deposits
c) Bonds and dated securities
d) Commercial papers
Ans c
21.In the case of Recurring Deposits, normally, ________.
a) a customer can deposit a certain sum of amount as per pre-fixed frequency for a specified period
b) interest rate will differ from the fixed deposits for a particular term, rates for RDs are generally low as
compared to fixed deposits
c) a customer cannot take a loan against the deposits made
d) premature payments are not allowed
Ans a
22.Interest of savings bank deposits is calculated ______ .
a) on the minimum balance maintained between 10th to last day of the month
b) on the average monthly balances
c) on the average fortnightly balances
d) on the daily balances
Ans d
23.Aadhaar Enabled Payment System (AePS) works on _____.
a) Micro-ATM only
b) Kiosk only
c) Both (a) and (b)
d) Internet Banking
Ans c)
24.The person or institution/company appointed as BC/BF will function ______.
a) largely as an extended arm of Central/State Government
b) as an extended arm of bank branch in the operational area of the branch
c) as a Non-Banking Financial Company (NBFC)
d) independently
Ans b
25.NABFlD is ___________ .
a) a separate supporting wing of cooperative sector
b) a development financial institution
c) a department of Union Agricultural Ministry
d) none of the above
Ans b
26.Differentiated Banks (niche banks) are banks that ________.
a) serve only high net-worth clients
b) serve the needs of a certain demographic segment of the population
c) have different norms for implementing Central/State Government schemes
d) serve only the weaker sections of the society
Ans b
27.Payments Banks can park money only in_____ .
a) Bonds of “Navratan” companies
b) Government papers and bank deposits
c) Mutual Funds
d) Listed companies
Ans b
28.Remittance through National Electronic Fund Transfer (NEFT) scheme can also be made by making payment
in cash upto a maximum limit of _____ per transaction.
a) रु. 25,000
b) रु. 50,000
c) रु. 75,000
d) रु. 20,000
Ans b
29.Regulated Entities (REs) include ________ .
(i) All banks
(ii) All India Financial Institutions
(iii) Assets Reconstruction Companies
(iv) All Non-Banking Finance Companies
Select the most appropriate from among the following.
a) (i) only
b) (i) and (ii) only
c) (i), (ii) and (iv) only
d) (i), (ii), (iii) and (iv)
Ans d
30.The amount of loan given to at least 50% borrowers by Small Finance Banks must be
a) below Rs 50 lakh
b) above Rs 50 lakh
c) below Rs 25 lakh
d) above Rs 25 lakh
Ans c
31.Primary Agricultural Credit Societies ________
a) can accept deposits but still they are not banks
b) a bank in its operational area
c) work standalone, but get refinance from District Cooperative banks
d) cannot accept deposits, as they are not banks
Ans a