DIGI PAY Version 6.0

Official Website : https://digipay.csccloud.in/

Download Digipay Latest Version : https://digipay.csccloud.in/rdservices/downloaddigipay

DigiPay (v6.0) for WindowsNew

https://digipay.csccloud.in/downloads/manual/appsetup/6da1bc3903d63268fc46e646e839bb24e2c78991Digipay v6.0 for Androidhttps://play.google.com/store/apps/details?id=com.digipay.csc.digipay_aesDigiPay Android (v6.0) direct APKNewhttps://digipay.csccloud.in/downloads/manual/digiapk/6da1bc3903d63268fc46e646e839bb24e2c78991

2021 © CSC E-Governance Services India Limited -Ecosystem-

DigiPay Login

1. DigiPay can be accessed by CSC VLEs only, users should ensure that they have a

valid and active CSC Id.

2. VLEs should ensure to have their email, mobile & PAN number correctly updated

on the VLE profile data. For making any changes to the profile information you can

visit https://register.csc.gov.in/myaccount/login. Any changes on the profile will

require a minimum of 24 hrs to reflect in the actual data subject to verification.

3. VLEs should ensure to have correct & active Bank account details updated in the

profile information, so that you do not have any difficulties during payout.

4. Operators of VLEs can also operate DigiPay, however Operators will not be able to

access Payout and Digital Seva Wallet Top up services.

5. VLEs should ensure that the Operators are verified by the VLEs and incase of any

fraudulent transactions or activity performed by the Operator, the VLE will be

liable to any legal action as per the provisions.

DigiPay Services

The new DigiPay will be available for desktop and android mobile versions only and will

support the following services.

a. Cash Withdrawal

b. Balance Enquiry

c. Mini Statement

d. Cash Deposit

e. Domestic Money Transfer

f. Digital Seva Portal Wallet Top-up

g. Payout to Bank

2021 © CSC E-Governance Services India Limited -Ecosystem-

VLEs should inform the customer that their Aadhaar number or Virtual ID along

with the biometric authentication will be captured to perform the AEPS

transactions.

Cash Withdrawal

1. VLEs should inform the customer about the cash withdrawal service and

process.

2. The customer Aadhaar number should be linked to their bank account for any

AEPS transactions, however for the same customers should be advised to

contact their respective bank.

3. VLEs should explain the consent and the business purpose of the

authentication to the customer in the respective local language before

proceeding for biometric capture.

4. VLEs should not store the Aadhaar number of the customer at their end.

(CSC does not store Aadhaar/VID or biometrics of its users)

5. VLEs should mandatorily provide a receipt to the customer post the

transaction, in case of non-availability of the printer VLEs can provide a

handwritten receipt to the customer. A copy of the receipt will also be stored

on the system which can be used in future in case of any disputes.

6. VLEs should handout the cash upon successful transaction to the customer and

in case of decline no cash payouts should be done.

7. If customer’s amount is debited and terminal displays a failure/pending status

then VLE should provide the receipt to customer. Such transactions will be

reverted back to customer’s bank account on the same day, however the

settlement will depend on the customer’s bank which may vary from 3-7

business days.

8. If customer is getting Limit exceeded error while performing transaction then

monthly limit of withdrawal transactions or minimum cumulative amount

allowed has been implemented customer by the customer’s bank. In such

cases, VLE should advise such customers to contact their bank branch for

further details.

2021 © CSC E-Governance Services India Limited -Ecosystem-

9. VLEs should refrain from doing split transactions, as issuer banks have

implemented limits which may lead too customer account being charged

additionally for transactions or might lead for account blockage for multiple

split transactions.

Cash Deposit

1. VLEs should inform the customer about the cash withdrawal service and

process.

2. The customer Aadhaar number should be linked to their bank account for any

AEPS transactions, however for the same customers should be advised to

contact their respective bank.

3. VLEs should explain the consent and the business purpose of the

authentication to the customer in the respective local language before

proceeding for biometric capture.

4. VLEs should not store the Aadhaar number of the customer at their end.

(CSC does not store Aadhaar/VID or biometrics of its users)

5. VLEs should mandatorily provide a receipt to the customer post the

transaction, in case of non-availability of the printer VLEs can provide a

handwritten receipt to the customer. A copy of the receipt will also be stored

on the system which can be used in future in case of any disputes.

6. VLEs should collect the cash before initiation of the transaction and hold the

cash for successful or for no response transactions

7. VLEs should refrain from doing split transactions as that may lead to account

blockage of the customer by their respective bank.

2021 © CSC E-Governance Services India Limited -Ecosystem-

Balance Enquiry

1. VLEs should inform the customer about the cash withdrawal service and

process.

2. The customer Aadhaar number should be linked to their bank account for any

AEPS transactions, however for the same customers should be advised to

contact their respective bank.

3. VLEs should explain the consent and the business purpose of the

authentication to the customer in the respective local language before

proceeding for biometric capture.

4. VLEs should not store the Aadhaar number of the customer at their end.

(CSC does not store Aadhaar/VID or biometrics of its users)

5. VLEs should provide the receipt advice to the customer.

Mini Statement

1. VLEs should inform the customer about the cash withdrawal service and

process.

2. The customer Aadhaar number should be linked to their bank account for any

AEPS transactions, however for the same customers should be advised to

contact their respective bank.

3. VLEs should explain the consent and the business purpose of the

authentication to the customer in the respective local language before

proceeding for biometric capture.

4. VLEs should not store the Aadhaar number of the customer at their end.

(CSC does not store Aadhaar/VID or biometrics of its users)

5. VLEs should provide the receipt advice to the customer.

6. Banks have imposed a monthly limit of 5 Mini Statement transactions. Limit

breaches will be charged to the customer and their bank will deduct the

amount from the bank account. For any charges related complaints customers

should visit their respective banks.

2021 © CSC E-Governance Services India Limited -Ecosystem-
Domestic Money Transfer
To avail domestic money transfer services, VLEs can perform the below activities.
a. Register a remitter
b. Add beneficiary for the Remitter
c. Initiate Money transfer to the beneficiary
d. Process refunds for failed transactions
VLEs should ensure that the Remitter has provided correct Mobile number for DMT services to
avoid any future inconvenience related to transactions.
Remitter can avail services at any CSC centre without re-registration.
1. Remitter
a. Remitter registered in CSC Platform will be able to access DMT services at
any CSC Centre.
b. Remitter should provide correct and active mobile no during the
registration to avoid any transactional inconvenience in future.
c. Remitter/customer must provide correct banking details of beneficiary
while beneficiary registration
d. VLE should ensure to record the details of beneficiary and maintain a
register at his/her end.
e. Remitter/customer must provide correct OTP to login or to initiate
transaction.
f. If Remitter/customer does not receive OTP then VLE will use Resend OTP
option to resend OTP to Remitter.
g. If DMT transaction performed is failed then
• Remitter/customer will get an OTP from Bank which is valid for 24 hrs
and remitter will visit CSC center where he has performed transaction
within 24 hrs and after verifying OTP, remitter amount will be refunded
to him by VLE and VLE amount will refunded to their Passbook
• If remitter/customer visit CSC Centre after 24hrs of receiving OTP from
bank then whenever he will visit CSC Centre, VLE will check the status

2021 © CSC E-Governance Services India Limited -Ecosystem-
of transaction and retrigger OTP from Bank and after verifying OTP,
remitter amount will be refunded to him by VLE and VLE amount will
refunded to their Passbook.
h. Remitter can transfer maximum of Rs 25,000/- in a month and Rs 5,000/-
at one time to beneficiary.
i. Beneficiary can receive a maximum of Rs 50,000/- per month through
money transfer within the CSC network.
2. VLE
a. VLE will not overcharge remitter/customer for DMT transaction except the
charges shown on the screen. If VLE found guilty of overcharging the
remitter/customer, then strict action will be taken.
b. VLE will enter correct details of remitter/customer and beneficiary.
c. It is mandatory to provide transaction receipt to customer/remitter after
completing transaction.
Pay-out to Bank
1. VLE must sync his Passbook and DigiPay Balance before initiating transaction
2. Payout amount will be credit in bank account registered with VLE’s CSC ID.
3. To update his/her bank account details, visit
https://register.csc.gov.in/myaccount/login
4. After updating bank details, VLE will not able to change the account details for
next 30 days. Therefore, VLEs need to ensure that they update correct bank
details.
5. VLE should make sure that they do not update Bank BC account details as it will
result in failure transaction as bank has restricted this account only for their BC
transactions.
6. If payout is done using IMPS, charges are applicable.
7. NEFT transactions are free of cost until further notice.

2021 © CSC E-Governance Services India Limited -Ecosystem-
General Instructions
1. VLE should not store customer Aadhaar details at his end.
2. Biometric machine must be clean before performing any transaction
3. Biometric software must be RD enabled and installed properly in their system
4. For defending chargeback enquiries, VLE must keep transaction receipts with
them, which can be located inside the logs folder.
5. It is mandatory to provide transaction receipt to customer for every transaction
6. VLEs must not charge for transactions like cash withdrawal, balance enquiry, mini
statement or cash deposit from customer.
7. If VLEs are found overcharging the customer for the transactions they may be
liable to legal action along with their CSC Id’s being blocked.
8. VLEs should ensure they have both fingerprint and iris devices for streamlined
customer services.
9. VLEs should follow COVID-19 protocols and social distancing in their CSC Centers.

 

 

 

5/5 - (1 vote)
Updated: October 18, 2021 — 7:04 am